Quick Facts About Trends Salon
Strengths of Trends Salon:
1. Positive customer experiences: Many customers express satisfaction with their experiences at Trends Salon. The comments mention skilled and experienced stylists who deliver great haircuts and colors, leaving customers feeling confident and happy.
2. Long-standing loyal clientele: The salon has been serving customers for approximately 15 to 20 years, suggesting that they have developed a loyal client base over the years. This indicates that customers value their services enough to keep coming back.
3. Friendly and personable receptionist: The comment describes the receptionist as friendly and personable. This is important as the receptionist is often the first point of contact for customers and sets the tone for the salon experience.
4. Wide range of additional merchandise: The comment mentions the presence of cute jewelry, scarves, and other gift ideas for sale at the salon. This suggests that Trends Salon offers more than just hairstyling services, providing additional options for customers to browse and purchase.
5. Positive recommendations: Several comments mention recommending the salon to others. Word-of-mouth recommendations can significantly contribute to the success and growth of a business, indicating that Trends Salon is doing something right.
Weaknesses of Trends Salon:
1. Inconsistent service quality: One customer expresses disappointment with the service, mentioning that the color applied to their hair was embarrassing and had to be corrected at home. This suggests that there may be inconsistencies in the level of expertise and training among the salon's employees.
2. Lack of experience in certain employees: Another customer mentions being disappointed to find out that some employees are inexperienced. This raises concerns about the salon's hiring and training practices, as inexperienced stylists may not be able to meet the expectations of customers.
3. Negative incident with burns: A customer reports a negative incident where their granddaughter received third-degree burns due to negligence on behalf of the hair stylist. This is a serious issue that reflects poorly on the salon's safety standards and staff supervision.
Analyzing the strengths and weaknesses of Trends Salon place, it is clear that the salon has some positive attributes such as satisfied customers, a loyal clientele, and a friendly receptionist. These strengths contribute to a positive salon experience and can help attract and retain customers.
However, the salon also has several weaknesses that need to be addressed. Inconsistent service quality and inexperienced employees detract from the overall customer experience and may lead to dissatisfaction. The incident with the burns raises concerns about safety protocols and staff training.
To address these weaknesses, Trends Salon should consider implementing the following strategies:
1. Improve training and supervision: Ensure that all employees receive proper training and supervision to meet the required standards. Conduct regular performance evaluations and provide ongoing training opportunities to enhance skills and knowledge.
2. Strengthen quality control measures: Implement measures to ensure consistency in service quality. This may involve providing detailed guidelines and protocols for all services offered, as well as conducting regular audits to monitor and address any deviations from these standards.
3. Enhance communication with customers: Encourage open and honest communication with customers to address any concerns or issues promptly. Implement a feedback system to collect customer feedback and take appropriate actions to resolve any complaints.
4. Review safety procedures: Conduct a thorough review of safety procedures to ensure the well-being of customers. This may involve revisiting training protocols, implementing regular safety checks, and strengthening supervision during services.
5. Invest in employee development: Provide opportunities for continued education and development for all employees. This can include attending workshops, seminars, or industry conferences to stay updated on the latest trends and techniques in hair styling.
By addressing these weaknesses and building upon their strengths, Trends Salon can position itself as a reliable and reputable salon in Santa Maria. Creating a consistent and satisfying customer experience will help attract new customers and retain existing ones, contributing to the long-term success of the business.
Best TL Reviews
I really enjoyed having Paula as my hair stylists! I wish I lived closer so I could continue to see her. I always left more confident then I came in. Thank you!
Great hair cuts and color with angela.would recommend.a nice friendly salon.
Didn't come out the way my gf wanted it won't be going back they never xorrected it correctly
Friendly & personable receptionist.
Been going to my same hairdresser for years. He "gets" what I am looking for every time.
Also cute jewelry & occasional BEAUTIFUL scarves & other gift ideas also for sale.
horrible place hey please my granddaughter's hair they left it on for too long the hair stylist went to help her lunch and my granddaughter ended up with third degree burns
Approx. 15 to 20 years there, always very happy with the results.
I was very disappointed to find out their employees are very unexperienced. The color left on my hair was so disgusting that I had to go reapply a new color once I got home because it was so embarrassing to be seen in public with it. Out of all the salons in Santa Maria, I was very disappointed with the bad service and especially for an employee that claims to be the best which clearly she was not. I would definitely not recommend this place there are plenty of other salons in Santa Maria that would do far better job than this one.
I have gotten my hair cut and colored by Alisha four times now and I couldn't be happier. She knows exactly what she is doing and I get so many compliments on my hair, even from my husband ( that's a plus). I have never went back to a salon after getting my hair colored due to never being satisfied or someone frying my hair. I would definitely recommend Alisha and have to all my friends and family.
Trends Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 08:30 AM - 03:30 PM |
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| Tuesday | 08:30 AM - 06:30 PM |
| Wednesday | 08:30 AM - 06:30 PM |
| Thursday | 08:30 AM - 06:30 PM |
| Friday | 08:30 AM - 06:30 PM |
| Saturday | 08:30 AM - 03:30 PM |
| Sunday | Closed |
How to go there
Location
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