Melissa's Nails

+1 585-266-2522

1019 Norton St, Rochester, NY 14621 United States of America

Open Today: -

Quick Facts About Melissa's Nails

Melissa's Nails place has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the salon. It is important to note that the salon has both positive and negative aspects, and the following analysis aims to provide a balanced evaluation.

Strengths of Melissa's Nails place:

1. Quality of Work: Several comments express satisfaction with the quality of the services provided at Melissa's Nails. Customers appreciate the attention to detail and the ability of the nail technicians to understand and meet their specific preferences. The positive feedback regarding the exotic designs and the ability to execute various styles demonstrates the salon's skill in nail artistry.

2. Friendly and Down-to-Earth Atmosphere: Customers consistently highlight the friendly and welcoming atmosphere of the salon. The staff's friendly nature contributes to a positive customer experience, making clients feel comfortable and appreciated. The first-come, first-serve policy is also seen as a strength, as it allows for spontaneity and flexibility in booking appointments.

3. Lip Waxing Service: The inclusion of lip waxing services is a unique attribute of Melissa's Nails, as it is mentioned that not many salons offer this service. By providing a diverse range of services, the salon attracts customers who are looking for a one-stop beauty destination.

4. Good Pricing: The affordability of the services is mentioned positively in one of the comments. The reasonable price for a full set of nails with additional details like rhinestones is appealing to customers who are conscious of their budget.

5. Effort to Resolve Issues: When faced with a customer complaint about rhinestones falling out, Melissa took the initiative to fix the issue for free. This willingness to address concerns and rectify any mistakes demonstrates a commitment to customer satisfaction.

Weaknesses of Melissa's Nails place:

1. Inexperienced Nail Technician: One of the comments mentions that a nail technician at Melissa's Nails seemed to lack knowledge and needed assistance from another technician to fix a crooked nail. This highlights a potential weakness in the expertise of some staff members.

2. Use of Illegal Tools: A comment states that the salon uses metal callus removers, which is rumored to be illegal. This implies a lack of adherence to industry regulations and suggests a potential risk to customer safety and satisfaction.

3. Rhinestone Durability: Another comment expresses disappointment with the quality of rhinestones used, as they fell out within the first day. This indicates a potential weakness in the longevity and durability of their nail art.

4. Melissa's Attitude and Shop Maintenance: Some comments mention negative aspects of Melissa's, including employee rudeness, poor shop upkeep, outdated color variety, and general cleanliness concerns. These observations suggest a lack of professionalism and attention to detail on the part of the salon owner and staff.

5. Lash Application Issues: A customer comments on a negative experience with lash application and mentions discomfort caused by the glue. This indicates the salon's weakness in providing satisfactory lash services and highlights a need for improvement in this area.

In conclusion, Melissa's Nails place has several strengths, such as the quality of work, a friendly atmosphere, unique service offerings like lip waxing, affordability, and a willingness to address customer concerns. However, the salon also has some weaknesses, including inexperienced staff, potential use of illegal tools, durability issues with nail art, negative customer service experiences, and a lack of maintenance and professionalism. By addressing these weaknesses and building upon their strengths, Melissa's Nails place has the potential to improve customer satisfaction and establish a stronger reputation in the industry.

Best TL Reviews

Kim did an awesome job on my nails and pedicure and Melissa did a beautiful freestyle on my pinkies.

They're always so friendly and down to earth. Love the fact that they're first come first serve also seeing that so many nail salons are requiring you to schedule an appointment ahead of time. They're also doing lip waxing too which made me REALLY happy bc almost no one is doing lip waxing at this time.

Joejoe does a wonderful job! I have never been disappointed. They do marvelous exotic designs to regular designs. Either way u will always be satisfied!

Never had my nails done better than here, been getting them done the same way for 10 years and my first time in this shop was perfect. Melissa did my nails and new what i wanted without me having to walk her through it step by step like i normally have to do, only paid $43 for short, very square, sharp cornered, glitter acrylic french tip full set with rhinestones. Now time will tell how long they last but i have good hopes!

Edit: after telling them about my rinestone issue Melissa kindly fixed it for free for I'll give a better rate... A for effort!

one of the girls who shaped my nails didn't seem to know what she was doing even what I was trying to tell her my nail was crooked another guy had to show her how to fix it and what she was doing wrong also they are using metal callus removers which I heard is illegal and the second day the rhinestones are already falling out first time going and I don't think I will come back it's mostly the rhinestones that got me 110 dollars just to have rhinestones fall out the next day smh

Melissa is rude to people in public and on the phone, her shop is poorly kept, ghetto basic colors, nothing modern, everything dirty, but her brother is a very nice guy

The guy who did my nails was fast and steady Hate to sit long

The eyebrows shaping and waxing of one hair under neck

Now here is what I didn't like, I hated the lashes the glue keep my eyes watered.The lashes are put under eye lid third day felt like they had fallen on eyeball rinsed blinking you name it. Pulled them off

First time here my experience was EXCELLENT!! I LOVE my nails, lashes and pedicure! They are all very professional and they do GREAT WORK!! Highly Recommend.. And I’ll definitely be back ☺️????????