Quick Facts About Luxury nails
Strengths:
1. Friendly and humorous staff: Multiple comments mention how sweet and hilarious the employees are, creating a positive and enjoyable atmosphere for customers.
2. Good customer service: The salon is praised for their great customer service, remembering customers and making them feel comfortable during their visit.
3. Quality products and equipment: One comment highlights that the salon uses new and sterile equipment for each customer, showing a commitment to hygiene and safety.
4. Skillful nail technician: A customer mentions that Kayla provides high-quality work, specifically in nail extensions using the SNS technique. Their nails last for three weeks without chipping or breaking.
5. Convenient and efficient service: Another comment mentions that Kayla can quickly complete nail services within an hour, including soak-off, saving the customer time.
Weaknesses:
1. Inability to do requested design: A customer was disappointed when the nail technician was unable to match a specific design, resulting in squiggly lines and remnants of the wrong color.
2. Lack of nail prepping: According to one comment, the salon did not cut the customer's nails, which resulted in visible nail growth within a week. Proper nail preparation is a common practice at other salons.
3. Splotchy nail application: Some customers mention that the nail application was uneven and splotchy, indicating poor attention to detail during the service.
4. Rushed service: Two customers express dissatisfaction with feeling rushed during their nail services. They expect to receive their money's worth without feeling hurried.
5. Price discrepancies: One customer felt unfairly charged a higher price than their friend, even though they both received the same service. This inconsistency may make customers question the transparency of pricing.
Overall, Luxury Nails Place has strengths in terms of friendly staff, good customer service, quality products and equipment, skillful technicians, and convenient service. However, they face weaknesses in fulfilling specific design requests, lack of nail prepping, splotchy application, rushed service, and price discrepancies. The salon could benefit from addressing these weaknesses to enhance the overall customer experience and satisfaction.
Best TL Reviews
The nail tech was unable to do the design I requested. They were just squiggly lines. If you look closely at the pinky you can see how there is still dark purple from the nail tech attempting to do the design. Every nail salon I have been to, and there have been many, have cut my nails to prep my nails. This nail salon did not. The nails began to show growth within the week which is usually because of the prep, or lack thereof. The nail application was not well done either. It looks very splotchy. The nail tech took $5 off for not being able to do the design. It still ended up being the full price because of the tip. I would not recommend this nail salon if you want to do something more inline with current trends. The employees were nice, of course, but that is not what is being reviewed here.
People are great.... Didn't like my nails to much tho...they rush through me I understand y'all have other customers waiting but whn it my turn don't rush ... I want my money's worth
kayla was so sweet???????? the whole staff was sweet and hilarious, definitely me and my moms new spot
I have been to luxury nails several times now. Not once have I seen them reuse equipment! Every time they do a service for me the equipment they use is new and in the sterile packaging. Everyone there is super nice and remember you each time. They have great customer service and make it as comfortable as possible while you are there. I highly recommend Luxury nails for all your pampering needs!!
Very disappointed rushed threw my nails and 2 diffrent people doing them off and on. My nails 3 of them are horribly cut crucked my original nail on my middle finger is still showing on the side and my design she kept turning her head and don't even have the center of the flower in the center and paid 55 and my friend went together she got same thing and only paid 43?? I was told this was the best place so I'm so disappointed
I have been driving over an hour for three years to this nail salon because of Kayla’s quality of work. I have used SNS on my nails for years and have never been able to find a nail tech that can make mine strong enough or have the quality of product that Kayla uses. My nails last more than three weeks between fills and have never chipped or broken. I will continue to use Kayla because of her great service, her quality work, and the fact that she does all of this and I’m in out of her salon in less than an hour! Even including soaking my nails! I refer all my friends and get compliments on my nails all the time. This is a family owned and ran business and I’m proud to keep my money local.
The first experience was great! The last four visits have been very unpleasant…… It looks and smells like a dumpster. There’s a motorcycle parked inside the spa as well. There are signs on the walls asking the customers not use their cell phones in order to maintain the spa experience; however, the loudest nail tech/owner is on FaceTime the entire time talking loud in her language. I will not be back as each visit has gotten worse…. Please clean up!
My nails were great. Not really happy with my pedicure. If Sam does the pedicures they are awesome but I'll wait until he's available next time. Love when Kayla does my nails
Place Pictures
Luxury nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
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