Lux Nails

+1 910-501-3121

941 S 401 Bypass Hwy, Laurinburg, NC 28352 United States of America

Open Today: -

Quick Facts About Lux Nails

Lux Nails Place, based on the comments provided, has several strengths that make it a popular choice for nail and pedicure services. These strengths include a skilled and patient staff, professional and quality service, a variety of technicians to choose from, friendly and nice environment, and excellent results that leave customers satisfied. However, there are also a few weaknesses that the business should address in order to improve customer experience and satisfaction.

One of the main strengths of Lux Nails Place, as mentioned by several customers, is their skilled and patient staff. Commenters specifically mentioned technicians like Hanna, Juan, and Ms. May who provided excellent service and were knowledgeable in their craft. This demonstrates that Lux Nails Place employs skilled technicians who are well-trained and capable of delivering good results. Additionally, the staff's patience and willingness to help customers make informed decisions about their nails and colors is highly appreciated.

Another strength highlighted by customers is the professional and quality service provided at Lux Nails Place. The business is known for taking their time and not rushing through appointments. This attention to detail ensures that customers receive meticulous work and a high standard of service. Hannah, in particular, was praised for her ability to understand and respect individual preferences and requests. This level of professionalism contributes to customers feeling valued and satisfied with their experience.

The variety of technicians available at Lux Nails Place is also considered a strength. While customers may have their preferred technician, they mentioned feeling comfortable with other technicians when their preferred one was not available. This shows that the salon has a reliable and skilled team capable of delivering consistent results, giving customers a sense of reassurance and confidence that their needs will be met even if their usual technician is unavailable.

The friendly environment of Lux Nails Place is another strength that customers appreciate. Commenters frequently mentioned the nice and friendly staff, contributing to a pleasant overall experience. A friendly atmosphere helps customers feel welcomed and at ease during their visits, enhancing their overall satisfaction with the salon.

Furthermore, the results achieved at Lux Nails Place are highly praised by customers. Many comments mentioned how amazing their nails looked after visiting the salon, with some customers even stating that they had been returning for a while because they loved the outcomes. This indicates that Lux Nails Place consistently delivers on its promise of providing customers with beautiful and long-lasting nails.

Despite these strengths, there are a few weaknesses that Lux Nails Place should address in order to improve customer satisfaction. One customer expressed concerns about the hygiene practices of the salon, specifically noting that they were not asked to wash their hands prior to their powder dip nail enhancement. This raises valid concerns about the cleanliness and sanitation procedures followed by the salon. To address this weakness, Lux Nails Place should ensure that proper hygiene practices are consistently followed, such as asking customers to wash their hands before services and regularly sterilizing equipment.

Another weakness highlighted by a customer is the quality of the pedicure service. The customer mentioned that they did not receive a real massage during their pedicure and that the water was plain without any added scents or bubbles. Addressing this weakness would involve improving the pedicure experience by providing a more thorough and relaxing massage and considering adding scents or bubbles to the water to enhance the overall pampering experience for customers.

In conclusion, Lux Nails Place has several strengths that contribute to its popularity, including a skilled and patient staff, professional and quality service, a variety of technicians to choose from, a friendly environment, and excellent results. However, the salon should address weaknesses such as maintaining proper hygiene practices and improving the pedicure experience to further enhance customer satisfaction. By continuously striving to improve these aspects, Lux Nails Place can ensure that customers have a positive and enjoyable experience every time they visit.

Best TL Reviews

Love going see hanna for my nail, brows & ms may for my pedi!!!

First time that I was there and this nail salon stuff is new to me. I was treated very well and Juan my nail tech as very patient and informed of what he was doing and helped me pick out a good style and color for me. Planning to go back and maintain my new pretty nails.

Professional service and quality work. They take their time and not rush through. Hannah does a wonderful job on my nails. She knows what I like and respects my nail requests. She is Professional and cares about your nails. Its more besides them looking pretty. Its making sure your nails are in the best of shape. When Hannah is not available there are a few I trust to do my nails. Tony, Scott and Hannah hubby are ones I trust when Hannah is not available. I find Everyone there to be friendly. Im just use to Hannah. Its just like when you go to a doctor you want the one you feel most comfortable. As for pedicures they do a wonderful job. Overall I love going to lux nails.

Got the powder dip nail enhancement for the first time…they didn’t ask me to wash my hands first…. I led wondering how many uncleaned fingers had been dipped in that powder……they turned out pretty but I was left wondering. Not very pleased with the pedicure either. I didn’t get a real massage just a rub down with some lotion on my legs, no compression on the soles of my feet…and the water was not scented with anything…no fuzzy bubbles just plain water….not sure if I will return. Maybe these are the rantings of a former nail tech but I always pampered my clients because I knew they were coming after a long hard day at work and they needed to relax.

My boyfriend is a truck driver and we are sitting here wait for our load to be ready and I walked in and got a mani and a pedi done the staff were very friendly.. very clean place will be back again when I'm in town. Thank you

I've been here twice and both times were wonderful. It was a nice environment with nice people.

Enjoyed my pedicure and very nice staff very clean

My nails look amazing and I have been coming here for a while now and I absolutely love it