Quick Facts About Luxury Nails Spa
Luxury Nails Spa has received a mix of positive and negative comments. To analyze the strengths and weaknesses of the establishment, we can examine the comments in more detail.
Starting with the positive comments, it is evident that there are several strengths of Luxury Nails Spa. Many customers have expressed their long-term satisfaction with the service and results they receive. They appreciate the hard work and efficiency of the owner and nail technicians. The salon is consistently clean and organized, creating a pleasant experience for customers. The longevity of the gel nail polish is also highlighted, with customers reporting that their manicures last two to three weeks. The availability of a wide range of high-quality nail polish colors is another positive aspect. The salon also seems to have a good system in place for handling busy periods and accommodating walk-in customers.
Additionally, the professionalism and knowledge of the nail technicians have been praised. Despite being more serious and quiet, they are still able to provide a great customer experience. The fact that different technicians have received positive reviews highlights the consistency of the service across the salon. The overall positive experiences of these customers also speak to the credibility and reliability of the establishment.
Now, turning to the negative comments, it is clear that there are some weaknesses that need to be addressed. One recurring issue is the perceived rudeness and unprofessionalism of the staff. Customers have reported feeling disrespected and offended by the behavior of certain employees. The language barrier and the lack of communication or understanding exacerbates this problem. The negative experiences detailed by these customers indicate a need for improvement in customer service and interaction skills.
Another weakness highlighted by the negative comments is the poor quality of materials used. Customers have reported that the gel manicures do not last and that the polish chips or lifts within a day or two. This suggests that there may be a problem with the products or techniques being used in the salon. Ensuring the use of high-quality materials and improving nail application techniques would be essential for customer satisfaction.
In terms of the overall customer experience, some of the negative comments point out issues related to waiting times and lack of amenities. Customers have complained about being kept waiting for their appointments, which can be frustrating and may suggest a lack of organization or time management. Additionally, the absence of towels or paper towels for hand drying in the restroom is a small but notable inconvenience for customers.
In conclusion, Luxury Nails Spa has several strengths, such as consistently providing high-quality service and maintaining a clean establishment. The longevity of gel manicures and the availability of a wide range of colors are also positive aspects. However, there are weaknesses that need to be addressed, including issues related to staff professionalism, the quality of materials used, and the overall customer experience. Improvements in these areas would contribute to a more positive and satisfactory experience for all customers.
Best TL Reviews
I have been a customer for a long time and have always loved my experience and results. The owner and nail technicians work hard and efficiently to provide the best service. I saw some bad reviews about the service and I have to disagree. After more than a year, I will continue to go back and get my nails done here. It’s always clean, they treat me well and I have beautiful nails that last me 3 weeks (I get gel). I recommend people to come here.
I read the previous reviews this place has received and I have to disagree. I’ve been a client for over 1 year and they’ve always kept a consistent quality. My gel nail polish always lasts 2 weeks or more. I’m a picky customer and I’ve never left their salon disappointed or unsatisfied. The place has always been clean and organized. I’ve been to other salons where they refill OPI and DND nail polish bottles with cheaper and of lesser quality nail polish - that’s has never been the case here. You can always pick your color from the color palette and it’s exactly the same.
Maybe this is not the place if you want to become best friends with your nail technician because they are all very serious and quiet, but they’re professional and knowledgeable about their craft. I’ve mostly done my nails with Kim (my favorite), but Kat, Spider and Nina have done my nails too and they’re just as great.
The place is always busy, which is a sign that proves that they’re very good at what they do. They always try to accommodate for walk-ins.
I just find very unfair that people only write reviews to complain but never to recognize a good service.
Being blunt and serious, doesn’t mean you’re rude. Nobody shouldn’t expect them to be subservient just because they offer a service.
They are so Rude and Unprofessional!
If you try to put a word in, or ask for something, they look at you hard, they all take turns in groups prancing around you talking loud in their own language, and laugh in your face! It is such an awful, stressful and tense experience, it’s like if they were doing you a big favor with a bad attitude, not like You Are the Paying Customer.This is Not a nail “spa” in any sense of the word! And their gel manicures don’t last!
I have been a customer because it’s locally convenient, But No more!! I will not spend another penny to be treated with such Disrespect!!!
Don't go to this place. The attention is terrible. The manger is rude offensive. I asked her to let me try the color on my nail and she yelled at me and offended me in front of all the people. They damaged the nail on my foot, they stuck a bloody pedicure tool into my one and it made a hole in my nail. In addition, the materials they use are of poor quality, they do not last at all, the next day they already rose. Run away from this place
Customer ..please save your time for not doing your nails here. The employees are very rude the lady who did my nails cut me and didn't even say that she was sorry. It look like she was in a hurry to do another client. Then they Kept me waiting to do my toes.
Because I just wanted a change of Polish. I finally had to leave and go somewhere else.
They give you an attitude and they give you a bad look and talk behind your back with there language.
I would never come to this place again. Even if I'm desperate to do my nails I would never recommend them.
Don't go to this place. The attention is terrible. The manger is rude offensive. If you try to put a word in, or ask for something, they look at you hard, they all take turns in groups prancing around you talking loud in their own language, and laugh in your face! It is such an awful, stressful and tense experience.
They were gentle with my nails and did them exactly how I wanted very nice people in total it was $70 because I added many things but I’m in love for sure coming again
The service is terrible! The lady didn't even greet me. The nail filling was uneven and as much as I tried to explain it to her, she continued doing the same. The color used for my toes did not match the olor of the deep. They aregued that it never matches. Then that is something they should advertise everywhere. Additionally, there are no towels nor paper towels to dry your hands with, after the wash. Terrible service! :(
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Luxury Nails Spa Info
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Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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