Nail Expo

+1 440-605-1337

5220 Wilson Mills Rd, Cleveland, OH 44143 United States of America

Open Today:

Quick Facts About Nail Expo

Nail Expo Place is a nail salon that has received mixed reviews from customers. It is important to analyze the strengths and weaknesses of the salon based on the comments provided.

Starting with the strengths, several comments highlight positive experiences with the service provided at Nail Expo Place. One customer mentioned being happy with their service and manicure, indicating that the salon is capable of delivering satisfactory results. Another customer praised the gel manicure they received, noting that it lasted significantly longer than previous manicures. This suggests that Nail Expo Place is skilled in providing long-lasting gel manicures. Furthermore, the comment mentioned that any chips in the polish were fixed free of charge, demonstrating good customer service and a commitment to ensuring customer satisfaction.

Additionally, the comments indicate that the staff at Nail Expo Place are friendly and professional. Customers consistently mention the kind and welcoming nature of the employees, suggesting that the salon creates a positive and comfortable atmosphere for its customers. It is also worth noting that the salon has been praised for adhering to COVID-19 guidelines, ensuring the safety and well-being of customers.

Affordability is another strength mentioned in one of the comments. The customer states that the salon is affordable, indicating that Nail Expo Place provides services at a reasonable cost, making it accessible to a broad range of customers.

Moving on to the weaknesses, a few concerns were raised regarding the quality of service and the salon's choice of television programming. One customer expressed dissatisfaction with the choice of TV programs, mentioning that they found it disturbing to watch animals killing baby animals during their appointment. This suggests that the salon should consider offering a more diverse range of programming to cater to different customer preferences.

Another customer mentioned bleeding during their manicure and struggling to differentiate between blood and nail polish. This indicates that the salon may need to improve its attention to detail and cleanliness to avoid such issues. Additionally, the customer mentioned that their nails tore shortly after the appointment, suggesting that the salon's technique or quality of materials used may need improvement.

Furthermore, one negative comment emphasized a concerning experience with the salon manager/technician. The customer felt that they were treated unfairly, with the manager behaving disrespectfully and taunting them. This highlights a significant weakness in Nail Expo Place's customer service and professionalism. Another comment also expressed dissatisfaction with the lack of customer service, stating that the lady was rude and unwelcoming.

Overall, Nail Expo Place has strengths in providing satisfactory manicures, excellent gel services, friendly staff, adherence to COVID-19 guidelines, and affordability. However, weaknesses are apparent in terms of television programming choices, attention to detail and cleanliness, and customer service issues with certain individuals. To improve, the salon should address these weaknesses and ensure consistent delivery of high-quality service to enhance customer satisfaction.

Best TL Reviews

Happy with my service and manicure. It took awhile but I had nowhere to be ????????‍♀️ Yoyo was nice. My polish started bubbling as it dried tho which I've never experienced.

Went in as walk-in on a Sunday and got the best gel manicure I've ever had. Usually a gel lasts me 10 days max, I am now close to 3 weeks. I had a chip in the polish last week and they fixed free of charge.

The people are friendly and fast, the salon is clean, the work done is high quality and the cost is fair.

They don't know this yet but they've got a new client for life!

Thanks everyone for the reviews I red enough reviews to make the decision not to fool around at this place.

I have been to this business twice and unfortunately, while the staff are friendly, the choice of TV programs and quality of service still give me concern. Who wants to watch animals kill baby animals while getting a manicure? Who enjoys bleeding during a manicure? I could barely tell the difference between the nail polish and my blood last time I was there and had to apply triple antibiotic cream when I got home. Lastly, not even a few days after getting my nails done, they tore. Not just near the tip of my nail where I could just clip off the torn part but further down my nail. While I managed to fight off infection the last time I was there, I'm not sure if I will give a third try...

I love this place! They all are nice and professional and this place is affordable.

To start off let me say that I personally do not use this establishment. But over the years I have bought gift certificates for people in my life that do use it. I've never heard any of them say that they've had a bad experience. In fact, it's been just the opposite. The staff is very kind and they do follow the proper covid guidelines. I am told that they do really good work there. So if you're in the market for this kind of service you should check the place out.

My first time visiting this establishment and I was scarred. I came in for only a mani/ polish, I brought my own polish. The manager/technician treated me very unfairly. She threatened me and then when I asked to switch technicians, she repeatedly kept coming over to me, taunting me. She was out of line and has VERY POOR customer service. The other technician that finished me up even apologized. She was disrespectful and rude. I will never be back!!! You just don’t treat any human the way she behaved. I was also told by the establishment next door that this isn’t the first time that they have heard similar complaints abouty this establishment.

The lady is rude and lack customer service.

Came April 15th at 7:10 and asked for pedicure she said no were closed. Says it doesn’t close until

7:30. Came back at 11:40 April 16th she say no I’m short staffed I should’ve made a appointment when the previous day she said come earlier. She’s not welcoming and is just rude