Golden Beauty Supply

+1 816-353-1866

8676 E 63rd St, Kansas City, MO 64133 United States of America

Open Today: -

Quick Facts About Golden Beauty Supply

Golden Beauty Supply Place is a store that has both strengths and weaknesses based on the comments provided. Starting with the strengths, one commenter mentioned that the store has a wide range of merchandise and selections, making it a place where customers can spend a considerable amount of time exploring different products. This indicates that Golden Beauty Supply Place has a diverse inventory, catering to different customer preferences and needs.

Another strength highlighted was the inviting presence of the store and the helpful, friendly staff. The welcoming atmosphere can contribute to a positive shopping experience for customers, as they feel comfortable and valued. The presence of helpful staff also suggests that customers can receive assistance in finding products or getting recommendations based on their needs, enhancing the overall customer service.

The third strength noted is reasonable prices and quality products. Price is an important factor for customers when making purchasing decisions, and the mention of reasonable prices indicates that Golden Beauty Supply Place offers competitive pricing. Additionally, the comment about the products being of good quality implies that customers can trust the store to provide reliable and durable items.

On the other hand, there are several weaknesses that have been mentioned by different commenters. One significant weakness is the issue of overpricing. One customer felt that the prices were inflated, potentially due to the store rushing to close early. This can create a negative perception among customers and lead to a loss of trust in the pricing practices of the store.

Another weakness highlighted is the rude and racist behavior of the owner. Customer service is a crucial aspect of any retail establishment, and an owner who is rude and displays discriminatory behavior can greatly impact the overall customer experience. This weakness can deter potential customers and also create negative word-of-mouth, further harming the store's reputation.

Another negative aspect is related to a specific incident involving a cashier mishandling a refund. The customer had to wait for 10 days to receive a refund, which caused frustration and disappointment. This highlights a weakness in the store's customer service and operational processes, as customers should not have to go through such inconveniences due to a cashier error.

Additionally, there were comments about the store being judgmental and disrespectful towards certain customers, particularly black customers. Discrimination and disrespect are major weaknesses for any business, as they not only harm individual customers but can also lead to a loss of trust and loyalty from a broader customer base.

Lastly, a comment mentioned the experience of a client with developmental disabilities being treated poorly by the staff when trying to learn and budget for hair prices. This highlights a lack of understanding and empathy from the staff towards customers with different needs and circumstances. Such behavior can create a negative perception of the store and discourage customers from returning.

In conclusion, Golden Beauty Supply Place has strengths in terms of its wide product selection, inviting presence, helpful staff, reasonable prices, and quality products. However, there are significant weaknesses, including overpricing, rude and racist behavior from the owner, mishandling of refunds, judgmental and disrespectful treatment towards customers, and a lack of understanding towards customers with special needs. These weaknesses can greatly impact the overall customer experience and harm the store's reputation.

Best TL Reviews

I could spend an hour in here just looking at all of the merchandise! The selections are huge! The store has an inviting presence and very helpful, friendly staff. Their prices are very reasonable and the products are quality! I encourage you to check out out!

While this place may have some nice and extremely beautiful things, I personally think that they're EXTREMELY over priced for one, for two it stated on the business hours they were open until 9, and I get there at 7:50 and they started rushing me out of there bcuz they said they're closing early bcuz of the weather. It wasn't even bad last night, except that it was cold! I will not be coming back here if they paid me, as I spent almost $250 all together and I feel like I was told higher prices bcuz I stopped them from closing an hour early, bcuz almost everything I got was higher priced than what the price tag stated the price was

Owner is extremely rude and racist. If you want someone to glare at you and be rude to you while you give them your money this is your kind of store. Do not shop here.

I had a terrible experience with this store my purchase came up to $40.12.I had $40 on a debit card. I wanted to give the cashier the 12 cents plus i had another $20 bill in my wallet. The cashier tried to refund the money back on the card some how he took my money off the card i had to wait 10 days for the refund i was so upset. Think about it he should have let me give him the 12 cents his Register wouldn’t have came up short and he still should have sold me the braiding hair I had extra $20 bill anyways bad service I recommend you go to beauty icon on 31st prospect they treat their customers like queens

I will never shop here again. They are rude and very judgemental people. It's sad...

Do NOT shop here! Would give no stars if I could. They do not respect their black customers, especially black women with children. We spend the most money with this establishment and yet they are completely disrespectful. Was told my small children needed to wait outside in 84 degree heat. Needless to say they didn’t get my dollars. Put back over $80 bucks worth of merchandise and will shop a black owned hair store from now on. Do NOT shop here!

When I went in, the man cashier was very rude. I will take my business somewhere else. Really no stars. Didn't even spend my money or time in there. Very Rude.

Horrible experience. I took my developmental disabled client to the store to learn to budget her money for hair prices cause she wanted a better wig. Was having her write down prices to get an idea if it would fit in her budget. Gentlemen told us to rip up our paper or to scribble it out because of policy.