Hai Hong Restaurant

+1 607-272-1668

208 Dryden Rd, Ithaca, NY 14850 United States of America

Open Today: -

Quick Facts About Hai Hong Restaurant

Hai Hong Restaurant, located in Ithaca, has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the restaurant, we will examine the comments provided.

Starting with the positive comments, one customer stated that Hai Hong is the best Chinese restaurant in Ithaca. They mentioned that the food is made with love and that there is something for everyone on the menu. Additionally, they praised the availability of dim sum and the option to order from their sister restaurant next door, which offers a full Vietnamese menu. This comment highlights the restaurant's diverse menu options and dedication to providing a pleasant dining experience for customers.

Another customer, who has had dim sum in various places including Hong Kong, mentioned that the dim sum at Hai Hong is exceptional. They acknowledged that it may be slightly more expensive than other places they have visited but emphasized that the taste more than makes up for it. This comment speaks to the quality of the food and suggests that Hai Hong takes pride in preparing their dishes.

Furthermore, one customer expressed their enthusiasm for trying Chinese cuisine for the first time at Hai Hong. They found the food to be delicious and highlighted the comfortable atmosphere and welcoming staff. This comment indicates that the restaurant has a friendly and accommodating environment, suitable for customers of all backgrounds.

However, there are also negative comments that must be taken into consideration. One customer was disappointed with their experience due to the lack of vegetables in their dish and the heavy smell of pork. They suggested that the restaurant make improvements in terms of the amount and seasoning of meat. While this comment highlights a weakness in the specific dish ordered, it also presents an opportunity for Hai Hong to improve the balance of ingredients in their dishes.

The most critical comment mentioned a series of issues the customer encountered during their visit. First, they witnessed an argument between the owner and another table, which reflected negatively on the restaurant's management and customer service. Additionally, the customer experienced a delay in receiving their orders, and some of the dishes did not meet their expectations. Furthermore, there was confusion regarding the availability of scallion pancakes, as they were initially told they were out of ingredients but were later served the dish. Lastly, the customer highlighted the owner's inappropriate behavior throughout the evening. This comment sheds light on multiple weaknesses in Hai Hong's service, including poor communication, organizational issues with orders, and unprofessional conduct from the owner.

In conclusion, the strengths of Hai Hong Restaurant can be identified as their diverse menu options, particularly their availability of dim sum and Vietnamese dishes. The positive comments also highlight the quality of the food, the inviting atmosphere, and the friendly staff. However, the weaknesses of the restaurant are highlighted in the negative comments, which include issues with specific dishes such as lack of vegetables and improper seasoning. Furthermore, there are concerns regarding management, customer service, and overall professionalism. In order for Hai Hong to improve, they should focus on addressing these weaknesses and ensuring a consistent and satisfactory experience for all customers.

Best TL Reviews

点了份鱼香肉丝，全是里脊肉，几乎没有蔬菜，理解想做的分量大，管饱，但是肉料酒和白胡椒加的不够，猪腥气味很重，希望改良

It is with a heavy heart that I write this review to mourn the loss of the best dumplings in Ithaca. Years ago, Peking had perfect dumplings- they were the standard against which I measure all other dumplings, and few have come close. There must have been some relation between Peking and Hai Hong, because the dumplings Hai Hong served until recently were quite similar to the perfect Peking dumplings. But the dumplings at Hai Hong have changed, and while some people may still find them appetizing, they are no longer themselves. They have lost their spark. They are just another derivative dumpling in a sea of bland Ithacan offerings. The same boring dumpling can now be had from a dozen Asian restaurants in the area. And the world is sadder for it.

Best Chinese restaurant in Ithaca, hands down. Food is made with love, dim sum is available daily and they also offer a full Vietnamese menu from their sister restaurant next door. There's something for everyone here!

The food was excellent, but pricey. Steamed Sea-Bass and eggplant were great, but the bill was a surprise. To be fair, we didn’t look for the price of the Sea-Bass, we just ordered, which is on us. The restaurant was nice and clean, the furnishings are ordinary. We would visit again.

I’ve had dim sum in many places including Hong Kong. This place has dim sum which was exceptional. Not as inexpensive as I’m used to but the taste made up for it. I will definitely go back!

Delicious food in an inviting venue. First Chinese restaurant I've had in collegetown, and already a favorite. The soft-shell crab is nice and tender, and the Peking duck is absolutely divine! Rich and fatty like it should be, with the crispiest skin. The servers are so polite, and the food is always on point. Not to mention the traditional dim sum courses. Xia Long Bao here are tasty but could have a thinner wrapper.

This was my first time tasting Chinese dishes. The food was delicious. The staff made me feel really comfortable. I loved it!!!! ????????

Never ever would I go to this place again. Went there about 6 months ago and owner got into an argument with the table next to us and was obviously the owners fault. He gave them the wrong order and when pointed out by the customer, became argumentative instead of fixing it. Next, our orders took approximately 90 minutes and was not very crowded that evening. Dumplings were just meh (comparing to downstate). Then told that our scallion pancakes would not be coming because they were out of ingredients, which we were fine with. Then 30 minutes later brought them out? Tasted pretty much like playdoh with zero scallions. Seems like they didn’t want to lose the money even though they were out of one of the key ingredients. Then forgot to bring out one of the dumplings order, but was charged for it. Owner was really inappropriate throughout the night.