Head Quarters Design Studio

+1 716-832-0300

1016 Kensington Ave #5, Buffalo, NY 14215 United States of America

Open Today: -

Quick Facts About Head Quarters Design Studio

Head Quarters Design Studio, based on the comments provided, has several strengths and weaknesses. It is important to note that these comments represent the experiences of individual customers and may not reflect the overall experience at the salon.

One of the strengths that can be observed from the comments is the skill of Akosua, a stylist at the salon. Multiple customers mentioned her by name and praised her work, specifically with natural hair and locs. This indicates that the salon has at least one stylist who is highly skilled and capable of delivering satisfactory results.

Another strength mentioned by some customers is the atmosphere of the salon. They comment positively on the overall environment and describe it as a great place with a professional atmosphere. This suggests that the salon has created a welcoming and comfortable environment for customers.

However, there are several weaknesses that customers have highlighted. One major weakness is the lack of professionalism displayed by the staff. Many customers complain about the unprofessional behavior, including long waiting times, canceled appointments without notification, and a lack of communication. This not only reflects poorly on the salon but also suggests a lack of respect for the customers' time and needs.

Another weakness identified is the poor quality of work and customer service. The comments mention issues such as hair unraveling shortly after leaving the salon, improper washing, styles not matching customer requests, and the use of low-quality products causing discomfort and irritation. These experiences indicate a lack of attention to detail and a failure to meet customer expectations.

The pricing also seems to be a weakness, with one customer mentioning that they paid nearly $200 for hair that barely reached their shoulders. This suggests that the salon may not provide good value for the money spent.

Additionally, there are mentions of issues with double booking and stylists attending to multiple clients simultaneously. This leads to longer waiting times and dissatisfaction among customers who expect their appointments to be prioritized.

Lastly, the lack of communication is another weakness highlighted by customers. Several customers mention not receiving responses to calls and voicemails, which leads to confusion and inconvenience for customers who have made arrangements based on their appointments.

In conclusion, while Head Quarters Design Studio has strengths such as skilled stylists and a pleasant atmosphere, there are significant weaknesses in terms of professionalism, quality of work, customer service, pricing, and communication. These weaknesses have led to dissatisfaction among customers and have tarnished the reputation of the salon. It is essential for the salon to address these issues in order to improve the overall customer experience and reputation in the industry.

Best TL Reviews

I wish I could rate this 0 stars. i got butterfly locs and my hair started unraveling the second I stepped outside the store, the locs were all different lengths and everything was just awful. currently trying to take down the hair and everything is just a tangled mess. she changed me almost $200 for hair that barely passed my shoulders. never in my life have I felt so ugly after leaving a hair salon. never coming back here again

Honestly I'm sad about the all the money I've spent. The quality of work, professionalism, communication, it was all bad...spent 5 to 6 hours for a retwist because they booked multiple people at once. My stylist was doing someone's box braids, just started them and stopped her hair after almost an hour and half of me waiting to start my hair. She did the same thing when I got my hair twisted the first time. Instead of finishing my hair, she took another client in between. Another stylist there had 6 ppl waiting on her simultaneously. My first retwist though was terrible, hair wasn't washed properly, the water or soap didn't even touch the dreads in the back, I didn't get the style I asked for, they were bushy and unravelling within a day or so, ecostyler was used so it was itchy and flaky pretty quickly, Instead of braiding the dreads together for the style (like the picture I showed her) she took tiny black rubber bands to hold the hair together. It wasnt secure whatsoever. Because I'm new to dreads I didn't know what to expect and if this was normal. I finally went to a different salon and was surprised by the difference in quality of work. The new stylist I went to was on time, took her time, properly washed my hair, retwisted every single dread carefully, and did the exact style I wanted and it was tight and fairly priced. Will never go back to the Loc Room/Headquarters again....anyone choosing to go here make sure you plan to be there at least half the day, even for simple styles.

I made an appointment on Jan 12 for braids at 9am today, Jan 18. I set my schedule and changed my flight home to California around my appointment. I got there 10 minutes early to park and ensure we started on time. No one ever responded to my calls to confirm or voicemails I left, which have my contact info. No one showed up. I didn't even receive a call stating that the appointment was off. COVID or snow is no excuse for the lack of communication. This was extremely inconsiderate and unprofessional. Never again.

BEST NATURAL HAIR SALON QUEEN OF LOCS AKOSUA!!

Had a 2:30 appointment for today. I set my schedule around my appointment so that I could make it. I get there 20 minutes early and no was there. No one ever showed up. I didn't even receive a call stating that the appointment was off. Never again.

Not good.. I made an appointment for 9am. After waiting for over an hour no one showed up. As I was leaving another stylist just shrugged her shoulders as I was leaving. No apology or explanation... NOTHING

VERY UNPROFESSIONAL... I guess I will keep looking.

I love this salon! Akousia is my stylist and she does amazing work with my thick, course hair each time it's styled. Great salon, great atmosphere with professional stylists that can to anything you want done!!!

Very unprofessional, I made a appointment at 12 and waited over a hour. Nobody even started my hair. This also happen last time I went there. Only reason I got in quicker was because somebody cancelled on them.