Quick Facts About Kool Nails Spa
Kool Nails Spa has a mix of positive and negative reviews, suggesting both strengths and weaknesses. Starting with the strengths, several reviewers mentioned that the salon has implemented new safety measures in response to COVID-19. The implementation of plexiglass protection, temperature checks, and hand sanitizing were appreciated by customers. This shows that the salon prioritizes the health and safety of its customers, which is a strength in the current climate.
The cleanliness and organization of the salon were also highlighted as positive aspects by several customers. This suggests that Kool Nails Spa maintains a clean and tidy environment, which is important for ensuring a comfortable and enjoyable experience for customers. Cleanliness can contribute to a positive impression and make customers feel confident in the salon's practices.
Despite the language barrier, some customers mentioned that the staff at Kool Nails Spa are nice if you are patient with them. This indicates that the staff may still make an effort to provide good customer service even if they struggle with communication. Patience from customers can lead to a more positive interaction with the staff, showcasing their strength of maintaining a friendly and pleasant atmosphere.
On the other hand, there were several weaknesses mentioned by unsatisfied customers. One major complaint was about the customer service. The reviews mentioned that the customer service is disgusting, and some staff members were rude and insulting, particularly when customers expressed dissatisfaction with their work. This indicates a weakness in the overall customer service experience and suggests that improvements are needed in how the staff interacts with customers.
The quality of work was also criticized in some reviews. Customers mentioned sloppy work, uneven application of nail polish, and different shapes of nails. Reports of nails looking blotchy and white polish turning brown after just one day indicate a weakness in the quality of the services provided. This suggests that the salon needs to improve in terms of the technical execution of their nail services.
Another complaint was about the pricing. Some customers mentioned that the prices were not cheap, but the quality of work did not match the cost. This suggests that there is a weakness in the value for money offered by Kool Nails Spa. Customers expect to receive high-quality service in exchange for the price they pay, but if the quality is subpar, it can lead to dissatisfaction.
In terms of overall impression, the negative reviews mentioned that the salon is often empty, indicating a lack of popularity or customer loyalty. This could be due to the aforementioned weaknesses, such as poor customer service and average quality of work. The negative impressions left by these customers could potentially deter others from visiting Kool Nails Spa.
In conclusion, Kool Nails Spa has strengths in terms of implementing safety measures, maintaining cleanliness and organization, and having friendly staff despite a language barrier. However, weaknesses were identified in terms of customer service, quality of work, pricing, and overall perception by customers. Addressing these weaknesses could significantly improve the salon's performance and reputation.
Best TL Reviews
I had a lovely experience. Love the new safety measures. Very clean and organized. Communication is a little difficult due to the language barrier but everyone’s nice if you’re patient with them! It’s almost like people only post reviews when it’s bad. Hoping they get the higher ratings they deserve from happy customers!
I wish I had better photos of my previously done nails!
People please don't set your self's for low.
Their customer service is disgusting and is not cheap at all.
They doing a sloppy work and if you tell them you're not happy about the work they are doing, they start insulting you in their language.
I rather pay more at a-place that provides me with a good customer care and quality of work.
I will never ever going to be back to this place.
No wonder the place is always almost empty .????
Not worth the price!! Mani was terribly applied, looks blotchy. Another worker tried to redo them since the lady did a terrible job but still doesn’t look clean. As for my pedi they scrubbed real hard to the point it left me scratches! WOULDN'T RECOMMEND HERE TO ANYONE
I wish that I could say that it was a good experience. At the heart of it, I believe they are good people. However, customer service isn’t their strength. They are rough in practice, and don’t seem to listen, care, or recognize the plea, “Please be gentle.” And this is the second time I’ve been quoted a price that went up when it was time to pay. I really wish living in America meant adapting to the American custom of treating customers with dignity and respect, not as $$$.
Don’t go here. All my nails were different shapes and my white polish turned brown after 1 day. I took all my nails off and it hasn’t even been a full week ???? they just aren’t neat at all. This is my 2nd time coming here i should’ve learned my lesson after the first time. Plus they’re so expensive for what.
My sister and I went to get our nails done. Very happy that Kool Nails Spa at Culver City Westfield Mall is now open for business. The set up is different due to being in compliance to protect their business & customers from Covid-19. They have plexiglass protection setup for both manicure and pedicure. Everyone wears masks (staff & customer) and social distancing is practiced.
When entering, we had our temperature taken and we had to use hand sanitizer.
After we had our nails done, they sanitized the area. It felt great to finally get our nails done in a safe environment.
Their business hours currently are Monday - Saturday 11:00 am to 7:00 pm. Sunday is noon to 6:00 pm.
They massaged my hands and feet. I was so relaxed I nearly fell asleep. I got a manicure and pedicure. My nails look great. It was worth the money.
I went in there for a pedicure and it's a language barrier so I was patient with that, The nail tech told me a price and I told her I just wanted the basic and I guess she didn't like that answer and she had a attitude the rest of the time I gave a tip anyway but customer service goes a long way I work in customer service myself so I know how it goes That"s the only nail shop in there so you would think that they would be better with the attitudes
Place Pictures
Kool Nails Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 09:00 PM |
|---|---|
| Tuesday | 10:00 AM - 09:00 PM |
| Wednesday | 10:00 AM - 09:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 11:00 AM - 07:00 PM |
How to go there
Location
Places
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