Quick Facts About Salon Duo
Salon Duo has received a mix of positive and negative reviews from customers. In order to provide a comprehensive analysis of the strengths and weaknesses of the salon, let's examine the comments and extract key points.
Starting with the strengths, multiple customers mentioned the friendly and inviting atmosphere of the salon. The staff is described as having "Blessed hands and attitudes" and providing a warm experience. This indicates that the salon has created a positive environment where customers feel comfortable and welcomed. Additionally, multiple comments praise the skills and professionalism of specific stylists, such as Mo and Paula, indicating that the salon has talented and attentive staff members. The mention of Covid-19 safety protocols being followed is also a strength, as it shows that the salon prioritizes the well-being of their customers and takes necessary precautions.
Another strength of Salon Duo is their consistency. One customer mentioned that they have been going to Donnie for years and will never go anywhere else. This indicates that the salon has built a loyal customer base and consistently delivers quality service.
However, there are also some weaknesses that can be derived from the comments. One customer had a negative experience with the barber staff. They mentioned that the barber had an attitude, assumed things about the customer based on appearance, and deliberately ignored them. This highlights a potential weakness in the salon's customer service and professionalism. Customer service is crucial in any service-based industry, and incidents like these can greatly impact the reputation of the salon.
Another weakness mentioned in a comment is the lack of greeting upon arrival. The customer, who had made an appointment, felt ignored by the staff and had to wait for an extended period of time without any explanation. This implies a breakdown in communication and organization within the salon, which can lead to frustration and dissatisfaction among customers.
Lastly, one customer mentioned that the salon seemed "snooty" and not accommodating. This comment suggests that the salon may not be creating a welcoming and inclusive environment for all customers. It is important for a salon to treat all customers with respect and provide equal service regardless of their appearance or background.
In conclusion, Salon Duo has strengths in terms of its friendly atmosphere, talented stylists, and consistency. However, there are weaknesses in terms of customer service, organization, and inclusivity. It is important for the salon to address these weaknesses in order to maintain a positive reputation and provide the best possible experience for all customers.
Best TL Reviews
My appointed time was met in a timely manner, the staff is very friendly and the atmosphere is warm and inviting.
These Ladies have Blessed hands and attitudes. Great GRACE on Salonn Duo
Blessings to Moe, Thank you for always making me look like Royalty????????????
I scheduled a hair cut over the phone with James for 10:30am the next morning. I arrived on time the next day and wasn’t greeted by the barber staff. One young barber had an attitude and asked me if I had needed help. He probably assumed that I was an African lady because of my hair wrap and my appearance. I told him that I had an appointment with James at 10:30. He walked to the barber area and then lied claiming that he thought that I had a 1pm appointment; I said no,my appointment is for 10:30am. Well,then he said James is finishing up a customer’s hair and will cut your hair next. The barber then ordered me to sit across to the women’s salon side instead of directly in the barber’s waiting area. So I sat and waited for 45 mins and watched two male customers exit the barber side and then two more male customers came in for their haircut. Only one female stylist had greeted me hello. The barber saw me waiting and deliberately ignored me. Then he took in the two new customers for their haircut. Apparently they didn’t want to cut my hair and had poor customer service. I grabbed my purse and walked out in disgust.the salon overall seemed snooty and was not accommodating at all to me. I will never return there ever again.
I found Salon Duo to have a very warm and friendly atmosphere. My appointment was with Paula, a professional and confident stylist. Paula was very attentive to my hair goals and completed them to my satisfaction. Dee Dee washed & colored my hair and she was also professional and friendly. The whole team showed care for the customers (even helping a client who needed assistance walking). I look forward to my next hair care appointment with my favorite stylist, Paula.
These guys should have their own show on ESPN. No matter the sport, no matter the year, these guys are talking shop with knowledge. Always have a great time when I get my haircut here. Been going to Donnie for years and I will never go anywhere else.
I'm so pleased with my hair. I have locks and I don't let anyone touch my hair. But due to unforeseen circumstances I can't do my hair anymore. So I made and appointment with Mo. She did such a wonderful job. She is a keeper.
My son got his twists done by Savanna at Salon Duo and she did an excellent job. Good music, professional staff and Covid-19 safety protocols were all followed.
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Salon Duo Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | Closed |
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