Eliana Hair Studio

+1 209-565-5586

350 E Charter Way, Stockton, CA 95206 United States of America

Open Today: -

Quick Facts About Eliana Hair Studio

Strengths:

1. Clean environment: Multiple comments mention that Eliana Hair Studio is a clean place. This indicates that the salon takes cleanliness and hygiene seriously, which is important for customers who prioritize a clean and sanitary environment.

2. Friendly staff: The comment praising the friendly environment suggests that the staff at Eliana Hair Studio are welcoming and provide excellent customer service. Friendly staff can create a positive and comfortable experience for customers, making them more likely to return.

3. Skilled barbers and stylists: The positive comments about the quality of hairstyles and colors achieved by the stylists indicate that Eliana Hair Studio employs skilled professionals who can meet clients' expectations. This is important in a hair salon as customers want their desired look to be executed effectively.

4. Attention to client preferences and ideas: The comment mentioning how Eliana listened to and understood the customer's ideas demonstrates that the stylists at Eliana Hair Studio prioritize client satisfaction. This personalized approach can help build trust and loyalty with customers.

5. Expertise in various techniques: The comment that Eliana is wonderful at highlights and straightening hair suggests that the stylists at Eliana Hair Studio are knowledgeable and skilled in various hair techniques. This diversity of expertise can cater to different client needs and preferences.

6. Magic fingers and head massage: The mention of a head massage during hair washing signifies an added benefit to the salon experience. This attention to relaxation and providing a pleasant experience can differentiate Eliana Hair Studio from competitors.

Weaknesses:

1. Poor customer service: The negative comment regarding the incorrect appointment and the rushed and uncomfortable experience suggests that the salon may have some issues with customer service. This can lead to dissatisfaction and potential loss of customers.

2. Lack of communication regarding comfort: The comment about the dyer burning the customer's scalp without any inquiry or concern for their comfort indicates a lack of attentiveness from the staff. Failure to address customers' comfort can result in negative experiences and potential harm.

3. Unmotivated staff: The comment stating that the stylist appeared disinterested in cutting hair suggests a lack of enthusiasm from the staff. This can create an unwelcoming atmosphere and potentially drive customers away.

4. Inconsistency with appointments: Another negative comment mentions confusion regarding the appointment, indicating a possible issue with organization and communication within the salon. Inconsistencies with appointments can lead to frustration among customers and a lack of trust in the salon's professionalism.

5. Dissatisfaction with results: Although not mentioned frequently, the negative comment about a bad haircut and poor attention to detail highlights the importance of consistent quality. Unsatisfactory results can harm the salon's reputation and lead to customer dissatisfaction.

In conclusion, Eliana Hair Studio has several strengths, including a clean environment, friendly staff, skilled professionals, and a personalized approach. However, there are weaknesses in areas such as customer service, staff motivation, appointment management, and consistency in achieving satisfactory results. Addressing these weaknesses can help improve the overall customer experience and reputation of the salon.

Best TL Reviews

I highly recommend this business to go to!! Super clean and very friendly environment.. Eliana did my hair and it made me feel so confident???? love love love , will be coming back after????.. each dollar spent is well worth it.. also brought my little brother here and the barbers are amazing ????????????

Mal corte mala atención de parte de las estilistas ...... no recomiendo a nadie para que llegue a regalar $25 no lo recomiendo busquen otra parte ..... muy mal esta el lugar.. no pueden ...

Eliana me escucho, y entendio mis ideas. Necesitanba cubrir mis canas, retocar y mejorar el tinte. Me sugirio unas baby lights y otro color de tinte para resaltar las babylights. Quede satisfecha yo la recomiendo

I have been going to Eliana more then 10 yrs. Never once been dissatisfied with any hair style. She's wonderful at doing highlights, straighten hair not to mention her salon is always clean. Best part of my hair process is when she washes my hair. She has magic fingers and the head massage is the best!

I made a appointment day prior when I got there they kept saying I didn’t have one . And when I went to get hair washed she was rushing the soap was fluffing my ears ! When she was drying my hair after cutting the dyer was burning my scalp to a point I’d have to yank my head away not once did I get asked if I was comfortable or “are you okay is it to hot” when I left and looked in the mirror my scalp was red !!!!! And burning feom the heat

I went in with my sister as a walk in so when the girl came to greet us already she looked liked she didn’t want to cut our hair she basically was putting a lot of excuses to were I just made my mind up and said nevermind it’s ok I’ll take my business elsewhere like how do you have your own shop and business but your acting like your forced to cut hair and I really need my hair cut

Elaina has alway met my expectations I am always happy with her work! Her expertise is always great! I am very please and admire her work!

I was searching for a salon to start going to regularly. And after reading the reviews for Eliana’s Salon were all good. I decided to come. I got a trim and added layers to my hair. And OMG!???? I AM IN LOVE WITH MY CUT! She did exactly what I wanted!! Thank you Eliana! You’ve gained a loyal customer! ❤️