Lucky Nail Salon

+1 413-773-0380

130 Main St, Greenfield, MA 01301 United States of America

Open Today: -

Quick Facts About Lucky Nail Salon

Strengths:

1. Attention to detail: Many customers commented on the staff's careful and thorough work, particularly when it came to not rushing through services. This suggests that Lucky Nail Salon takes pride in ensuring customer satisfaction by paying attention to small details.

2. Friendly staff: Multiple comments mentioned the friendly and welcoming atmosphere of the salon. This can greatly enhance the overall experience for customers, making them feel comfortable and valued.

3. Skilled pedicurists: Several customers specifically praised the quality of the pedicure services at Lucky Nail Salon. This indicates that the salon employs skilled pedicurists who can provide a high standard of service.

4. Accommodating appointments: Despite some comments about waiting times, one customer mentioned that Lucky Nail Salon managed to squeeze them in for an appointment. This suggests that the salon is willing to accommodate customer schedules and make an effort to meet their needs.

5. Gentle nail care: A customer appreciated the gentle approach when it came to handling their nails, mentioning that the staff asked if they were okay even after accidentally poking them. This shows that Lucky Nail Salon prioritizes customer comfort and takes care to avoid causing any unnecessary pain or discomfort.

Weaknesses:

1. Inconsistent quality: One customer expressed disappointment with the quality of their services, particularly regarding a full set and gel application. This suggests that the salon may have inconsistent standards when it comes to providing services, which could affect the overall customer experience.

2. Pricing transparency: Multiple customers commented on the lack of price transparency at Lucky Nail Salon. They mentioned that the prices were higher than expected and that additional charges were added on at the end. This lack of clear communication regarding pricing can lead to customer dissatisfaction and confusion.

3. Cash-only policy: Some customers expressed frustration over the salon's cash-only policy, especially when it was not clearly stated beforehand. This inconvenience can deter potential customers who may not carry enough cash, resulting in negative experiences and reluctance to return.

4. Upselling tactics: One customer mentioned feeling pressured to upgrade their service, which can be off-putting and may create a sense of distrust or dissatisfaction. Pushy upselling tactics can potentially damage the overall customer experience and relationship with the salon.

5. Price-value ratio: A customer mentioned feeling that the price of a regular pedicure was too high compared to the quality of service received. This suggests that Lucky Nail Salon may not provide the best value for money in comparison to other salons in the area, which can result in customers seeking alternative options.

In conclusion, Lucky Nail Salon has strengths in its attention to detail, friendly staff, skilled pedicurists, accommodating appointments, and gentle nail care. However, there are also weaknesses in terms of inconsistent quality, lack of pricing transparency, a cash-only policy, upselling tactics, and the perception of inadequate value for the price. By addressing these weaknesses, Lucky Nail Salon can further enhance its strengths and improve the overall customer experience.

Best TL Reviews

Love Lucky's! Jimmy always makes sure I'm leaving there happy. They do a great job and they take there time and you don't feel rushed. The ladies that do pedicures are also fantastic! Would deff recommended it!!

It had been a long time since I had been to Lucky Nails as I did not have a great experience many yrs ago. I had made an appt for 3. The upside of the visit is they were all super friendly. The downside is why I didn't come back after last time. My family that was with me were getting full set and gel and it was the fastest job and not well done. They were not happy. The prices charged were higher than most places in the area and they always seem to add more on at the end. There is nothing that says cash only and they tell you they only do cash after and have an ATM for you to take money out of. Which not only pays them every time someone uses it, but now charges the customer for the use as well as our bank charging additional on top of that. It's bologna as they have a credit card machine no matter what they tell you... I will not return to them after this last visit.

Very disappointed and upset that I kinda got screwed when I went here recently. Went only because I had a visa gift card and since it was “free money” figured I’d treat myself and my mom. Nothing posted anywhere because I looked. Go to pay and what do you know, they are only accepting cash. My mom had to cover the bill and I had to spend money I hadn’t planned on to pay her back. Ruined it for me. I won’t go back. Make sure you go with cash for payment ????

I had an appointment but waited 40 minutes. I got a great pedicure from Kim, but prices were a bit high at $45 (with gel polish) and the owner tried to hard sell me a $15 upgrade. It is located on Main Street and is convenient for me; otherwise I probably wouldn't go back.

Been there many times but this visit didn't get my nails done or a pedicure. My GF just got her nail fixed.

I love how gentle they were with my nails, she poked me once and I didn’t even feel it and she still asked if I was okay. They didn’t shave my nails off like the nail bar. I will definitely come here again

Jimmy is the bestttt! You gotta make a appointment first to get squeezed in but he will do whatever u need and ur nails will look fireee! The BEST in Greenfield hands down????

$40 for a regular pedicure? Very expensive. I did not see a price list displayed in the store. The price was a surprise. I suppose I should have asked first. I've travelled all over the country and, in 95% of nail places, you get a sheet showing prices for various nail services and you pick the ones you want so there is no surprise. I know everything has increased in price but my pedicure wasn't as good as some of the $25 pedicures I've had in other cities. It felt rushed and not as thorough as I would have liked. The ladies working there were pleasant and friendly. I just have an issue with the price for the area. Also, picking out nail color from those plastic swatches and not from the array of nail polish bottles is a no for me. I like the OPI colors and it feels like you get quality polish.