Image Nails Deluxe

+1 630-582-9655

66 Stratford Dr Unit B, Bloomingdale, IL 60108 United States of America

Open Today: -

Quick Facts About Image Nails Deluxe

Strengths:

1. Welcoming and friendly atmosphere: Multiple comments mention that the staff at Image Nails Deluxe are very nice and welcoming. This creates a positive and comfortable environment for customers.

2. Skillful nail technicians: Multiple comments praise the skills of Michelle, one of the nail technicians at Image Nails Deluxe. Customers mention that she is talented, creative, and never disappoints. This indicates that the salon has skilled and experienced technicians who can provide high-quality nail services.

3. Affordable prices: The comments mention that Image Nails Deluxe offers affordable prices for their services. This is particularly highlighted in the comment about a $75 no-chip full set of acrylics with a luxury pedicure. Affordable prices can attract customers looking for budget-friendly nail services.

4. Excellent service: Customers consistently mention that the service at Image Nails Deluxe is amazing. They appreciate the attention to detail, the quality of the work, and the overall service provided by the staff. This indicates that the salon prioritizes customer satisfaction and goes above and beyond to ensure a positive experience.

5. Variety of services: Comments mention that Image Nails Deluxe offers a range of services, including nails, pedicures, waxing, and nail art. This indicates that the salon can cater to different customer preferences and provide a comprehensive range of services.

Weaknesses:

1. Upselling: One comment mentions that a nail technician named Gina was trying to upsell additional services. While upselling is a common practice in many businesses, some customers may find it pushy or unwanted. It's important for the salon to strike a balance between offering additional services and respecting customer preferences.

2. Quality issues: One negative comment mentions that the customer was dissatisfied with the quality of the service. The customer had issues with the appearance of their nails, experienced chipping within a short period, and even had a broken nail on the same day. This indicates a lapse in quality control and attention to detail.

3. Time management: A negative comment mentions that the customer's appointment with a pedicure took 2.5 hours, which is significantly longer than expected. This caused the customer to feel rushed and eventually led to dissatisfaction. Efficient time management is crucial in providing a positive customer experience and should be addressed by the salon.

4. Lack of nail inspection: The negative comment also mentions that the customer did not have the opportunity to inspect their nails before leaving the salon. This resulted in the customer being unhappy with the appearance of their nails. The salon should ensure that customers have the opportunity to thoroughly inspect their nails before leaving to avoid any dissatisfaction.

Overall, Image Nails Deluxe has strengths in their friendly atmosphere, skilled technicians, affordable prices, excellent service, and variety of services. However, there are weaknesses that should be addressed, including upselling, quality control, time management, and providing opportunities for nail inspection. By addressing these weaknesses, the salon can enhance customer satisfaction and improve their overall reputation.

Best TL Reviews

Super welcoming and very nice! Michelle did amazing on my nails and the pedicure was very in-depth and amazing for the price. Only $75 for no-chip full set of acrylics with with a luxury pedicure! Can’t beat the price, amazing service and amazing people.

This was my first time at Image and I am impressed! Michelle was the sweetest! She shaped my nails very nicely and gave me the exact nails I had wanted! I also got my eyebrows waxed. I highly recommend and I will be back!

Great experience. My husband and I came from out of town. Family recommended Image Nails, and we had to must relaxing day. I’ve never had nail art and the little diamonds are the best!

I had the pleasure of getting my nails done with Michelle. This is by far the best nail salon I’ve gone to. They have great service and even better prices!

Michelle is the only person who can do my nails ???????? I have been hooked since day one ! She’s EXTREMELY talented and creative. She NEVER disappoints! Amazing quality nails for an affordable price ! All the other ladies in the shop are very pleasant and friendly as well. Don’t hesitate to try this salon you will not leave disappointed!

I've been coming here since everything opened back up from Covid and they have yet to disappoint Michelle is always wonderful with my nails and very creative and when she does my pedicure I go right to heaven and then you throw in the message chair and the cocktail and then I never want to leave also if you do the pedicure you have to do the one with the hot stones

Gina was nice but kept on trying to upsell things, and that’s about it. Not sure about you, but I wouldn’t let customer out with nails like this, plus as a customer I never left a nail salon with my nails looking this ugly. Should have checked them when in the salon but I was in a rush since the appointment with pedicure took 2.5h… ohh.. one hour later and they already chipped too. Will be redoing them somewhere else in the next couple of days. Terrible.Nail also broke the same day. I’ll be disputing this charge with my credit card.

Definitely recommend going to this nail salon! Zizi does such a great job on my nails! She doesn’t rush and always makes sure I like it. Everyone is very friendly! I always love how my nails turn out