Top Nails

+1 803-788-6080

2000 Clemson Rd # 11, Columbia, SC 29229 United States of America

Open Today: -

Quick Facts About Top Nails

Top Nails place has a mixed bag of strengths and weaknesses, as indicated by the various comments from customers. It is important to consider both positive and negative feedback in order to get a comprehensive understanding of the salon.

One of the strengths of Top Nails place is the quality of work done by Candy and Hanh. Customers have praised their ability to replicate nail designs based on pictures provided. Additionally, Hanh is described as being super fast, even while texting. This indicates that she is efficient and skilled in her work. For those who value quick service and accurate replication of designs, Candy and Hanh are a great choice.

Convenience is another strength of Top Nails place. Several customers mentioned that the salon is close to their homes and that it is a regular nail salon for them. This suggests that the location is convenient and easily accessible for customers. Being close to home can make it more convenient for customers to make regular visits to the salon.

In terms of pedicures, there seems to be a weakness at Top Nails place. One customer mentioned that the pedicure was underwhelming and nothing special. This indicates that the salon may not excel in providing exceptional pedicure services. It is important for a nail salon to offer a wide range of services of consistent quality in order to cater to all customer preferences.

Customer service appears to be a weakness of Top Nails place. One customer mentioned that a young guy providing the service had a bad attitude throughout the visit. Despite asking if anything was wrong, the customer was still treated poorly. Another customer also mentioned feeling like they were being rushed out of the salon. Poor customer service can greatly impact the overall experience for customers and deter them from returning. It is important for the salon to address these issues and improve the customer service experience.

There seems to be inconsistency in the quality of service provided at Top Nails place. One customer mentioned that some days they take their time while other days they rush customers out of the door. In addition, there were issues with charging for gel polish removal and not providing a consistent level of service. This inconsistency can be frustrating for customers who expect a certain level of service and may lead them to seek alternatives elsewhere.

Hygiene is an important aspect of nail salons, and this seems to be an area of concern for Top Nails place. One customer mentioned being cut during the service and still being charged the regular price. This indicates a lack of attention to detail and potential disregard for safety and hygiene protocols. Customers expect a clean and safe environment when getting their nails done, and any incidents of injury can greatly impact their experience.

Overall, Top Nails place has strengths in terms of skilled technicians and convenience, but there are weaknesses in pedicure services, customer service, consistency, and hygiene. It is important for the salon to address these weaknesses in order to improve the overall customer experience and retain loyal customers.

Best TL Reviews

Candy and Hanh both do amazing work. I can just bring a picture of what I want, and Hanh replicates it each time. She's super fast even though she's texting the entire time you're there. The two stars are for them. The pedicure is underwhelming and nothing special. If you come towards the end of the night, do not expect to get any designs, especially from the guy who works at the first chair by the door. He doesn't even do an extra coat. I used to love this place, but unfortunately he has ruined it for me bc he didn't think I could understand his language, but I did. Hope that joke at my expense was worth it for you, lo dit!

You lost a big tipper.

Omg, I love my nails…I ve been coming here for 4 months..and the service is always great.

First and last visit. The young guy that did my pedicure and full set had an attitude the entire visit. My sister and I kindly asked if he was having a bad day. He replied no and continued to treat me as if I was wasting his time. It’s unfortunate to pay for spa services and be treated poorly. We spent $180.00 today. The nail art requested was completed perfectly however I will not be returning. Customer service is extremely important to me. I would never make a customer feel like you do want them there or don’t feel like serving them. Especially on a slow Monday afternoon. I hope the customer care improves here.

This is my regular nail salon it is close to home and convenient. You never know what you’re going to get at this location one day they will take their time on you the next they were rush you out of the door. Today I play musical chairs. I needed a manicure and pedicure and already had gel on both. I don’t like the fact that they charge to take the old gel polish off which I thought normally if you got it done at that location they will remove it for free if you’re getting it redone but I guess not. I walk in with no wait time, a few minutes later a gentleman walks in and they tell me I have to wait because one of the Techs Doesn’t or can’t work on men. After my pedicure the person places me with a young lady seemed as if she is new or still in training because she was very timid and slow and calculating every move she made and she didn’t look confident when I expressed I wanted French nail. I understand everyone has to learn but today was not the day. Oh and I was nicked/cut (blood) on a toe and a finger each person that worked on me cut me and they still charged me regular price I will be doing my research to try to find a new location.

Always love this place I got Kim today she was OK just a Lil rough.

Antonio is awesome that's who I usually get but he wasn't available.

One of the best pedicures of my life. If you haven't been here... You're missing out. Tell your friends, We all deserve cute feet

Just had wonderful experience as a first time customer. Ms. Gina did an excellent job and she was super fast!

Went on Thursday morning got nails done by the evening my middle finger had the polish falling off..they were closed. Went back Friday morning to get the gel on ONE nail polished….. after 30 min of watching others being helped and three people that arrived after me be seated I left. So disappointed with the oh well someone else will fill her spot attitude. Will NEVER go back. Customer Service was horrible and they are normally better than that!