Hollywood Nails

+1 815-223-2164

4327 IL-251, Peru, IL 61354 United States of America

Open Today: -

Quick Facts About Hollywood Nails

Hollywood Nails has both strengths and weaknesses based on the comments provided. In order to analyze these strengths and weaknesses, we will categorize the comments into three main areas: quality of service, customer satisfaction, and overall experience.

1. Quality of Service: - The first comment mentions that the nails turned out horrible. This indicates a weakness in the quality of service provided by Sonny, as the nails were crooked, the color was wrong, and they were bumpy. This suggests a lack of attention to detail and skill. - On the other hand, another comment praises the awesome job done on the nails, indicating a strength in the quality of service. The mention of loving the color and nail art also highlights their ability to meet customer preferences.

2. Customer Satisfaction: - A comment expressing unhappiness with the thickness and unevenness of the nails suggests a weakness in customer satisfaction. The customer feels that their nails were not done well and prefers another nail salon, Lee Nails. This negative experience may result in a loss of loyalty. - Conversely, a positive comment mentions that the individual has been going to Hollywood Nails for several years and plans to continue doing so in the future. This indicates a strength in customer satisfaction and brand loyalty.

3. Overall Experience: - A negative comment describes a trash experience for a customer's daughter, suggesting a weakness in their overall experience. The customer regrets not being present during the session and wishes she could have given feedback. This indicates poor communication or lack of attention to customer needs. - Another comment highlights a positive overall experience, emphasizing the friendliness of the staff, cleanliness of the place, and the impressive results of the nail service. This comment suggests a strength in providing a positive and enjoyable salon experience.

Based on these comments, we can summarize the strengths and weaknesses of Hollywood Nails Place:

Strengths: 1. Wide variety of colors and nail art options. 2. Reasonable prices. 3. Friendly staff and good customer service. 4. Clean and well-maintained salon. 5. Ability to attract and retain long-term customers.

Weaknesses: 1. Inconsistent quality of service, with some technicians not providing satisfactory results. 2. Lack of attention to detail in terms of cleaning and polishing nails. 3. Inability to handle busy periods efficiently, resulting in longer waiting times. 4. Poor communication and failure to address customer concerns in some cases.

In conclusion, Hollywood Nails Place has strengths in terms of variety, pricing, customer service, and cleanliness. However, there are weaknesses in consistency, attention to detail, efficiency during busy times, and addressing customer concerns. Addressing these weaknesses could improve the overall reputation and customer satisfaction of the salon.

Best TL Reviews

I’ve have gone multiple times now and I’ve had sonny now 2 times and each time my nails turn out horrible. The first time they were crooked, the second time they weren’t the right color and theyre bumpy and he didn’t clean out the underneath.

They did an awesome job on my nails and I love the color also, to bad they only do cash tips next time I'll bring some cash withe so I can tip the girl that did my nails

My nails are very thick and uneven. Many parts of my real nail are showing, I just got them done today, very unhappy, I will stick with Lee Nails.

Everyone there is very friendly. They have a great deal of colors for anyone. They also do nail art for all occasions or for that unique look. I have been going there for several years and will continue to go there in the future. Also their prices are reasonable.

My daughter got hers done there. Lee press ins would've looked much better. Trash experience for her. I wish I would've been there since she was too nice to say anything. We pay a lot for our nails and deserve the best!

When I arrived, I only saw 2 employees. There were barely any clients and I’ve waited 30 minutes. As you can see polish is uneven, technician was rushing and sloppy.

They took me in as a walk-in. Everyone is super friendly! Place is clean and well kept and most importantly I am very impressed with my nails!! I got the dip (have been doing them for a year now) and I am in love with them. I will definitely be back and will recommend them to others!

Had a pedicure and manicure--great job! They were busy but got in on my scheduled time & was only there for about an hour for both. Thank you!