Paris Nails

+1 319-625-2223

1451 Coral Ridge Ave, Coralville, IA 52241 United States of America

Open Today: -

Quick Facts About Paris Nails

Paris Nails, as evidenced by the comments, has received mixed reviews regarding its services and customer service. It is important to evaluate the strengths and weaknesses based on the comments provided.

Starting with the strengths, some positive aspects of Paris Nails include:

1. Friendly and experienced workers: Multiple comments mentioned the friendly and experienced workers at the salon. This indicates that the staff is knowledgeable and provides a good customer experience.

2. Accommodating large groups: One customer mentioned that Paris Nails was able to accommodate a large group of seven people, even after being turned away from another salon. This highlights the salon's ability to handle busy periods and provide a positive experience for larger groups.

3. Timely service: One customer mentioned that they were taken in for their appointment right on time. This indicates that Paris Nails is efficient in managing their appointments and respecting their customers' time.

4. Good results: Customers commented positively on their nails' appearance after the service was completed, mentioning that they were beautiful and exactly as desired. This demonstrates that the salon is capable of delivering satisfactory results to its customers.

Now, let's consider the weaknesses or areas for improvement:

1. Lack of responsiveness to customer feedback: One customer expressed dissatisfaction with the salon's response to their feedback. They felt that the salon did not take their concerns seriously and did not provide the promised service. This suggests a lack of accountability and may deter customers from returning.

2. Inconsistent quality: One reviewer mentioned that their experience at Paris Nails had been progressively less satisfactory each time they visited. This implies a lack of consistency in the quality of service provided by the salon, which may contribute to customer dissatisfaction and prevent them from becoming loyal customers.

3. Limited availability of services: One customer mentioned that they were declined certain services due to the absence of a specific worker. This shows a potential weakness in the salon's organization and planning, as they were unable to offer a desired service to the customer. This limitation may negatively affect the salon's ability to meet customers' specific needs and preferences.

4. Poor customer service and communication: Several customers mentioned encounters with poor customer service, including instances of rudeness, inconvenience, and language barriers. These negative experiences can significantly impact a customer's overall impression of the salon and might discourage them from returning or recommending it to others.

5. Inadequate training or technique: One customer mentioned that their pedicure resulted in bleeding toes, possibly due to improper cuticle trimming. This raises concerns about the staff's training and skills, as it is essential to prioritize customer safety and comfort during services.

In conclusion, Paris Nails has some strengths, such as friendly workers and timely service, that contribute to positive customer experiences. However, there are several weaknesses, including inconsistent quality, limited service availability, poor customer service, and potential issues with staff training. Addressing these weaknesses should be prioritized to improve the overall customer experience at Paris Nails.

Best TL Reviews

(Photos taken less than 24 hours apart)

I've been here three times and each time has been less satisfactory than the last. I'm not one to complain, but they also don't seem to critical of feedback or too worried about their work.

"No refunds, but we'll re-preform the service if unsatisfactory". They didn't even give me that much. I had to choose a different polish and instead of redoing the service and all my nails, they only redid the chipped nails and layered on top of the old polish.

I quite literally could've done a better job myself (and have).

I made an appointment for 2 full sets and showed up early. The owner stated we couldn’t do any nails with any type of design because the only have one person that can apparently do designs and she was gone that day. Okay… so whatever no problem. Then as we’re waiting she asks to see what we’re wanting to do. We show her pictures, mine was a simple pink to nude ombre and she tells me they don’t have that color. Then asked a couple times if I wanted them as long as the photo. Then says they’ll need to soak off my acrylic nails (that have never needed soaked off before) while they start my sisters nails. We ended up leaving because they seemed to not want our business and everything was an issue, even the most simple nails. She had very poor customer service and acted like we were inconveniencing her. Like I said, we left. I would not recommend this place at all

Had a great experience today at Paris Nails! Love them! Thank you!

I did a walk-in pedicure. The woman acted annoyed when I asked her to make the water more hot. This was my French pedicure. She also made two toes bleed while trimming the cuticles. I would've complained but they hardly speak English. Won't return here.

this nail salon was amazing!! had such friendly workers. we called for an appointment for two people, and they got us in right on time! the lady that i got was very experienced and she was so gentle with my nails and took her time, which paid off because they are adorable! i would definitely recommend coming here!

Very nice and friendly artist who did my nails exactly as I wanted????

Our experience was great! We placed a reservation at another nail place and when we got there they turned us away. Having a large group of 7 we were very nervous with prom coming up. But, we called Paris Nails nails and they said come right away! They were all super sweet and my nails look great! I would really recommend this place if not for the atmosphere for the great workers. I will be coming back!

I’ve never received a manicure and pedicure at the same time. It was relaxing. My nails were beautiful when they were complete.