Beauty Depot

+1 252-281-4910

3467 Airport Blvd NW, Wilson, NC 27896 United States of America

Open Today: -

Quick Facts About Beauty Depot

Beauty Depot place has a number of strengths and weaknesses based on the comments provided. Let's examine them in detail:

Strengths: 1. Product Selection: Beauty Depot place offers a wide range of beauty products including those for hair, skin, nails, as well as accessories like earrings and hats. This variety ensures that customers can find what they need for their specific beauty needs.

2. Clean and Organized Store: Multiple comments mention the cleanliness and organization of the store. This creates a pleasant shopping experience for customers, making it easier to locate and browse through the available products.

3. Friendly Sales People: Several customers praised the salespeople for their friendly and helpful attitude. This positive customer service experience can contribute to customer satisfaction and loyalty.

4. Unique Shopping Experience: One customer specifically mentioned enjoying the presence of Gospel music while shopping. This unique feature adds to the ambiance of the store and creates a memorable experience for customers.

5. Attracts Customers from Out of Town: It's worth noting that one customer mentioned traveling out of town to shop at Beauty Depot place. This indicates that the store has a strong reputation and is successful in drawing customers from a broader area.

Weaknesses: 1. Racial Discrimination: One comment described a highly negative experience where the cashier used racial slurs and accused customers of stealing. Such behavior is completely unacceptable and reflects poorly on the store's overall image and customer service.

2. Refusal to Honor Refunds and Exchanges: Another comment mentioned dissatisfaction with the store's policy on returns and exchanges. The customer claimed that, despite a never-opened wig, the store refused to offer an exchange and instead cited COVID-19 as a reason. This inconsistency in customer service can contribute to negative experiences and customer dissatisfaction.

3. Possibility of Dishonest Practices: One comment suggested that the owners of Beauty Depot place may try to take advantage of customers by not honoring refund requests and lying. This accusation of dishonesty could damage the store's credibility and trustworthiness.

In summary, while Beauty Depot place has strengths such as a diverse product selection, clean store environment, and friendly salespeople, it also faces significant weaknesses in terms of racial discrimination, refusal to honor refunds and exchanges, and accusations of dishonest practices. These weaknesses are serious issues that the store should address to improve its overall reputation and provide a better customer experience.

Best TL Reviews

Store was opened,, in full business and all. Me and my family (sister + 2 cousins) went into the store and started browsing the store and was in there for maybe less than 10 minutes and the cashier looks at us and goes “come on girls i dont have all day yall need to get out”. Then, as im telling him we’re leaving— he proceeds to call us the n word. As we are leaving , he accuses my sister of stealing and then shoos us out of the store. Then lied when called to ask what happened. Will not be returning without anyone there and probably wont buy anything if he (the cashier) is behind the counter. Very horrible experience— but the products in the store are decent.

I always find what I need and more. Excellent selections of hair, skin and other beauty products. So clean and organized. The sales people are so nice. I loved going in today and hearing the Gospel music playing as I shopped.

A cashier called me and my cousin and sister the n**** word and accused me of stealing which I did not ????????‍♀️

My wife bought a wig from here it was never opened and they refused to do a exchange. They say based on Covid but customer touch packages in the store all day. They just hate doing refunds and exchanges. We travel out of town to shop here. Never again !!!!!!you basically stole our money by not honoring what the receipt said. Crooks

This place has anything you want for Afro-Americans and Caucasians. Besides rows and rows of beauty products for hair, skin, and nails, they also have an incredible selection of earrings and many hats. If you walk out of this store without buying anything, you must be blind.

The store is always so neat and clean. The owners are always nice and helpful. They don't follow you around even though they have cameras. I'm not from the area I'll travel just to shop there.

Nice store and products, but owners try to take you for a few dollars. If for some reason you have a problem with a product they will not give you your money back. Only store credit, will fight you for it and even lie! Be careful shopping there. ???? DAD..

Great experience here they have everything. We left with make up, shoes, jewelry, edge cream. I wish there was a location in New York