Quick Facts About Platinum Salon and Spa
Platinum Salon and Spa has received both positive and negative feedback from customers. In order to evaluate the strengths and weaknesses of the salon, we will analyze the comments provided.
Strengths:
1. Customer satisfaction: Many customers express their love and satisfaction with the salon. They appreciate the salon's efforts to please them and make them feel beautiful. The staff is described as attentive and friendly, making customers feel right at home. This indicates that Platinum Salon and Spa prioritizes customer satisfaction and provides a welcoming atmosphere.
2. Talented stylists: Multiple customers mention specific stylists, such as Katie, Jamie, Leslie, and Lindsay, who have provided excellent services. These stylists are praised for their skills and ability to understand and fulfill customer needs. Leslie stands out as someone who listens to what the customer wants and delivers outstanding results, specifically in terms of hair coloring.
3. Patient and accommodating: Several customers mention the salon's patience and accommodation. For instance, Leslie is praised for taking her time to ensure the perfect color and for being patient with customers who bring young children. This shows that the salon understands the importance of creating a comfortable and relaxed environment for all clients.
4. A variety of services: Platinum Salon and Spa offers a range of services, including hair, nails, feet, and eyebrow treatments. Customers appreciate the convenience of having multiple services available in one place. Additionally, some customers mention reasonable prices, indicating that the salon provides affordable options.
Weaknesses:
1. Inconsistent experience: One customer had a negative experience where their stylist barely acknowledged them, did not ask about their desired style or color, and gave them a haircut that was not what they wanted. This inconsistency in service quality suggests the need for better training and communication among stylists.
2. Lack of personalization: In the same negative review, the customer mentions that the stylist did not ask about the history of their hair or their typical styling preferences. This lack of personalized attention and consultation can lead to dissatisfaction among customers and may indicate a weakness in the salon's approach.
3. Aggressive styling: The same customer also mentions that the stylist was aggressive while putting in foils during the highlighting process. Although the customer personally did not have a problem with this, it may be an issue for individuals with sensitive scalps or those who prefer a more gentle approach.
4. Limited negative feedback: The negative feedback provided is limited to one comment, making it difficult to fully assess any potential weaknesses of the salon. It would be helpful to have more diverse negative feedback to identify any recurring issues or shortcomings.
In conclusion, Platinum Salon and Spa demonstrates strengths in customer satisfaction, talented and friendly stylists, patience, and a variety of services. However, the salon may need to work on addressing inconsistent experiences, improving personalized consultations, and ensuring a gentler approach during certain treatments. Overall, the positive feedback suggests that Platinum Salon and Spa has many strengths that create a positive experience for its customers.
Best TL Reviews
I love the way they want to please y! And they give y a 110 percent of making y feel beautiful when y leave ! They stand behind there work ! There customers come first! Treat y line family! Katie is great ! She is a sweetheart! And knows what y need before y do!! I know ! I get a lot of compliments on my hair !! Great place ! Special ladies ????♥️
I tried this salon because it had great reviews. I booked an appointment for a trim and highlights. I show up for the appointment and the stylist barely speaks or acknowledges me. She didn't ask what color highlights or style I wanted. She doesn't ask any history about my hair, if there were chemicals already on it, etc. She pulls my hairtie out and just starts sectioning and chopping at my hair. I didn't say anything because I figured this was a pretrim or something. The stylist was so aggressive in putting in foils. Thankfully I am not tender headed. When it comes time for her to dry and style my hair, she doesn't ask how I part it or how I typically style it. She dries it and there is heavy blonde on my part and barely anywhere else...I said, uh I don't want it that heavy. So she said ok I will add some dark. She was able to save it. It doesn't look horrible but I will not be back. Just a weird and cold experience.
Jamie has been doing my hair for 3 years! She is the best! Shes not only my hair dresser shes my friend! You need a new doo i suggest go give her a visit!!! I know you will love her to!
I couldn’t be more satisfied with the service that they provided. LESLIE IS AWESOME. There will be no one else do my hair but her. She knows what she’s doing and does a hell of a job. She listens to what you want. There all so friendly they make you feel right at home. I recommend platinum salon 100% Thank you Leslie for always doing such a great job and thank all the other ladies there for being so kind and making you feel right at home.!
Leslie always does amazing hair and is so kind.???? She is attentive to the clients wants and needs.
Leslie was amazing and patient, taking the time to make sure my color was perfect. With some help from Jodie, I was in love with my hair before it was even dry. I can't thank them enough and I for sure will be back if I need anything.
Leslie was amazing. I got a haircut and oil treatment and my hair felt amazing when I left. I had a seven year old and 2 month old with me. She was very patient and kind.
Love my hair that Lindsay did for me. It had got messed up and she took care of me... So if you're looking for a place to get your hair or nails or feet or eyebrows done. Well This is the place you can go to get it all done. With a great price.
Place Pictures
Platinum Salon and Spa Info
Amenities
From the business
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Identifies as women-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 08:30 AM - 06:30 PM |
|---|---|
| Tuesday | 08:30 AM - 06:30 PM |
| Wednesday | 08:30 AM - 06:30 PM |
| Thursday | 08:30 AM - 06:30 PM |
| Friday | 08:30 AM - 06:30 PM |
| Saturday | 08:30 AM - 05:30 PM |
| Sunday | Closed |
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Location
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