Quick Facts About Ultra Nails
Ultra Nails place is a nail salon with a range of strengths and weaknesses, as mentioned in the comments above. In terms of strengths, customers have noted that the service provided is quick and thorough, particularly when it comes to basic nail application. Customers also appreciate the overall job done on their nails, with some mentioning that they love their nails and that the salon did an excellent job.
However, the salon also has several weaknesses that should be addressed. One major issue is the lack of communication and understanding from the technicians. There were comments from customers indicating that the technicians did not speak to them or ask questions to understand their specific needs or preferences. This lack of communication can lead to disappointment and unsatisfactory results, as customers may not receive the service they desired.
Another weakness mentioned is the salon's limited capabilities in terms of nail art. One customer mentioned that they were initially told that the salon cannot do nail art, which caused confusion. The lack of options in terms of nail art and designs can be disappointing for customers who were expecting more creativity and personalization in their nail services.
Additionally, some customers highlighted issues with the overall customer service and friendliness of the staff. There were comments about almost zero interaction and a lack of friendliness during the appointment. Friendlier service could have helped alleviate some of the disappointment experienced by customers, particularly when their desired nail services were not fulfilled.
Hygiene and sanitation are important factors in any salon, and unfortunately, there were complaints about unsanitary conditions. One customer noted that the nail clippers had rust on them, which is unhygienic and potentially harmful. This, coupled with clumpy polish and the presence of a dead fly in the acrylic, raises concerns about the salon's cleanliness standards.
Another weakness mentioned by a customer is the lack of attention to detail in the nail services. One customer mentioned that their nails had chips and weird black dots shortly after leaving the salon, indicating a lack of durability and quality in the nail work done.
Furthermore, there were complaints about a lack of certain services during the appointment. Customers noted that no cuticle oil was applied, no hot towel was used, and the pedicure water was only cold, lacking warmth and comfort. These omissions in the services provided can be disappointing for customers who expect a thorough and enjoyable experience.
Finally, there were some negative experiences with specific technicians. Customers mentioned instances of aggression from a nail technician and a beginner technician who did a poor job with gel polish removal, leaving the customer unhappy with the overall manicure.
In conclusion, Ultra Nails place has some strengths such as quick and thorough service and a satisfactory job on basic nail application. However, there are several weaknesses that need to be addressed, including lack of communication and understanding from technicians, limited capabilities in nail art, unsanitary conditions, lack of attention to detail, and gaps in the services provided. The salon could benefit from enhancing customer service, improving hygiene standards, and ensuring better communication with their customers to provide a more satisfactory experience.
Best TL Reviews
Pros: quick and thorough service. Nice job on basic nail application.
Cons: get ready bc its a book......they did not speak to me, did not ask questions or even appear to understand mine. I would have gotten an upgraded service if I'd realized it was an option before my service was finished. Technician told me he could not do nail art, I was very confused but by then already had tips glued on. I asked if he could do a French with the tips in different colors and he said yes. Then when it came time to paint them, he said I could only do one color. By the I was totally disappointed and gave up hope for any thing i walked in asking for. I allowed him to finish and he did produce a passable basic white French set. One is crooked and the acrylic is...lumpy? They will do. But it's not what i wanted nor what i intended to get. And I guess the $100 I paid for a mani/pedi was not the worst. But friendlier service would have really made this easier to deal with. There was nearly 0 interaction despite me trying to be friendly. There was also a dead fly in the acrylic. I forgot to mention that when I paid, probably shouldn't have let them continue with the service. But whatever at this point i was already crying in public. Also they did not put any cuticle oil on my finger nails or use a hot towel I didn't really get much of a leg massage and they didn't put anything in the pedicure water it was just cold water not even really warm
Edit to add: been home 5min and already have Chips and weird black dots on the white
This place here is disgusting and the employees are rude. Fast working, want you to pay for nasty nail job and no one not even management offers to correct the issue. Allows employees to do what and treat customers how they want. Nail clippers have rust on them, the polish has a lot of clumps. Nasty and unsanitary . No good specially since Covid is around! I definitely do not recommend this place at all.
Love my nails absolutely great customer service and they did a great job
I have been coming to Jason for 3 years. Every other week I used to get pink and white nails and French gel manicures and pedicures all the time. Within this year I developed an allergy to the gel and he has been doing regular Polish for me I called today to make appointment and he said he can no longer only do regular Polish I am very disappointed because I'm sure he still has all his regular Polish on display I'm not sure why after so many years of spending so much money there all the sudden he now cannot honor regular Polish. I guess because before I was spending 100 plus each time. Now pedicure with regular polish only 40.00. Shame on you Jason
First time writing a review !! I got fungus/nail infection….
Wouldn’t come here, don’t recommend at all, I came here for my first time two weeks ago and got a pedicure. First thing I notice the guy that did my toes was using already used/ and open equipment which was kind of gross to me, due to the fact that you shouldn’t use the same nail clippers for every person(I don’t know where those had been before). I let it slide but I did mentioned it to the nail tech, then he was agressive and I said(in a polite way) if he could clean my toe nails well because I felt like I had a nail in. He did but the result of that is now I have a huge infection in my toe nail and can’t even wear close shoes ????. Please don’t get you a pedicure here !!
Excellent job on my nails. Highly recommend this nail place.
The BEST nail salon. Jason did my nails yesterday and he took his time, and made sure they came out perfectly. This is the best gel manicure I have ever had. He shaped them great and I absolutely love them. I will definitely be returning and will recommend all of my friends here!!
Unfortunately the owner has a beginner which does not know what she is doing. Did a terrible job removing the gel polish. Files my nails with a course file leaving them rough and not buffering them. Does not know how to cut cuticles. She was shaking and her nails were very dirty. How is you have someone like that doing someone’s nails. I was so upset and courteous to pay for a horrific gel manicure!!!????????????
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Ultra Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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