Quick Facts About SO CURLY, SO KINKY, SO STRAIGHT
Strengths of SO CURLY, SO KINKY, SO STRAIGHT:
1. Highly skilled and knowledgeable stylists: The comments consistently mention the expertise of the stylists at this salon. They are praised for their knowledge of different hair types and their ability to provide appropriate treatments and styles. This indicates that the salon employs well-trained and experienced professionals.
2. Friendly and welcoming staff: Multiple comments mention the warm and welcoming environment of the salon. Customers feel comfortable and relaxed during their appointments and appreciate the friendly demeanor of the staff. This positive atmosphere adds to the overall experience of visiting the salon.
3. Efficient service: Several comments highlight the efficiency of the salon. Customers mention that they did not have to wait long to be seen by their stylist and that the services were completed in a timely manner. This is a valuable strength, as customers appreciate not having to spend excessive amounts of time at the salon.
4. Attention to detail and thoroughness: A few comments mention how the stylists took their time to ensure that the customer was happy and satisfied with the service. This includes one comment where the stylist shampooed the customer's hair multiple times to remove all product buildup. The attention to detail and thoroughness displayed by the stylists is a positive aspect of the salon.
Weaknesses of SO CURLY, SO KINKY, SO STRAIGHT:
1. Inconsistent pricing: One comment mentions a discrepancy in the pricing. The customer was given a different price than what was initially communicated and felt that the prices were unreasonably high. Inconsistent or unexpected pricing can lead to customer dissatisfaction and may deter potential clients from returning.
2. Lack of customer service during checkout: One comment mentions that the cashier did not acknowledge the customer during the checkout process. This lack of attention and rudeness can leave a negative impression, overshadowing the positive experience the customer had with their stylist. Improving customer service during checkout can help enhance the overall experience of visiting the salon.
3. Lack of compensation for inconveniences: One comment mentions a power outage during the service, resulting in the customer's hair drying out. While the staff attempted to accommodate the clients, there was no mention of any compensation or discounted prices for the inconvenience caused. Offering compensation or discounts in such situations can help maintain customer satisfaction and loyalty.
4. Lack of knowledge and consideration for skin tones: One comment mentions that the stylist performing a color process did not have knowledge about skin tones and recommended a color that ended up burning the customer's scalp. This lack of knowledge and consideration can lead to negative outcomes and potentially lasting damage. Stylists should be well-informed and able to provide appropriate recommendations based on individual factors such as skin tone.
In conclusion, SO CURLY, SO KINKY, SO STRAIGHT has several strengths, including highly skilled stylists, friendly staff, efficient service, and attention to detail. However, there are also weaknesses such as inconsistent pricing, lack of customer service during checkout, lack of compensation for inconveniences, and lack of knowledge and consideration for individual factors such as skin tone. Addressing these weaknesses can help improve the overall customer experience at the salon.
Best TL Reviews
I came into the salon so hopeless. I had just taken out my braids and my hair was very matted and tangled, and I had honestly just given up. Nicola took such great care of me. She was so thorough, shampooing my hair 4 times to get all the product out of it, walking me through exactly what she was doing and making sure I was comfortable. She gave me a trim and pressed my hair, it is now so healthy and beautiful. Only been here twice, and had a great salon experience both times. I did not have to wait hours after my appt to get in the chair like I have had to in the past. 10/10, I will be back!
I brought my 8 year old son in to get twists for the first time. Brandy did a great job. She was was very kind to him and made him feel relaxed. And his hair looks great. All the H2 staff were very welcoming. Great salon.
This salon is very polished and presentable. The hair stylists are very knowledgeable and well mannered. In fact, all the way up until I got my receipt I was happy, thinking this would be my new hair salon i go to regularly, as my last stylist moved to South Carolina on a whim. Then I was handed a receipt of 220.00 for a sew in, a deep condition, and a trim. Had i known that would be the price, i would have never went. I was told up front over the phone before even scheduling an appointment that Weaveable Wednesday ensured that my sew in would only be 125.00, that's including the 50.00 deposit i made by phone in order to hold my appointment. Overall the salon is a nice place, but prepare to have your pockets slashed by untold prices.
I went a few months ago, I technically did not have an appt. until the last minute. I think I called a day ahead if not the same day. My stylist was Remi the first time, she was great! I am natural and I just wanted a wash and silk press. Unfortunately, the power went out on the block for approximately an hour! I was told it would be back on shortly but it definitely was out for a whole hour to the point where my hair was completely dry by the time the power came back on! The power cut out in the middle of her blow drying my hair. The staff did their best to accommodate the clients offering water & magazines. They also apologized for the inconvenience but that threw me off a bit. In light of the circumstances, you would think they might offer a lower price for those who chose to stay to have their hair done. Some clients left because of the wait. However, I would have liked for the cashier to acknowledge me as I was being checked out! I felt as though that was a bit rude because I even spoke to her and she didn't even pay attention at all! Overall, my natural hair did turn out great! Remi did a great job!
I am going back today and I'm set up with Candice, hope all goes well!!! wish me luck.
The environment of this place is awesome! My first time there I was shocked because I was seen right away, my stylist and other employees made me feel welcomed and comfortable and my Silk Press came out beautiful. Not to mention how relaxed I felt the whole time.. I felt like I had been going there for years already. Rescheduled again for two weeks! I love this place.
My color process burned my scalp, the woman that worked on me seemed inconsiderate. Speaking of chemistry she did not have knowledge about skin tones & which color would be best after I asked from her being the licensed stylist. Overall wish this experience were better. I wouldn't want to allow that to happen again due to the price I paid.
I went to this salon for the first time yesterday. Shawna installed crochet braids. She was professional, fast and pleasant. I was pleased with the fact that I did not have to wait long to get in her chair and I did not have to be in the salon all day to get a great hairstyle. I will definitely be back.
This by far was the worst experience of my Life. I have always had my natural hair which was long and full. I went to Cassandra which I heard was the best natural hair stylist in Cleveland. I showed her a picture of the style and trim I wanted. She shaved the sides of my head totally bald. She implied if you don't care for it come back and I can give you a weave. I had no hair at all you could see my scalp. She laughed with her friends during my service at this point I was very sorry and horrified at how my hair looked. If you cherish your hair please be careful.
SO CURLY, SO KINKY, SO STRAIGHT Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 10:30 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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