Quick Facts About Estela's Beauty Salon
Estela's Beauty Salon has both strengths and weaknesses, as indicated by the comments provided. Let's examine them in detail to gain a comprehensive understanding of the overall experience at the salon.
Starting with the strengths, one recurring theme is the quality of service provided by Isabel. Multiple customers praise her for her amazing service and express satisfaction with their hair results. Isabel demonstrates patience and skill in fixing any previous hair mishaps, leaving customers feeling happy and confident. This consistent positive feedback highlights the salon's ability to provide skilled and proficient stylists who can fulfill clients' desires.
Another strength mentioned is the friendly atmosphere and the family feel of the salon. Customers appreciate the welcoming environment and the personable approach of the staff. This sense of camaraderie adds to the overall experience and helps establish a positive relationship between the salon and its clients.
Additionally, excellent service is highlighted as a strength, emphasizing the staff's commitment to providing a satisfying experience. The attention to detail and ability to listen to customers' preferences contribute to the salon's reputation for exemplary service.
Moving on to the weaknesses, one major issue raised by a customer is the lack of customer service from the lady at the front desk. The customer expresses disappointment, stating that the experience with this particular staff member made them consider finding a new salon altogether. This negative encounter contradicts the family feel and friendly atmosphere previously mentioned, potentially creating an inconsistent experience for customers.
Another point of criticism is the lack of professionalism and acknowledgment from the staff upon entering the salon. One customer expresses disappointment at not receiving any greeting or assistance upon arrival, demonstrating a gap in customer service. This lack of attention may lead to feelings of neglect or a decreased sense of importance for the customer.
Furthermore, it is mentioned that the salon charges an additional $2 fee for debit card use. This additional charge can be perceived as a nuisance for customers and might impact their overall perception of the salon. Although this may be a minor inconvenience, it still contributes to the overall customer experience and could potentially deter potential clients from returning.
Lastly, there is a comment regarding the shopping center where the salon is located. The customer expresses dissatisfaction with the stores in the area, targeting the family dollar store specifically. This external factor could indirectly impact the salon's reputation, as customers may associate their experience at Estela's Beauty Salon with the overall ambiance and offerings of the shopping center.
In conclusion, Estela's Beauty Salon has several strengths, including the exceptional service provided by Isabel, the friendly atmosphere, and the overall commitment to customer satisfaction. On the other hand, weaknesses include the negative experiences with certain staff members, the lack of professionalism upon arrival, a fee for debit card use, and potentially negative associations with the shopping center. These strengths and weaknesses combined create an overall impression and shape the reputation of Estela's Beauty Salon.
Best TL Reviews
Amazing service -Isabel !!
I stumbled into this place after a bad hair experience at the mall. I am so glad I did! Isabel was extremely patient and was able to fix the mess the other places had done and was able to get my hair back to exactly what I wanted!!! This is the second time I go back to see her and I have not been disappointed! I have had so many compliments since I started coming here!!
I have appointment today 4 pm i got in since my first time so explained to the lady i use 8n color she said we don't have 8n n recommend is 9g I try explained again still don't get it
The lady at the door ???? she has NO customer service at all. After years of coming here for all my family’s hair cuts this lady makes me want a new place. Después de años de venir aquí y sentirme bien venida ponen a esta señora en frente que me hace sentir una delincuenta igual que ella tal vez porque ella cuida el negocio con mucho vició solo espero que la propina que pague con mi tarjeta llegue ala señora que nos atendió. Yo creo que tengo el derecho de hablar con la persona que quiero que me atienda.
I absolutely loved it i got my hair done by isabella and she did a beautiful job i walked out smiling and very happy with my hair!!!
Great ladies that give haircuts! Friendly.
Very nice, has a family feel
Excellent service
Shopping center is ok they need more better stores now family Dollard store isn't quite well they judge people thinking you gonna steal now nit a fun store to shop at
When you walk into the hair salon you don't get acknowledged. No one asked me if I needed something. Not even eye contact. They will also charge $2 for debit card use. FYI. Lack of professionalism. As far as cuts go for men, they are ok for the $10 they charge. Either way wouldn't recommend.
Estela's Beauty Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 09:00 AM - 05:00 PM |
How to go there
Location
Places