Boutique Nails & Spa

+1 239-567-1212

6694 Bayshore Rd #106, North Fort Myers, FL 33917 United States of America

Open Today: -

Quick Facts About Boutique Nails & Spa

Strengths:

1. Skilled Nail Technicians: According to multiple comments, Nara and Tasana are highly skilled nail technicians who consistently provide excellent services. Their expertise and attention to detail contribute to the strength of Boutique Nails & Spa.

2. Friendly Staff: The majority of reviewers mention the friendly and welcoming staff at the salon. This positive customer service helps in creating a pleasant atmosphere for clients.

3. Convenient Location: Boutique Nails & Spa is praised for being a small and convenient establishment. Its location is likely accessible to local residents, making it easy for clients to visit the salon.

4. Flexible Booking: While appointments are appreciated, the salon also accepts drop-ins. This flexibility allows clients to receive services without having to wait for a long time.

5. Variety of Services: The salon provides a range of services, including manicures, pedicures, eyebrow waxing, and nail art. This variety caters to different customer preferences and needs.

Weaknesses:

1. Inconsistent Service: One reviewer had a negative experience with a particular nail technician who did not meet their expectations. The inconsistency in service quality implies that there may be variations in the skills and abilities of the staff members.

2. Lack of Attention to Detail: The negative review regarding a pedicure states that the technician did not spend enough time on essential steps, such as cutting cuticles, scrubbing feet, and massaging legs. This lack of attention to detail can result in subpar services for clients.

3. Poor Communication: The negative review about the owner suggests that she may have a lapse in communication skills. The customer mentioned that their specific requests were not followed, leading to unsatisfactory results. Effective communication is essential in the salon industry to ensure that clients' needs and preferences are met.

4. Time Management Issues: Another reviewer expressed dissatisfaction with the owner rushing through their deluxe pedicure due to walk-in clients. This can give the impression that the salon prioritizes income over providing a quality, relaxing experience for clients.

5. Defensive Customer Service: The negative comment regarding the owner's response to customer dissatisfaction highlights a lack of professionalism and proper customer service. Arguing with a customer, particularly in a public setting, is detrimental to the salon's reputation.

In conclusion, Boutique Nails & Spa has strengths such as skilled nail technicians, friendly staff, convenient location, flexible booking, and a variety of services. However, the weaknesses include inconsistent service, lack of attention to detail, poor communication, time management issues, and defensive customer service. By addressing and improving upon these weaknesses, the salon can further enhance its reputation and provide a better experience for its clients.

Best TL Reviews

Nara does a fantastic job on my nails! I've followed her to serveral nail salons! Thank you Nara and Tasana too!

RUN away from this place. The worst pedi I ever had. Some guy did my feet and they look as bad as they were before I entered this place. He spent a few minutes cutting nails and didn't cut cuticles at all. Did not scrub feet. Spent maybe 30 seconds on bottom of feet and less than 5 minutes lightly rubbing, not massaging, my legs. Then, he throws burning hot towels on my legs and tells me someone else will apply polish. Some lady applied polish (once she tore herself away from her tablet). A 5-year old could have done better. She missed a lot of spots and didn't bother to apply a top coat of polish. I was in and out in 20 minutes. Fastest (and worst) pedi ever!!! While I was there a lady walked in to complain that her toe was swollen as a result of a pedi she got there. They didn't want to hear it. I will never go back to this place.

I have been in here before. To be honest I’m the kind of person who DREDS going to the nail salon & it’s more of a chore than a luxury for me. With that being said I keep my acrylics fairly long. We are not talking Cardi B long just medium long & anyway I went in today and I could hear them talking about how long my nails were. Almost trying to discourage me to have them so long. & it’s not everybody’s thing, they could have told me they are not able to handle job and I would have taken my Buisness elsewhere. Like previous comments state the husband has zero people skills. He looked at my current set and made a comment about if I wanted something flashy with a design like them & I asked him before he did my nails if they had gems for the design I wanted and explained it wasn’t anything too complicated( I wanted 2 different colors and some gems, something I could have done tbh) of course he said yea and proceeded to start drilling. One of my nails was gone he glued himself to me trying to glue the nail on them dipped the nail with glue into acetone and proceeded to put that oh my fingernail he had just drilled. ???? it hurt. When it was time to paint he stated they didn’t have gems and handed me the gel colors and told me I needed to just pick one from there. I mean dang! I just asked him to paint them white at this point and they look horrible to be honest. I’m so disappointed because I love to support a family business. Will not be returning. Ever. $40 down the drain I’m going to try and get them fixed.

Tasana is Amazing, Kind, Caring and the Best nail tech I've ever known and has been to. Call her for an appointment, You Won't be sorry! ????????????

Small, convenient establishment with a friendly staff that do manicures & pedicures. They listen to your needs. Drop-ins are accepted, but appointments are appreciated.

Mani/pedi today. I have problems with my feet so I try to do this twice a month. Went to boutique nails and spa. I did have an appt. The owner did my pedi 1st. I decided to get the deluxe. As she was doing the pedi walk ins were coming in and she asked them if they wanted to wait. They did. She was so worried about losing that money my deluxe pedi, which wasn't cheap, lasted all of 12 minutes. That includes 2 coats of polish and a coat of clear!! The women already getting pedicures when she started mine were still getting pedicures when she was done with mine!!! Do Not waste your money!!! Very greedy owner!!! There are to many other great places out there!!! This is absolutely NOT one of them. The only reason I gave a star is because you have to when posting a review.

All the folks working here are friendly, and they do good manicures and pedicure. I see a lot of women getting their eyebrows waxed. Only drawback is that sometimes they are so busy that you have to wait awhile. I usually just make an appointment for the next day. I have been going there for 3 years and are happy with them.

The only reason I will give this place one star is because of the younger girl working in here that just started. I will not be returning to this nail salon. I came in and was very specific about what I wanted. It was not a tough service. I am a hairdresser and I had some purple on my skin around my nail beds and so when I asked for my pink and white full set, I asked her if she would clip the dead skin away as she should anyway because it’s a manicure service. I also asked for my pink and white nails to be thicker on the ends and whiter because that is how I like it. When my nails were finished they looked awful. The pink and whites are not even nor are the lines. I also have two nails that are crooked. The owner is the one that did my nails and she propped her phone up so she could watch a show the entire time she was doing my service. I asked her three times to make my nails wider on the ends. By the third time I assumed she didn’t speak English well and couldn’t understand me. After it was finished I had to clip the dead skin away from my own nails and when the other ladies seen that I was not happy the owner then came out and asked me and proceeded to argue with me. I stayed calm but was very blunt about how unhappy I was. I will not ever return to this place. Awful customer service and awful nails.