Quick Facts About West End Hair Braiding
The West End Hair Braiding place has received a mix of positive and negative comments, which provide insight into their strengths and weaknesses.
One of the strengths mentioned by a customer is the salon's pleasant and friendly atmosphere. They found the staff to be nice and pleasant, and they were able to secure a next-day appointment. Another strength highlighted is the speed of the braiders, with one customer mentioning that their medium box braids were completed in just three hours.
However, there are several weaknesses that customers have pointed out. One common complaint is the lack of friendliness from the staff. One customer mentioned feeling disappointed after each visit due to the unfriendly treatment received. Another weakness mentioned is the inconsistency in the quality of work. Customers recommend having only one braider work on their head, as the best braider works in the front while a bad braider works on the back. This resulted in a messy and unsatisfactory braid job for one customer, with natural hair sticking out.
The salon's customer service is also cited as a weakness. One customer had a negative experience where the owner agreed to fix their hair but ended up not showing up for the appointment, making it impossible for them to have their hair redone before leaving the country. Another customer mentioned poor customer service and unprofessional behavior from the stylists. They witnessed stylists turning away a potential customer with attitude and disregard for their requests. The lack of professionalism and disrespectful behavior was a major concern for this customer.
Another weakness identified is the limited range of styles that the salon is capable of executing. A customer noted that if you are looking for more updated braid styles, it is recommended to call ahead and send a picture to ensure that the salon's braiders can accommodate your desired hairstyle.
In terms of hair quality and product usage, there are also weaknesses mentioned. One customer complained about their braids slipping out just a week after receiving the service, indicating a lack of durability and proper technique. Another customer expressed dissatisfaction with the braider's handling of their hair, as they over-saturated the front with product while neglecting the back. The customer also felt that their concerns were not adequately addressed by the salon, as they were not offered any compensation.
Additionally, there are claims of hair damage and poor product usage. One customer mentioned that whatever product was used caused their hair to fall out from the roots, a problem they had not experienced with previous braids. The customer reached out to the salon, but they did not receive a satisfactory response or resolution to their issue.
In conclusion, while the West End Hair Braiding place has strengths such as a pleasant atmosphere and efficient service, the negative comments highlight weaknesses in terms of customer service, inconsistency in braiding quality, limited styles, and possible hair damage. These weaknesses should be addressed by the salon to improve overall customer satisfaction and reputation.
Best TL Reviews
Great Salon! Everyone was nice and pleasant. I called and they gave me a next day appt. And they ladies a super quick! 3 hours for Medium Box braids!
the ladies here are not friendly. Every time I visit this shop I leave disappointed. If you come here only have ONE lady work on your head. They have the best braider work in the front of your head. While a bad braider will work on the back of your head. I got home feeling really good until my sister asked me why the back of my head was fuzzy. With a mirror I could see the back of my hair and it was a complete mess. My braids were sloppy and you could see my natural hair sticking out. Not only did I deal with the disrespectful stylist but she couldn't even do a good job. I called the owner of the shop and she said she would fix it for me. When I arrived at our appointment time she was not even there. She said she forgot and was on the other side of town and could not make it today. I'm leaving the country tomorrow and will not have time to have my to have my hair redone. Extremely unprofessional salon. I will not be back.
I do like the service I received here but the braiders are limited on the styles they're able to execute, so if you're going for a more updated braid style, I strongly recommend you call ahead and send a pic to be sure your preferred hairstyle can be done by their styles/braiders..
My braids started slipping out a week after service. I paid $180 and I didn’t get service I paid for! I didn’t want to eat my lunch on the inside of the braid shop because of COVID-19 and she treated me as if I was going to run off with her money. What other people has done in the past has nothing to do with me because no amount of money is worth my freedom. I didn’t want to pay until after services were rendered! Never again I should have went to the other braid shop! Please don’t go here!
This was the worst experience I have ever encountered. Very unprofessional. Didn’t greet. I watched them turn a guy away with attitude and tell him they could not service him right now while they were not busy. The bigger lady told him no as soon as he asked. The other lady told another customer “to let her do her job” when the customer suggested what she would like done to her hair. I watched all three stylists walk away from clients hair. It had been a full hour of waiting and there were so many breaks that by the time I decided to just get up and leave only 3 additional braids and were added to a woman’s head. Terrible service. If you’re looking for a place to just get the job done. This is not it. The actual technique and work didn’t even look good. Very low level. I recommend anywhere in Atlanta than this location. I am a native.
Poor customer service, too much talk. Aicha abandoned my hair halfway and braided someone else’s without any excuse or permission. Was going to make this my permanent salon but will never visit again.
Came in for comb coils with my own product. When she started she didn't ask me what size I wanted or anything. I used my own product and told her to use it freely but she barely used any in the back and over saturated it in the front. She didn't ask about style so I had to tell her to not do them all to the back like a man. Sat under the dryer and still left with a very moist head due to the size and over use of product. I voiced my concerns and was not offered even 5 dollars off. This was definitely my first and last time coming.
Whatever they used made my hair fall out from the roots I got braids plenty times and this has never happened to me and I called in she had nothing to say my hair is still shedding hair that’s not even all it
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West End Hair Braiding Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Wi-Fi
Planning
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Appointments recommended
Payments
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Cash-only
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 07:00 PM |
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