The Arches Threading Lounge

+1 678-665-6022

4002 US-78 #420, Snellville, GA 30039 United States of America

Open Today: -

Quick Facts About The Arches Threading Lounge

The Arches Threading Lounge is a popular place for beautification services, particularly eyebrow threading. The salon is praised for its knowledgeable and skilled staff, cleanliness, and overall spa experience. However, there have been some negative experiences reported, particularly with the eyelash service and eyebrow shaping.

One of the strengths of The Arches Threading Lounge, as highlighted in the comments, is the skill and expertise of the staff, especially Darshna. Commenters describe her as a magician who knows exactly what she is doing. Her patience and kindness are also appreciated by customers. Additionally, the salon is recognized for its cleanliness and pleasant fragrance, creating a comfortable and inviting atmosphere for customers. The full spa experience is also highly valued, with customers feeling that the services are worth every penny.

Another strength mentioned in the comments is the excellent customer service provided at The Arches Threading Lounge. Commenters mention the owner going above and beyond to accommodate customers, even coming in on their day off to provide services. This level of commitment is greatly appreciated by customers, who feel valued and taken care of. The staff is described as humble and dedicated to providing the best experience possible.

However, there are also some weaknesses mentioned in the comments, particularly regarding the eyelash service and eyebrow shaping. One customer had a negative experience with the eyelash service, experiencing a burning sensation and having their real lashes pulled out. They also mentioned the lack of labeled bottles, which they found concerning and potentially against state laws. This highlights a weakness in the salon's attention to detail and safety protocols.

Another customer mentioned their dissatisfaction with the eyebrow shaping service. They found that their eyebrows were not symmetrical and were given a dismissive response when they requested a fix. This lack of attention to customer preferences and the refusal to rectify the situation showcases a weakness in the salon's customer service and ability to meet customer expectations.

Overall, The Arches Threading Lounge has many strengths, including skilled and friendly staff, a clean and inviting environment, and excellent customer service. However, there are areas for improvement, particularly in the eyelash service and eyebrow shaping. It is important for the salon to prioritize safety, attention to detail, and customer satisfaction to ensure a consistent positive experience for all customers.

Best TL Reviews

Darshna is a MAGICIAN. She's patient and kind and knows exactly what she's doing. I will literally never go to anyone else for any beautification services. Go to Arches. Trust me. Go!

The space is super clean and smells great!!! This is the best place for brows and Brazilians!!!! They are a full spa experience and worth every penny. Give them a try asap!!!!!!

I've been to this place a couple of times and her work far as threading goes was good. I decided to add the eyelash service and that was the worse mistake ever. The lady started to put the lash/glue on my eyelid and I instantly felt a burning sensation....then my eyelid started to seal shut! During this time the lady trying to put rose water on my lid but that wasn't working. So I pried open my eyelid and while doing so I ended up pulling my real lashes out. So I asked her what type of glue that was and she says her manager take all the labels off the bottles so she don't know (in which that was a lie because I tried looking over where the glue was it had a label on it but I couldn't read it). That should be against state law not having the bottles labeled and also I still had clumps of the glue stuck in my real lashes for about 3 days and my eyelid was swollen. So please only go for eyebrow threading and nothing else....please!

Recently discovered this salon. Went in for eyebrow threading and facial . She's the best one in this area. Love it. Will be visiting her often.

I had an amazing experience here with Darshna. She was able to provide me with exactly what I wanted considering it was my first time getting my eyebrows done. She was able to guide me through the process and it really helped to ease the nervousness lol. The overall service was also really good, and I will be definitely be coming back!

I went in today for the eyebrow threading service. Afterwards, I noticed that my eyebrows were not symmetrical. One eyebrow had an arch and the other was rounded. I call to see if they could fix them. I arrive and I'm told that instead of making them symmetrical; that it is impossible because of the way my eyebrows grow in. One is thicker than the other; however, the thinner is more shaped to my preference. I ask her to match them. She doesn't and continues with, and I quote; "you can go anywhere else, they will tell you the same thing." I did not ask for that and it was a huge turnoff. She offered for me to come back in 2-3 weeks to fix them for free; however, I don't think I'm going to take her up on her offer.

I went to another salon later that day and they were able to fix them. I wanted to have faith in this location considering this was my first experience with eyebrow threading; however, it's clear I shouldn't have.

I saw Darshna at the Arches! I got my eyebrows threaded and lip threaded. The henna tattoo was beautiful too! She is so fast too! In and out for all of that in less than 20m!

Humble with excellent customer service! My mother(one who is hard to please) referred me here over a year ago. Service has been extremely pleasant since my first visit over a year ago. I won’t let anyone else thread my eyebrows. I’ve referred my friends and family to this gem and now they are hooked. The owner is so kind.. she came in on her off day(Monday), to provide service for my son(facial with blackheads removed)!! He felt like VIP, She is selfless and truly here to serve. My next visit I will try lashes!!