Quick Facts About Zen Nail Lounge
The Zen Nail Lounge has received both positive and negative feedback from customers. In order to understand the strengths and weaknesses of the place, let's analyze the comments provided.
Positive Comments:
1. "I love this place. They did a great job." This comment suggests that the salon provides high-quality services and has skilled technicians.
2. "I love the rock massage they gave me." This indicates that the salon offers additional services such as massages, which enhance the customer experience.
3. "It was a great time. I am definitely going back." This demonstrates that the customer had an enjoyable experience and plans on returning, indicating customer satisfaction.
4. "Always great service!" This positive comment suggests that the salon consistently provides excellent customer service.
Negative Comments:
1. "If I could give this place a zero, I would." This negative comment highlights a highly dissatisfied customer who had a terrible experience at the salon.
2. "They rushed me to get in the chair and to pick my color. 2 women worked on me at the same time." This indicates poor customer service, as the customer felt rushed and overwhelmed.
3. "No soak, 2-second massage, no customer service, and horrible looking nails!" These negative aspects indicate a low-quality service and lack of attention to detail.
4. "I had to wait for over an hour for her to be finished." This suggests a lack of efficiency and poor planning when scheduling appointments.
5. "$85 for a 30-minute gel mani/pedi!" This comment highlights an issue with pricing, as the customer felt that the service did not match the price they paid.
6. "My nails are already peeling off." This negative feedback indicates that the salon's work may not be long-lasting or durable.
7. "They made sure I liked everything done" This positive comment highlights the salon's attentiveness to customer preferences and ensuring customer satisfaction.
8. "Vicky took great care of me." This positive comment suggests that there are skilled nail technicians at the salon who provide personalized and gentle service.
9. "I asked for a short coffin because I type a lot. She did not clean around my cuticles. I now have peeling skin and long nails." These negative aspects indicate inconsistency in service quality and attention to detail.
10. "Tina was the nail tech and it was poor quality." This comment indicates another customer's dissatisfaction with the nail technician's work, suggesting inconsistency in service quality.
11. "For the price you pay I expect quality." This comment highlights the customer's disappointment in the salon's pricing in relation to the quality of service provided.
12. "I asked to remove my tips and have my cuticles done" This comment suggests that the salon did not fulfill the customer's specific request.
Strengths:
1. Skilled technicians: Positive comments suggest that the salon has skilled technicians who provide excellent service.
2. Additional services: The rock massage and other additional services enhance the customer experience and may set the salon apart from competitors.
3. Friendly and welcoming atmosphere: Positive comments indicate that the staff at the salon is friendly and provides a pleasant experience for customers.
4. Attention to customer preferences: Positive comments indicate that the salon takes the time to understand and fulfill customer preferences.
Weaknesses:
1. Poor customer service: Negative comments suggest that the salon lacks attentiveness, rushes customers, and provides inadequate customer service.
2. Inconsistent quality: Negative comments indicate that the quality of service and results may vary depending on the technician.
3. Pricing and value: Negative comments highlight customers' dissatisfaction with the pricing of services in relation to the quality and duration of the service.
4. Lack of attention to detail: Negative comments suggest that the salon may overlook important details such as cleaning around cuticles or providing a thorough service.
In conclusion, Zen Nail Lounge has several strengths including skilled technicians, additional services, a friendly atmosphere, and attention to customer preferences. However, it also has weaknesses such as poor customer service, inconsistent quality, pricing/value issues, and a lack of attention to detail. It is important for the salon to address these weaknesses in order to improve customer satisfaction and loyalty.
Best TL Reviews
I love this place. They did a great job. I love the rock massage they gave me. It was I great time. I am definitely going back. The only thing I did not like was that the business next door has music blaring. But I loved it over all.
If I could give this place a zero, I would. I had an appointment for a mani/pedi and the service was horrible! They rushed me to get in the chair and to pick my color. 2 women worked on me at the same time. I was finished with my gel mani/pedi in 30 minutes!!! No, soak, 2 second message, no customer service and horrible looking nails! I went with a friend who is a regular and she was given the royal treatment. So, I had to wait for over an hour for her to be finished. Then, when I was told it was $85, I was furious! $85 for a 30 minute gel mani/pedi! It has been 3 days since my appointment and my nails are already peeling off. Do not go here!!!
I love this place! Always great service!
Love, love, love this place!
Let me start off by saying this is the first nail salon I walked into that everyone said hello and are genuinely friendly and care that you have a pleasant experience.
They made sure I liked everything done from length of my nails to how I liked my pink and white to look to the color of pink shade on my toes. Nails and toes came out beautiful. Would highly recommend!!!!
Plus, this place is so pretty and relaxing inside!!!!
Visit Zen nails you will not be disappointed!
Thank you girls for making my day and experience fantastic. Found my new nail heaven!!!! ❤️
Today was my first time going to this nail salon and it was a great experience! Vicky took great care of me. She is very gentle, kind, and a great person to have a conversation with. I showed her a picture of a full set I wanted and she made my nails look exactly like the photo. I highly recommend. I will be returning :)
I called at 1:50pm on a Saturday to see if I could make an appointment for a full set gel nails/pedi. A service that should take about 3 hours. I have never been here before and thought I would give them a try. I was told to come in now. For the pedicure, she put nothing in the water for soaking. For the full set, I asked for a short coffin because I type a lot. She did not clean around my cuticles. I now have peeling skin and long nails. And I got acrylics. The nail table was not clean. I was home by 3:15 pm. Never again.
Tina was the nail tech and it was poor quality. You can show her a picture of how you want your nails done and it doesn’t come close. She ‘s rough with your nails. The nails were not smooth at all their was nicks. For the price you pay I expect quality. I definitely will not be back.
I asked to remove my tips and have my cuticles done. That’s what i got ????
Zen Nail Lounge Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended