DMC Nails

+1 248-349-9742

43345 Grand River Ave, Novi, MI 48375 United States of America

Open Today: -

Quick Facts About DMC Nails

DMC Nails place has both strengths and weaknesses based on the comments provided.

One of the strengths mentioned is their ability to accommodate customers. Several commenters were pleased that DMC Nails was able to accommodate them when other salons could not. This shows that the salon is flexible and willing to go out of their way to satisfy their customers.

Another strength mentioned is the quality of the services provided. One customer stated that their pedicure lasted for a week and still looked freshly done. Another customer mentioned that their nails looked really nice after getting a dip manicure. This indicates that the salon has skilled technicians who provide high-quality services.

Efficiency and timeliness are also mentioned as strengths. One customer mentioned that they called ahead to check the wait time and the salon was able to accommodate them within 30 minutes. Another commenter appreciated that they were able to finish the service five minutes earlier than requested. These instances show that DMC Nails values their customers' time and strives to provide prompt service.

Customer service is another strength of DMC Nails. Several commenters mentioned that the staff was friendly and provided excellent customer service. One customer mentioned using their services for over 5 years without being disappointed. This suggests that the salon has a strong focus on providing a positive and friendly environment for their customers.

Cleanliness is also identified as a strength of DMC Nails. One customer stated that the salon was clean and another customer appreciated the attention to detail in removing acrylic nails properly. This indicates that the salon maintains a clean and hygienic environment, which is crucial for customers' peace of mind.

On the other hand, there are also several weaknesses mentioned in the comments. One recurring criticism is the thickness of the nail application. Multiple commenters mentioned that their nails were applied thickly, which is not the desired outcome for some customers. This suggests that DMC Nails may need to work on ensuring more consistency in the application process.

Limited color options is another weakness mentioned. One customer stated that they had to settle for a nail color because there weren't many options available. This indicates that DMC Nails may need to expand their range of colors to satisfy a wider range of customer preferences.

In one comment, a negative experience with a particular nail technician is mentioned. The customer complained about the rude behavior, using the wrong color, and not receiving adequate care during the service. This highlights the importance of consistent quality across all technicians and the need for better communication and professionalism.

Another weakness mentioned is the salon's ability to handle busy times, specifically on football Sundays. One customer complained that the staff's attention was divided between doing nails and watching the game. This suggests that the salon may need to prioritize customer service during peak times and ensure that distractions do not affect the quality of their work.

Lastly, one customer mentioned an issue with the billing, stating that they were charged an additional $5 that they did not tip. They suspected that the salon changed the tip amount. This raises concerns about transparency and trustworthiness in the billing process, and it is something that DMC Nails should address to maintain customer loyalty.

In conclusion, DMC Nails place has several strengths including their ability to accommodate customers, the quality of their services, efficiency, customer service, and cleanliness. However, there are also some weaknesses such as inconsistency in nail application, limited color options, issues with specific technicians, handling of busy times, and potential billing transparency concerns. These weaknesses should be addressed in order to improve the overall customer experience at DMC Nails.

Best TL Reviews

My friend and I were visiting the area and decided to treat ourselves to a pedicure. After going to three different places who were not able to accommodate us (no chairs available, manicurist not there that day, wait time too long), we came to DMC. They were able to accommodate us both. I don’t know the name of the gal who did my pedicure, but one week later, it looks like it was just done! She did such a great job, and did everything I asked. I would highly recommend this place, as I’m sure the prices were far better than the “fancy salons” we went to that couldn’t accommodate us.

I was in a bit of a rush, so I called ahead and asked what the wait time for dip was. They asked if I could come in 30 minutes, and I said that probably wouldn't be enough time, so the nail tech said to come now and she would soak my nails and get them done in time for me. I got there and immediately was sat in a chair for my nails to soak. She even finished five minutes earlier than I told them I needed to be finished by and my nails (got dip) look really nice! Even though I was on a time crunch, they did not rush and made sure my nails looked nice before leaving. I appreciate DMC for accommodating me to make sure I was in and out when needed to be! I will definitely be making appointments to come back here!

Each time I’ve come to this establishment, they’ve always applied my nails thick. They also unfortunately don’t have many color options, so I had to settle with my nail color. I was doing my prom nails, and I was extremely disappointed by nails. I wanted square nails, and some of them were not square shaped at all. The positive thing I can say is that they are very nice.

Always friendly with excellent customer service. I have used several of their technicians and although some have different techniques I have not been disappointed in the 5+ years that I have been utilizing their services for my manicure. Very efficient as well.

Solid jobs on my girlfriend's nails, happy people, walk in with prompt service.

Clean, friendly, timely and professional. I walked into this shop to get my acrylics removed, mani/pedi. I was greeted upon arrival and taken care of fairly quickly. I also loved that they took their time to soak the acrylic off and not just popped them off with a nail tip like other salons. Highly recommend! I’ll be back ????

First time going here (my birthday gift) nice and clean in there and good service. Just don't go on a football Sunday lol...the men can't focus on doing your nails & the game!

I was very unsatisfied with my experience here. I believe my nail techs name was Tammy, I would not suggest her. She was extremely rude, I tried to keep both my hands within reach of her, but she rudely told me to move my hand and pushed it away to where it was on the edge of the table. She did not use the color I picked it was an almost black red and she got the dip powder all over my hands. After scrubbing it and waiting a full day I still have red rings around my fingers. I have had dip before and never had this issue, my friend was with me and had her nails done by Cathy her nails were perfect and she did a great job. I was charged $40 and she did not even put lotion on my hands, she yanked my hands and twisted my fingers into painful positions. When I was trying to scrub the dip off of my skin another lady who was there asked me if that was going to come off of my skin, I told her I hoped so and that I’d never had this happen before with dip. When I was trying to pay someone else was using the card machine so she walked away with my card and set it down next to a customer and started working on her nails. She was extremely rude and if I would have known how I would be treated and how the end result was going to be I would’ve gone to the other salon who is more expensive but does better work. Worst nail experience I have ever had. Will never return. Also I was charged an additional $5 that I did NOT tip so my bill was $5 higher. They must’ve changed what I wrote down for a tip.