Quick Facts About Luxe Nails
Luxe Nails Place has received a mix of positive and negative comments, revealing both strengths and weaknesses of the establishment.
One of the strengths highlighted in the comments is the friendly and attentive nature of the staff. The man who attended to the first customer was described as nice and accommodating. He took the time to fix any mistakes and constantly checked for customer satisfaction. This level of customer service creates a positive experience and a feeling of being in control for the customers.
Another strength mentioned is the availability of amenities for customers' comfort. The first customer mentioned a stand for their phone, allowing them to watch videos while getting their nails done. This extra feature adds convenience and entertainment value to the service.
Despite these positive aspects, there are some weaknesses that have been mentioned in the comments. One recurring issue is the quality of the nail work. Multiple customers reported experiencing broken nails shortly after getting them done. This raises concerns about the durability and skill of the technicians. One customer also mentioned messy acrylic and a messy pedicure, indicating a lack of attention to detail and cleanliness.
Another weakness highlighted is the lack of availability and responsiveness from the technicians. One customer experienced difficulty in getting an appointment to fix their broken nails, while another customer was dissatisfied with the level of service received when scheduling an appointment. This shows a lack of organization and customer care, which can be frustrating for clients.
The pricing of the services is also seen as a weakness. One customer expressed disappointment in paying $49 for a basic pedicure with gel, and experienced issues with the longevity of the polish. Another customer was surprised by the high cost of $90 for gel toes and nails, expecting a lower price. These concerns raise questions about the value for money and competitive pricing of Luxe Nails Place.
In conclusion, Luxe Nails Place has strengths in terms of friendly staff, attention to customer satisfaction, and amenities provided. However, weaknesses are highlighted in areas such as the quality of nail work, cleanliness, responsiveness, and pricing. These weaknesses may need to be addressed in order to improve the overall customer experience and maintain a strong reputation.
Best TL Reviews
The man in chair one was very nice.they had a stand for my phone so I could watch videos while he did my nails. I kept messing them up and he would fix them every time. and he asked me multiple times where they the right shape are they still good is that good. I felt like I was in full control of if I did not like something it would be fixed. it is the next day I have not had a broken nail. i slammed my nail in the fridge. I would really recommend this place.
So I got my nails done on Thursday 21-10-14 no appointment walk-in. There was a wait which is to be expected. I was seated in several different stations before I actually getting serviced at table 2. I showed the tech a picture of what I wanted. I took her a min but she understood the task and went to work. I wanted a fill in ( I grew my nails out so I just get fill ins and overlays with acrylic) and I had recently broken my index fingernails on both hands. This required a nail to be applied. No worries. I paid for my services and went on about life. 4 days later the two index fingers are broken again I have done nothing different outside my daily activities. I called the shop to make an appointment to get them fix the technician acted as if she had no time available. I asked when she could be available to fix she couldn't give me a time I asked could I just show up and she suggested that I call before hand. I have never had this type of service from a shop. I have been to this location before and really like the services they provide. Update: I have broken yet another nail in under a weeks time. I have never paid over 60+ dollars to have such poor work I will not be returning to this location.
Went to get my nails filled
In after they where growing out from a previous nail job in Florida! Newt did my nails ! He did a losey job!!! He acted irritated that his customer only wanted a fill in! Well it only takes once to get a job you are unhappy with!!! Never go back ! Plenty of places to go to get nails done!
Brian does an AMAZING job. Best pedicure that I have EVER had! I am a regular client and he always ensures I have a good experience. Thank you! I definitely recommend their services. ????
I went to get an acrylic set of nails and she did them fast but they weren’t the best no real issues except she left messy acrylic on the back side of my nails. Then I went back for a pedicure and walked out it was messy. And dirty! Do they not clean!? I walked out
Do not go to this nail salon! I promise it is not worth your time or your hard earned money. The employees are nice but the work is subpar. I recently received a basic pedi w/gel that ended up costing $49! For one, after leaving the salon I proceeded to go shopping for the day. I looked down and I found that the nail tech did not polish my pinky toe on my left foot. Then, 4 days later the “gel” polish came off again on my pinky toe and the toe near the pinky one. Fast forward to a week in half the polish is lifting up on my big toe and has come off on another toe. I just end up taking the polish off and going to another nail salon to experience much better results for cheaper.
As soon as I walked in the door of Lux Nails in Fultondale, I was greeted with kindness. That’s pretty standard when you walk into a nail salon, what’s not normal is the kindness and conversation from the nail techs. All of them were delightful and helpful. Brian, my nail tech, took very good care of me. He knew exactly what I needed with my pedicure and manicure. I trusted him to give me a nail design on my fingernails I’d be happy with and he did not disappoint. I will return to this business and will ask for Brian. He’s the man!!
Nails and toes looked really pretty, but no one was really friendly. I'm still in the search for someone else who has good customer service. To add I paid $90 bucks for gel toes and nails!!!!!!! I was thinking $60 max???
Place Pictures
Luxe Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Payments
-
Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
Places