Beauty Supply

+1 704-889-2166

321 S Polk St # 9B, Pineville, NC 28134 United States of America

Open Today: -

Quick Facts About Beauty Supply

Strengths:

1. Respectful and polite customer service: Several comments mention the friendly and helpful staff, particularly the owner. This indicates that the store values treating customers well and providing a positive shopping experience.

2. Reasonably priced items: The store is praised for offering reasonably priced products. This is likely to attract customers who are looking for affordable options and value for their money.

3. Clean and inviting atmosphere: The store is described as having a clean and inviting atmosphere. This is important as it suggests that the space is well-maintained and creates a pleasant shopping environment for customers.

4. Nice selection of products: The store is commended for having a nice selection of products. Having a variety of options is important for customers who are looking for specific items or trying to find something that suits their needs.

5. Great exchange policy: The store is mentioned to have a great exchange policy, which indicates that they are willing to accommodate customers who may need to return or exchange products. This promotes customer satisfaction and indicates a commitment to quality service.

6. Non-Asian establishment: One comment seems to appreciate the fact that the store is not an Asian establishment. This may attract customers who prefer a different shopping experience or who feel more comfortable in a non-Asian environment.

Weaknesses:

1. Limited operating hours: One comment expresses frustration that the store does not stay open until 8 pm Monday through Friday. This suggests that the current operating hours may not be convenient for some customers, potentially leading to lost sales or customer dissatisfaction.

2. Limited haircare options: One negative comment states that the store caters only to specific ethnicity type hair. This indicates that the store may not offer a diverse range of products suitable for all customers, potentially limiting its customer base.

3. Accused of shoplifting: A negative comment describes an incident where the customer was wrongly accused of shoplifting and faced mistreatment from a staff member. This raises concerns about the store's security measures and customer treatment, potentially impacting customer trust and satisfaction.

4. Lack of desired product: One customer mentions that they spent a significant amount of time looking for a specific product that the store did not have. This indicates that the store may have limitations in terms of product availability, which can lead to customer frustration and dissatisfaction.

5. Condition of the store: The negative comment also mentions that the store was in a gross condition. This suggests that the store may not prioritize cleanliness and maintenance, which can negatively impact the overall shopping experience for customers.

In conclusion, the beauty supply place has strengths in terms of respectful customer service, reasonable pricing, a clean and inviting atmosphere, a nice selection of products, and a great exchange policy. However, there are weaknesses such as limited operating hours, limited haircare options, an accusation of shoplifting, lack of desired products, and a concern about the condition of the store. Addressing these weaknesses can help improve the overall customer experience and attract a wider range of customers to the beauty supply place.

Best TL Reviews

My go to spot for hair care products. Love any business that is respectful to its customers, offers reasonably priced items, and a clean and inviting atmosphere…and they do just that.

Always have what I need..

I just wish they stay open until 8pm Minday thru Friday!!!

Nice selection, great customer service, great exchange policy. The woman at the register who I believe is the owner is always so polite. She is patient when it comes to selecting products, because half the time I’m not sure what I’m looking for.

It’s a breath of fresh air to frequent a non Asian establishment as that’s all there seems to be around the area. You won’t have to feel like a criminal as soon as you walk in the door and have people following you around. I definitely recommend this store.

Nice shop the woman working there is very sweet.

Tish is wonderful I've been going here for year's. She is the owner and always have what I need from wigs. To braided hair to all products and what is in now. Try her I am sure you will be happy when you come out from the warm welcome to help if you need it to finding what you need

I spent a good amount of time looking for a product that they didn’t even have... they catered to only ethnicity type hair and the icing on the cake I was accused of shop lifting!!! NAIL GLUE!

The woman with the short hair and foreign accent chased me out of the store and said she was calling the police on me.. I was scared and on shock!

The store is filled with cheap products and it was not my kinda shopping experience. Besides being accused of stealing $2.49 nail glue the condition of the store was gross.

Crazy woman!! Glad I’ll never have to go back there.

My first time in the store was yesterday. There was a young lady and young man working and both were friendly and helpful. I did have an issue with the item I was sold. At the time of purchase, I was told that it was clip-in extensions. I didn’t check myself which I should have. When I opened the package at home I found out that it wasn’t. I called the store and both the young man and woman were helpful in correcting the issue. They took responsibility in recognizing the mistake and correcting it. I’m writing this review just to say I appreciate the great customer service I was shown yesterday.

Hidden Gem! This store always has what I need without price mark-up. The owner is very friendly and takes the time to assist find exactly what I need. I highly recommend this Beauty Supply store without hesitation.