Quick Facts About Top Nails
Top Nails place has several strengths and weaknesses based on the comments provided. Let's analyze each aspect in detail.
Strengths:
1. Efficient service: Multiple customers mentioned that they were able to get in and out quickly, even as walk-ins. The employees were able to handle the flow between walk-ins and appointments effectively. This highlights their ability to provide efficient service to customers.
2. Honest communication: In one comment, a customer appreciated the nail technician's honesty when they couldn't fulfill a specific design request. This demonstrates the salon's commitment to clear and transparent communication with customers.
3. Gentle and considerate service: A customer with arthritis mentioned that Amy, the technician who attends to them, is gentle with their hands. This showcases the salon's consideration and ability to provide specialized services for customers with specific needs.
4. Quality work: Several customers praised the quality of the nail services they received. From doing a great job on nails to fantastic pink and white acrylics, it seems that Top Nails place can deliver high-quality nail services.
Weaknesses:
1. Inconsistent nail quality: One customer had a disappointing experience where their nails were crooked and had to be redone twice, yet still were not up to par. Another customer claimed their nails were the worst they had ever had, which is concerning, especially when they were intended for a wedding. These comments suggest that the salon may have inconsistent nail technicians or quality control issues.
2. Lack of friendliness: One customer mentioned that the staff at the salon were not very friendly. Furthermore, they had an experience where they gave a $20 tip, but the technician did not acknowledge or thank them. This indicates a potential problem with customer service and may impact the overall experience for customers.
3. Poor scheduling and long waiting time: One customer had a frustrating experience where the salon scheduled them for the wrong day and made them wait for an excessive amount of time. Waiting for 2 hours without being seen is a significant inconvenience, and this customer vowed not to return. This suggests a lack of organizational skills and time management on the part of the salon.
4. Lack of effective communication: One customer expressed extreme dissatisfaction with the results of their nails and questioned why the salon would send someone out with unsatisfactory nails at full price. This comment highlights a potential breakdown in communication between the technician and the customer, raising concerns about the salon's ability to understand and fulfill customer expectations.
In conclusion, Top Nails place has strengths in terms of efficient service, honest communication, and quality work. However, they need to address weaknesses such as inconsistent nail quality, lack of friendliness, poor scheduling, and ineffective communication. By addressing these weaknesses, the salon could enhance its reputation and provide a better overall experience for customers.
Best TL Reviews
They got me in and out as quick as possible for being a walk in, the two employees worked efficiently with each other to keep the flow between walk-ins and appointments. The first design i requested the tech said they couldn’t do which I appreciate the honesty, my second design worked and I really like how they turned out!!
Been going here close to 3 years Amy does my nails and she does a wonderful job she's very gentle with my hands which is important because I have arthritis and I really like her
Nails were crooked and had him redo 2 of my nails and still not right. Do not recommend. Worst nails I’ve ever had and they are for my wedding!
I walked in with no appt. and they took me in 5 min. They are friendly, store is clean and I just love my nails!
All I have to say is what the f????
Anyone in their right mind would not send clienta out of their salon with these nails , and on top of that charge full price ????
Amy always does a fantastic job on my pink and white acrylics! It's so hard to get in to see her that this time I scheduled my next appointment so I could be sure to get in.
Did a great job on my nails but they aren't very friendly people I gave the man there a $20 tip and he didn't even say thank you or have a nice day nothing..he didn't even say one word to me the entire hour that I sat in front of him .he was answering the phone dealing with other customer's and working on people's feet/pedicures at the same time he was doing my nails it was very acrward won't be going back
I literally waited 2 hrs to try and get seen. I made an appointment for a Friday evening at 430 and apparently they scheduled me for the day before at 430. I told them I didn’t care who saw me at this point bcuz I understand things get messed up. Walk-ins kept getting seen before and and eventually after 2 hours of waiting, I just walked out. This was ridiculous! And a complete waste of time. I’ll never come here again!
Place Pictures
Top Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | Closed |
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