Blue Oasis Salon and Spa

+1 603-335-6800

117 Walnut St, Rochester, NH 03867 United States of America

Open Today: -

Quick Facts About Blue Oasis Salon and Spa

Blue Oasis Salon and Spa has received a range of feedback from customers, highlighting both its strengths and weaknesses. This analysis will delve into these comments to provide an understanding of the overall perception of the establishment.

Starting with the positive comments, several customers express their satisfaction with different services offered by Blue Oasis Salon and Spa. One client praised their lash lift and tint service, stating that their lashes looked "so pretty" after the treatment. This positive outcome demonstrates the expertise and skill of the salon's staff in providing quality beauty services.

Another customer compliments the salon for its excellent customer service. They emphasize that the staff takes their time to ensure that everything meets expectations and that customers never feel rushed. This attention to detail and commitment to customer satisfaction contributes to creating a positive experience for clients.

Mindy Garcia, a specific stylist at the salon, receives praise for consistently delivering beautiful haircuts that align with the clients' requests. This demonstrates the salon's ability to hire and retain skilled and talented stylists who can consistently meet customer expectations. The positive interaction with the entire staff further reinforces the salon's friendly and welcoming atmosphere.

One customer highlights a particularly enjoyable experience where they treated their partner to a haircut and eyebrow waxing. The customer was impressed by the stylist, Sara, who not only provided excellent service but also created a fun and enjoyable atmosphere. This positive encounter showcases the salon's ability to create a pleasant and relaxing experience for customers.

Moving on to the negative comments, there are a few instances where customers express disappointment with the salon's services or lack of resolution to their concerns. One customer shares their dissatisfaction with the hair coloring service they received. They claim that the stylist failed to achieve the desired color and subsequently did not respond to their request for a refund. This negative experience exposes a potential weakness in the salon's colorist's skills and the failure to address customer complaints promptly.

Another client expresses frustration over their highlights, claiming that they ended up with completely blonde hair instead of the desired result. The salon's refusal to refund the client's money, despite the unsatisfactory outcome, raises concerns about their customer service policies.

In analyzing this feedback, it is evident that Blue Oasis Salon and Spa has several strengths. The positive comments consistently highlight the salon's friendly and helpful staff, their ability to deliver desired outcomes, and their commitment to customer satisfaction. These qualities contribute to a welcoming and enjoyable experience for clients.

However, there are also notable weaknesses revealed through the negative comments. The salon seems to exhibit inconsistency in delivering certain services, particularly in relation to hair coloring. Additionally, the lack of communication and failure to address customer concerns in a timely manner raises concerns about the salon's customer service practices.

To address these weaknesses, Blue Oasis Salon and Spa should focus on improving their training and skills development for staff members, particularly in areas such as hair coloring. Additionally, they need to prioritize prompt and effective communication with customers, ensuring that any complaints or concerns are addressed promptly and satisfactorily.

Despite these weaknesses, the positive feedback and overall satisfaction expressed by many customers indicate that Blue Oasis Salon and Spa has several strengths that set it apart. With the right improvements in the areas mentioned, the salon has the potential to enhance its reputation and further excel in providing quality salon and spa services.

Best TL Reviews

Got a lash lift and tint and it was great! They look so pretty now! Originally I gave a bad review because of a mix up with scheduling but the owner called me and apologized and made up for the mix up. So I would definitely recommend this salon since they made up for their mistake.

Always leave here feeling amazing! Everyone here does an amazing job and is always so friendly and helpful. You never feel rushed. They take their time and make sure everything is just as you were expecting. Amazing customer service !!

Mindy Garcia is a wonderful stylist, does exactly what you ask for, my hair always comes out beautiful. The whole crew here are awesome. Always greeted with a smile!

Yesterday I thought it would be a good idea to treat the lady to a hair cut and some eyebrow waxing. It was one of the best ideas I had that day. Little did I know I would be welcomed with a glass of wine to watch my love get spoiled for a couple of hours. Sara was here stylist which was funny as my ladies name is also Sara(with no h). She was amazing and did her hair exactly as she had asked. We had some good laughs and the other staff around us were having a great time along with us. All said and done coming from a man treating his lady to a day with the stylist, she will be back and the tips will be heavy. Good work out of you Sara the stylist. You have a customer you'll have a hard time getting rid of now. Thank you for the service you have provided my love at an amazing cost. You have a great establishment and staff!

Went here for the first time a couple weeks ago for a cut and color and Bri was absolutely amazing! She helped me pick a very pretty color and low maintenance but flattering cut. Went back for eyelash tinting and the esthician was wonderful too, spending extra time with me on questions and concerns. Will definitely be back for future appointments and recommend them to everyone. Thank you!

First time was a good experience! Was worried how my hair would turn out but came out better than expected!! Had low lights put in and Lisa did a great job. Thank you

Got my haircut and also was supposed to get my hair lightened, but turned out to be a waste of money on the color because the person that did my hair clearly didn't know how to turn people blonde... lifted me half a shade and turned out red. Tried to communicate with the owner about a refund for just the color and has failed to contact me back... It's been three weeks. Needless to say I went elsewhere to get my color done and got exactly what I asked for. Won't come back Blue Oasis again

I went there for highlights and came out with completely blonde hair. The woman was nice but didn’t get what I asked for at all. I asked for my money back and they told me no. I spent $150 on it and then another $150 to get it fixed. Not impressed.