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Lucero's Family Barbers

+1 801-654-2780
5974 W 3500 S, West Valley City, UT 84128 United States of America
Open Today: 08:00 AM - 05:00 PM

Quick Facts About Lucero's Family Barbers

Lucero's Family Barbers place has a number of strengths that contribute to their positive reputation among many customers. First and foremost, Deb and Steve, the barbers at the shop, are highly skilled and have been cutting hair for many years. Customers appreciate their expertise and the quality of their haircuts, particularly when it comes to fades and classic barber styles. This level of skill is often a deciding factor for customers looking for a reliable and experienced barber.
Additionally, the shop is known for its fast service and reasonable prices. Many customers appreciate the efficiency of the barbers, especially those who need a quick and straightforward haircut. The affordability of the services is also a huge advantage, as customers feel they are getting a great result without breaking the bank. This combination of prompt service and fair pricing makes Lucero's Family Barbers place an attractive option for many individuals.
Another strength of the shop is the friendly and personable atmosphere. Many customers mention the enjoyable conversations they have with Deb and Steve during their visits. This personal touch creates a welcoming environment where customers feel comfortable and valued. This friendly atmosphere is especially important in a barbershop, as customers often view it as a place of relaxation and community.
Lucero's Family Barbers place also has a loyal customer base, evident in the comments from long-term customers who have been going to the shop for over a decade. This loyalty is a testament to the barber's consistent skill, service, and the positive experiences they provide. It indicates that customers trust and respect the barbers, which is a strength in establishing a reputable and reliable business.
Despite these strengths, there are a few weaknesses that have been raised in some of the comments. One recurring issue is Steve's reputed short temper and unfriendly demeanor towards customers. While his skill as a barber is highly appreciated, some individuals have had negative experiences with his customer service. The way he communicates and interacts with customers has been seen as rude and off-putting to some, leading them to stop going to the shop. This negative aspect of the customer experience is something that Lucero's Family Barbers place can address and improve upon to ensure customer satisfaction.
Another weakness highlighted in the comments is a specific incident of discriminatory behavior. One customer reported being refused service and told that women belong in salons, which demonstrates a lack of inclusivity and respect for all customers. This kind of behavior not only drives away potential customers but also damages the reputation of the business. It is important for Lucero's Family Barbers place to address and eradicate any discriminatory practices or biases to ensure an inclusive and welcoming environment for all individuals.
Finally, the comment mentioning the cash-only policy and the lack of a clear sign indicating this requirement suggests a weakness in terms of communication and convenience. Clear signage and transparent information regarding payment methods are crucial to avoid any confusion or frustration for customers. By making this information more visible and readily available, Lucero's Family Barbers place can ensure a smoother and more convenient experience for their clientele.
In conclusion, Lucero's Family Barbers place has several strengths that contribute to its positive reputation, including skilled barbers, fast service, reasonable prices, and a friendly atmosphere. However, there are also weaknesses to address, such as the reported lack of customer service skills, potentially discriminatory behavior, and issues with communication regarding payment methods. By addressing these weaknesses and focusing on providing excellent service to all customers, Lucero's Family Barbers place can continue to thrive and maintain its loyal customer base.


Best TL Reviews

I've been coming to this shop for about 10 years. Deb and Steve are the best and always good to talk to. Will be sad to see them go, but hope they have an amazing retirement. Thank you for a good decade of enjoying an old-school barbershop. ????
Was a regular for over 13 years every 2 weeks like clockwork Steve does a fantastic job especially with fades in skill alone I would give him 5 stars! but he can be short temper and rude and come across as unfriendly to customers seen it many times it's not what he says but how he says it that rubs people the wrong way! .. many times I arrived open the door only to be told your going to have to come back we are too busy! so I stop coming. if you can overlook his less than pleasant reception then he is a highly skilled old school barber!
Would give zero stars if I could. Terrible customer service. Was refused a haircut and told women belong in salons. They can't keep up with the times.
I'd literally give this place 0 if I could. When you walk in it's as if your trespassing unless you've been going to him since the stone age. Didn't ask for anything crazy or complex but "he wasn't sure if he could do it" nor did he act like he wanted to. Cash only sign is camouflaged in a cork board with papers from the 1920's and if you don't see it you are shoed out. Faith is the only thing keeping this place afloat.
Fast cut very reasonably priced no thrills just a great haircut. They were quick and easy on my kids would return/recommend.
I love this place, it's the only place I go to get my hair cut they do a great job at a fantastic (no frills) price. I highly recommend it ????
My husband has been going to this barber for over 20 years.very nice people do great haircuts.now my grandson goes here.
Extremely fair pricing for an absolutely excellent real barber cut. I usually pay twice as much at the barbershops I usually regular. I'll be coming here more often.

Lucero's Family Barbers Info

Amenities

Today

Opening Hours

Monday 09:00 AM - 04:00 PM
Tuesday 08:00 AM - 05:00 PM
Wednesday 08:00 AM - 05:00 PM
Thursday 08:00 AM - 05:00 PM
Friday 08:00 AM - 05:00 PM
Saturday 08:00 AM - 04:00 PM
Sunday Closed

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