Quick Facts About Golden Nail Spa
Strengths:
1. Super friendly staff: Customers appreciate the friendly and welcoming nature of the staff at Golden Nail Spa. This creates a positive atmosphere and encourages repeat business.
2. Very clean interior: The cleanliness of the spa is praised by customers. A clean and hygienic environment is important in a nail salon to ensure customer satisfaction and safety.
3. Huge variety of colors and options: Golden Nail Spa offers a wide range of colors and options for nail services, including gel, acrylics, and dip powder. This variety gives customers the opportunity to choose the style and look they desire.
4. Good customer service: Customers mention specific staff members who provided excellent service and won their business. This indicates that certain staff members at Golden Nail Spa are skilled and attentive to customer needs.
5. Competitive pricing: The affordability of the services is highlighted by some customers. Affordable prices attract more customers, especially those who are on a budget.
6. Good nail designs: Customers praise the quality of the nail designs and express satisfaction with the final result. This indicates that the nail technicians at Golden Nail Spa have skill and talent in creating visually appealing designs.
Weaknesses:
1. Rushed service: Some customers mention that they felt the staff were in a hurry, leading to a rushed and less polished result. This suggests that the spa may prioritize speed over meticulousness, potentially affecting the quality of the service.
2. Lack of responsiveness to customer concerns: One customer mentioned that their concerns regarding the appearance of their nails were ignored by the technician. This indicates a lack of attentiveness to customer feedback, which can lead to dissatisfaction and a loss of trust in the salon.
3. Inconsistent service: A customer mentioned their dissatisfaction with the service provided by a specific staff member, citing rough treatment and rude behavior. This inconsistency in service can negatively impact the overall reputation of the spa.
4. Inadequate gel polish removal technique: A customer reported issues with the gel polish removal process, stating that it caused their nails to become brittle and weak. The use of a drill and sanding band, as mentioned by the customer, may indicate improper or harsh removal techniques that can damage the nails.
5. Customer service issue: A customer had a negative experience with the salon's management when they contacted them regarding an issue. The rude and disrespectful behavior reflects poor customer service and can deter customers from returning.
Conclusion:
Golden Nail Spa has several strengths, including a friendly staff, a clean environment, a variety of options, good customer service, competitive pricing, and strong nail designs. However, there are weaknesses that should be addressed, such as rushed service, lack of responsiveness to customer concerns, inconsistent service, inadequate gel polish removal techniques, and a customer service issue. By addressing these weaknesses, Golden Nail Spa can further improve customer satisfaction and loyalty.
Best TL Reviews
Super friendly staff!
Very clean inside and huge variety of colors and options such as gel, acrylics and dip powder. The only reason why I give it 4 stars is because they seemed to be in a rush and the end result wasn't as smooth and polished as I wished. My nails look a bit chunky but other than that it's a real nice place.
Jennifer filled my nails and painted them from an inspo picture. She is the sweetest person & she has won my business!
I told the lady doing my nails multiple times that I wasn’t happy with the way some of the nails looked but she ignored me. 2 of my nails on one hand are lopsided after I specifically pointed them out. This is usually my favorite place to go when I’m in town but I may be going elsewhere.
Does anyone know when and why they don’t soak off the gel polish anymore? Before I went there my nails were hard and sturdy but as soon as the guy used the drill bit and sanding band to take off the gel nail polish they became brittle and weak which also caused me to break two nails? Not to mention that when I wanted them removed he did the same thing and caused a line in my nail. This place used to be my favorite and my go to when the owners were there, but can’t say so much now with that one older male working there. The guy that did this to my nails is rough and rude and knicked my skin several times in the same day. The second time I went there to get the same thing done (gel manicure) they overcharged me. The first time I went I was charged 30 and the second time I went I didn’t have anything different done but I got charged 40.
This place is absolutely amazing very clean and welcoming setting. The people there are extremely nice and professional. In the picture below I got gel nails they were only $25!! Amazing value and it’s exactly what I wanted❤️❤️
Had a great experience. The lady done an amazing job on my nails. I love my nails. Thank you.
If you are looking for a relaxing place for a pedicure - this is not it. The technician was rough causing a very sore toe with an infection requiring a follow up with my podiatrist. I called the salon after my appointment because I did not want to cause an issue while other clients were trying to relax. They asked me to come back in and were extremely rude and disrespectful offering only a gift certificate to return. I’ve heard mixed reviews in the past and should have heeded their warnings. Be mindful.
I always love coming here for my nails and to get my eyebrows done! They do well with more simple nails/designs and I love their dip nails as well.
Place Pictures
Golden Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
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