Quick Facts About Pro Nails
Strengths:
1. Amazing work: The salon is praised for its high-quality work, with one customer stating that it is the only place they will go to get their nails done. This indicates that the salon consistently delivers excellent results.
2. Fun and professional nails: Customers appreciate that the salon can create fun and creative nail designs while still maintaining a professional look. This shows that the salon is skilled in catering to different preferences and can meet the needs of a diverse customer base.
3. Excellent pedicures: One customer specifically mentions that they only get pedicures and always request the same lady. This indicates that the salon has a nail technician who consistently provides excellent pedicures, suggesting expertise in this area.
Weaknesses:
1. Horrible service and rude staff: One customer had a negative experience with a male nail technician who not only refused to shorten their nails but also became angry and rude. The technician's behavior is unprofessional and disrespectful, potentially driving customers away.
2. Poor quality service: A customer spent a significant amount of money at the salon but considered the service to be subpar. They highlighted issues such as uneven nails, incomplete coverage, bubbling polish, and leftover polish under their nails. These concerns indicate that the salon does not consistently provide satisfactory services.
3. Inexperienced nail technician: A customer commented that a particular nail technician didn't know how to achieve the requested nail shape, resulting in a lumpy and lopsided outcome. The customer speculated that the technician might have been asked to do nails despite primarily specializing in pedicures. This suggests a lack of expertise and training, potentially impacting the quality of service provided.
4. Long wait times: A customer mentioned waiting over an hour for their appointment, which was expected for a busy Saturday. However, they expressed dissatisfaction with the service provided, indicating that the wait time did not justify the quality of the experience. This could be a weakness if the salon consistently has long wait times and fails to manage customer expectations.
5. Lack of nail art skills: A customer mentioned that the salon doesn't know how to do ombre or marble nails, which suggests a limited range of nail art services. Additionally, the customer complained about inconsistent nail shapes, highlighting a lack of attention to detail and expertise in nail shaping.
6. Aggressive and rough staff: A long-term customer had a negative experience with a new nail technician who was described as aggressive and rough. The technician caused cuts on the customer's fingers during the nail service, indicating a lack of care and gentleness. This type of behavior is likely to discourage customers from returning.
7. Price discrepancy: A customer mentioned being charged more than expected for a simple service, indicating a lack of transparency or inconsistency in pricing. This could make customers feel dissatisfied and question the salon's integrity.
In conclusion, Pro Nails place has strengths in providing amazing, fun, and professional nail work, as well as excelling in pedicures. However, the salon suffers from weaknesses such as inconsistent service quality, rude or inexperienced staff, long wait times, limited nail art skills, rough treatment, and price discrepancies. Recognizing and addressing these weaknesses would be important for the salon to maintain and improve customer satisfaction and loyalty.
Best TL Reviews
This is the only place I will go to get my nails done. They do amazing work. They know how to make your nails fun and still keep it professional.
I can only speak for me. I only get pedicures an always request the same lady. Excellent Job!
Horrible Service Male Nail Tech Got Angry Because I Asked Him For Short Nails Since He Refuse I end Up Coming back The Next Day And He Was Extremely Rude Called Me cheap Told Me Next Time Go Else where I have Never Been Treated That way All Because Of His Mistake He Cut My Nails Down & Refuse To RePaint Them They Look 2 Weeks old Instead of 24hours Never Will I Ever Spend Another Dime With That Roach Crawlin Nailshop
This the worst nail salon I’ve ever been to. I spent $102 there and the service they provided wasn’t even worth a penny. DO NOT WASTE YOUR TIME OR MONEY HERE! My nails are uneven, they didn’t cover the whole nail on several nails, my toenail polish is full of bubbles, and they left polish under my nails. I came with my sister and her girlfriend and they both share my opinion of the place.
New to area and went here because a friend recommended it, but can definitely say I will not be back. Waited over an hour which was expected because it was a Saturday. But the lady clearly didn’t know what she was doing. The shape I asked for, she said she couldn’t do because it would be too short. The lady showed her the girl next to me to show that it is possible to get that shape, but it turned out terrible. My nails were lumpy and lopsided. Not at all a coffin shape. When I explained to my friend the experience she stated that, that lady normally does pedicures so they probably had her doing nails since it was quite a few people waiting. There are so many other options in the area and I will definitely be trying those out instead.
I drive thirty minutes away to come to this shop!! They do an incredible job. Anytime I come in wanting a certain design or shape they’re on it. My nails have never looked so good!! T and his wife are amazing at their craft.
Worse nail shop I ever been to!!! Doesn’t know how to do ombré or marble nails, also started over on 1 nail 6 times and still did not do the shape correctly!! Also I never got up to wash my nails off after he filed them he painted over the DUST!! He was upset when I started to tell him I didn’t like how my nails were turning out! All around the shop is just horrible! ALL OF MY NAILS ARE DIFFERENT SHAPES!!
i've been going here for months and i've never had an issue until today. there was a tech i've never had do my nails before and she was just very aggressive. there was one point she had got some glue and acrylic on my skin and i kindly asked her if she could remove it. she said she wasn't done and asked if i could wait til she moved back to that hand to get it off. i told her no because it was starting to burn. she got an attitude from there on. when she buffed my nails, she kept going over the skin on my fingers and i now have some cuts from her just being too rough. i went in for a fill and normally would pay $30. i was charged $42 this time and all i got was just a regular black coat. i loved going here but unfortunately after today, they will no longer be receiving my business.
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Pro Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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