Quick Facts About Queen's Nails
Queen's Nails place receives a mix of positive and negative comments from customers, highlighting both strengths and weaknesses of the establishment.
One of the strengths mentioned is the quality of service provided. Several customers express their satisfaction with the outcome of their nails, stating that they love their nails and were pleased with the results. This indicates that Queen's Nails place has skilled technicians who can deliver good nail services. Additionally, the fact that a customer gave them an "A" rating further supports the notion that the service provided is of a high standard.
Another strength of Queen's Nails place is the overall atmosphere and friendliness of the staff. Many customers comment on the inviting and friendly nature of the staff, specifically mentioning Lisa and another unnamed person as being welcoming and nice. This creates a positive experience for customers, making them feel comfortable and valued during their visit.
The cleanliness of the establishment is also mentioned as a strength. It is noted that the shop is clean, which is an important factor in a nail salon experience. Cleanliness ensures the health and safety of customers, and it is reassuring when visiting such establishments.
A notable strength of Queen's Nails place is their pricing. A few customers mention good prices, such as paying $27 for a French pedicure. This affordability attracts customers who are seeking value for their money.
However, there are several weaknesses mentioned in the comments that should be addressed by Queen's Nails place. One frequent complaint is the difficulty in understanding the staff due to their limited English proficiency. For some customers, this language barrier made it challenging to communicate their needs and preferences effectively. This can lead to misunderstandings and dissatisfaction if the staff does not fully comprehend what the customer wants.
Another weakness highlighted is the lack of professionalism exhibited by the staff. Several customers express feeling rushed during their visit, as though the staff did not give them the attention they deserved. One customer felt that the staff did not seem thrilled to have them as a customer. Additionally, there are complaints about the rudeness of the staff, including instances where they were working on multiple customers simultaneously, which can give the impression that they are not fully focused on each individual.
A significant weakness mentioned is the poor experience and dissatisfaction with the services provided by one specific technician. This particular technician is described as heavy-handed, causing burn marks on a customer's cuticles. Furthermore, this technician did not fulfill the customer's request for a certain nail shape and became upset when asked for more white on the nails. The customer felt they were treated disrespectfully and faced a lack of apology for the pain and discomfort caused. These incidents highlight a lack of attention to individual needs and customer satisfaction.
Another weakness expressed by a customer is the lack of time dedicated to appointments. This particular customer believes that more time should be allocated for appointments to allow for art, designs, and decorations on the nails. This suggests that Queen's Nails place may need to consider scheduling appointments with a longer time frame to accommodate more complex nail services.
In conclusion, while Queen's Nails place has strengths such as delivering good nail services, a friendly atmosphere, cleanliness, and affordability, they also have weaknesses related to language barriers, professionalism, and individualized attention to customer preferences. Addressing these weaknesses can help Queen's Nails place improve their overall customer experience and satisfaction.
Best TL Reviews
I thought the service was good. I love my nails and i was very pleased. It was hard to understand them, but what do you expect. We understood enough to get an A from me. ♥
This is a week after getting my nails done, idk about around here but back home they would still look almost just done. I'm also very disappointed in their professionalism. I felt very rushed and like she didn't seem to thrilled I was there
Very rude and they were doing multiple people at once.
Super neat shop and super nice folks. First time gettin my nails n feet done. Very happy with how they turned out.
Both Lisa and I am not sure what the mans name was were both very inviting and friendly. Good place to go if you’re not sure what to do in the valley.
Clean and the seats for pedi are massage chairs. ????????
The couple did a fantastic job on my daughter's, husband's & my nails. We came in for a little pampering!
I did not have a good experience. The gentleman is very heavy handed, my cuticles we're burned from the gold tool used because he gets too close to the top of finger nail. I don't think he can do coffin shape, I will not be returning.
She doesn't do a very good job on nails but does a great pedicure. he's kind of hit and miss. I had my nails done today. when I walked in, I told him I needed more white, cut down and filled. He just did a fill and then got upset with me when I told him I wanted more white so he had to use the drill to drill out space for the white and burned me on all four of my right hand fingers like he was mad. After the fourth time, I told him "hey, you're hurting me! did I make you mad or something? and then they proceeded to talk at me very loudly and told me next time I came in that I needed to tell them white and pink powder. So I get that English is not their first language but I did tell them what I wanted when I first came in. At no point did they apologize for hurting me or for yelling at me. The end result..... They're kind of lumpy looking. One of the index fingers was filed down on the White too thin in one spot so it's not an even color. From a distance they look okay. But I don't think you want to piss them off. I'll just get mine done in Denver. I like to give valley businesses my business. But not to be treated that way.
Enjoyed my pedicure here! Great job, good prices. I paid $27 for a French pedicure!! Very relaxing.
More time should be set aside for appointments so the customer can get the nails done like they want, art, design, decorations, exc.
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Queen's Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
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| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 05:30 PM |
| Sunday | Closed |
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