Polish Nails & Spa

+1 601-371-3596

5787 Terry Rd # 115, Byram, MS 39272 United States of America

Open Today: Closed

Quick Facts About Polish Nails & Spa

Polish Nails & Spa, based on the comments provided, has both strengths and weaknesses that contribute to the overall customer experience. In this analysis, we will focus on the strengths and weaknesses of the establishment.

Starting with the strengths, one positive aspect mentioned in the comments is the speedy service. Customers reported being seated quickly and receiving efficient service. This is an important strength as it shows that the salon values their customers' time and strives to provide a prompt and convenient experience.

Another strength that emerged from the comments is the competence of one particular staff member, the younger lady. Customers expressed satisfaction with her work and mentioned that they would specifically return to have their nails done by her. This indicates that the salon has at least one skilled technician who can consistently deliver quality results.

Additionally, one customer mentioned that everyone at the salon was friendly. Although this comment contradicts some of the negative feedback regarding the staff's attitudes, it does suggest that the salon has potential for providing a welcoming and pleasant environment.

Moving on to the weaknesses, several comments consistently highlighted the rude attitudes of the staff, particularly the owner and a lady working in the first station. Multiple customers expressed dissatisfaction with the way they were treated, noting instances of rudeness, yelling, and attitudes of entitlement towards tips. The negative experiences with staff attitudes may deter potential customers from returning, as a welcoming and friendly environment is often a critical factor in choosing a nail salon.

Another significant weakness pointed out in the comments is the lack of attention to detail and poor execution of the nail services. Customers reported uneven and poorly done nails, excess acrylic, and nails lifting or chipping after a short period of time. These issues indicate a lack of skill and proper technique in performing nail services, leading to unsatisfactory outcomes for the customers. Attention to detail is essential in the nail salon industry, as customers expect to leave with well-manicured and long-lasting nails.

The comments also mentioned concerns about cleanliness and hygiene. One customer mentioned dirty instruments, which raises questions about the salon's sanitization practices. Keeping a clean and hygienic environment is crucial for customer safety and satisfaction. Failure to meet these standards can result in health issues and potential damage to the salon's reputation.

In terms of pricing, several customers reported inconsistencies between the prices advertised and the actual amount charged. This lack of transparency can lead to trust issues and customer dissatisfaction.

To summarize, Polish Nails & Spa has strengths in terms of speedy service, competence of one staff member, and some reports of friendliness. However, its weaknesses lie in the rude attitudes of certain staff members, poor attention to detail, concerns about cleanliness, and pricing inconsistencies. Addressing these weaknesses is crucial for the salon to improve customer satisfaction and maintain a positive reputation in the industry.

Best TL Reviews

The lady in the first chair when you walk in is horrible. Her attitude is the worst and she will send you out the door with your nails looking like a 3 yr old did them. I will never go back to this nail shop. She does no filing or buffing and has excess acrylic on your nails. I DO NOT RECOMMEND THIS SHOP

The main lady was rude. Nails been done barely a week with gel but polish already chipped and messed up.

The lady that runs the place has an attitude all the time. They like to pry your nails off instead of soaking them off. I've been going almost a year now and they have new people from when I started. The man

today ripped one of my fingernails and cut me with a fingernail file on the side of one of my other fingers. I'm so done with them. Not going back and yes they charge a different price than what's on theboard. Oh yes and their instruments for nails are dirty.

The workers here are rude. You ask for a specific person and they get mad. The owner is always rude. None of them are friendly and welcome you. Lisa is very rude also.

Got my nails done, full set was 70. I tipped the guy 15 bucks the very next day one nail lifted, all but four of my nails have left in less then two weeks HORRIBLE SERVICE. DON'T GO

The owner did my nails and she was rude as always. They feel like you owe them a tip. And she yelled at me to take my purse off the counter when I was paying for my service. The entire staff is rude and I won’t be going back.

I do not know her name. But she sits at the first station. Rude as ever! Rushed through my nails, they look a mess. She removed my old overlay and was extremely rough. There was blood on one of my nails from her pulling my nail off. She didn't bother to apologize about pulling my nail off! Nor did she put anything on it to clean it. I was getting a pedicure, but after that experience, I opted not to get one. She acted as if she was upset! Never again!

Everyone was friendly and got me seated fast and did what I asked for and got me out. I will be back to get my nails done with the younger lady!