Nails & Spa

+1 814-596-0008

1020 E Main St Suite #4, Bradford, PA 16701 United States of America

Open Today: -

Quick Facts About Nails & Spa

Nails & Spa place has received mixed reviews and feedback from customers. It is important to assess the strengths and weaknesses based on the comments provided in order to evaluate the overall customer experience and satisfaction at the salon.

Starting with the weaknesses, a recurring theme in the comments is poor customer service. Multiple customers reported instances of rude and unprofessional behavior from the staff. One customer mentioned feeling treated like "garbage" by a pedicurist who did not speak to them and did not provide a satisfactory service. Another customer complained about feeling rushed during their appointment, with the nail technician being more concerned about their own needs (getting food) than attending to the paying customers. Additionally, a customer reported receiving a color they did not want and being met with resistance when requesting a change, with the staff member stating it was "too much of a process." This lack of attentiveness and professionalism can greatly impact the overall experience for customers and may result in dissatisfaction.

In terms of technical skills, some customers expressed dissatisfaction with the quality of the nail services provided. One customer reported their nails being crooked and of different shapes after getting a full set. They also mentioned their natural nails not being cut and bumps of acrylic being left on their nails. Another customer mentioned having sore nails and cuts after their service, suggesting that proper filing techniques may not have been followed. These experiences reflect a lack of attention to detail and proper technique, which can greatly impact the customer's satisfaction and ultimately deter them from returning to the salon.

The inconsistency in service quality is also highlighted by one customer who had a positive experience during their first visit but a negative one during their second visit. This suggests that there may be inconsistency in the skills and training of the staff at Nails & Spa place, leading to varying levels of customer satisfaction.

Moving on to the strengths mentioned in the comments, one customer expressed their love for the salon and praised the friendly and helpful staff. They specifically mentioned that their nail technician did an amazing job in a timely manner. This positive experience shows that the salon has the potential to provide excellent service and customer satisfaction when the staff is attentive and skilled.

Another customer found the salon to be affordable and did not mention any specific issues with the service provided. This suggests that there may be options available for customers with varying budgets and that the salon can offer competitive pricing.

It is worth noting that the comments did not address the overall cleanliness or hygiene practices of the salon. However, there was a customer who expressed concern about the absence of non-latex gloves, despite being allergic to latex. This suggests a lack of attention to safety protocols and accommodating customers with allergies or specific requirements. Additionally, the same customer mentioned not receiving a described treatment (callous treatment), which indicates a failure to deliver the expected service.

One comment mentioned the salon being somewhat pricey, but still commended the job done. This implies that the quality of the service provided may justify the higher price point for some customers.

Lastly, one customer mentioned experiencing a long wait time, with others being taken ahead of them despite arriving later. This highlights a lack of organization and proper customer management, which can negatively impact the overall experience and customer satisfaction.

Based on the feedback provided, it is evident that Nails & Spa place has several weaknesses that need to be addressed in order to improve customer satisfaction. The negative experiences mentioned include poor customer service, inconsistent technical skills, lack of attention to detail, and organizational issues. However, there are also strengths mentioned, such as the potential for excellent service, affordability, and positive customer interactions.

To enhance the strengths and overcome the weaknesses, Nails & Spa place should prioritize customer service training, ensuring that all staff members are polite, attentive, and professional. They should also invest in continuous training and skill development for their technicians to ensure consistency and quality in the services provided. Emphasizing cleanliness, hygiene, and safety protocols would enhance customer confidence. Organizationally, the salon should work on better customer management and minimizing wait times to improve the overall experience. Additionally, implementing transparent pricing policies, accommodating customer preferences, and offering multiple payment options (including card payments for tips) could improve customer satisfaction and convenience.

In conclusion, Nails & Spa place has both strengths and weaknesses based on customer feedback. While there are positive aspects such as affordability and potential for excellent service, the salon needs to address the issues of poor customer service, inconsistent technical skills, lack of attention to detail, and organizational problems. By focusing on these areas of improvement, Nails & Spa place can work towards enhancing the customer experience and satisfaction, ultimately building a strong reputation in the industry.

Best TL Reviews

I was there yesterday and the gentleman that did my pedicure was rude. He did not speak to me once other then to ask what color. I was very disappointed. Spending $95.00 on two pedicures for my friend and I was not worth it especially when you get treated like garbage!

Spent almost $300 and I felt very rushed…. The nail tech was more worried about getting his Burger King than the paying customer in front of him…. I asked for coffin shape and still ended up with square. I was rushed while picking one I wanted black and red and ended up with hot pink and purple…. I stated mulptile times that I did not like the color yet he kept going and said “at least it matches your lipstick..”. when I requested a color change, Cindy was very rude and said it was “too much of a process” and I would have to pay….. it looked like a child had done them.. I hated my nails… would never go back

Went to get a full set, the lady was very unprofessional, kept texting and looking at her phone, was eating in the back room waiting for the acrylic to dry and came out still chewing with her mask off and a worker came in without a mask on. The lady was grinding my skin shaping the acrylic and made me bleed on two fingers, made most of them crooked, and not the right or same shape at all, didn’t fill them in all the way, left gel polish on the underside and tips of the nails and cured it that way, didn’t cut my natural nails, and made a couple of them completely crooked and left bumps of acrylic before she painted them and never fixed it. Not worth the $50 they charge, thankfully I had a gift certificate for $35 and only had to actually pay $15. That was my first and last time ever going there

Absolutely love this salon. The staff is very friendly and helpful. My tech did an absolute AMAZING job on my nails in a very timely manner,also very affordable ????????

I wanted a pedicure and they had no NONLATEX gloves. I'm allergic to latex so I said I couldn't have it done. They did my pedicure with without gloves. Which I know my feet are clean and ok, but they don't know that for everyone. Also did not receive callous treatment as described in the options. As I'm not from the area, I did not know they only accept cash tips. I do not carry cash, and I didn't feel like my pedicure or service was worth more than the $45 it cost already.

First time I went the guy did really well on my nails. The second time someone else did them and my nails are VERY sore and I have multiple cuts from the file. I also didn't see them change out tools between people. I also did not get the shape I wanted, each nail is a different shape. I want to remove them but I feel bad after paying $50.

Little pricey but they did good job.

Wife waited on the couch for over an hour and they took people back who came after her. Eventually we left, would not recommend unless you enjoy sitting on a couch.