Jackie Nails & Spa

+1 562-599-1258

1982 Atlantic Ave, Long Beach, CA 90806 United States of America

Open Today: -

Quick Facts About Jackie Nails & Spa

Strengths:

1. Friendly and Nice Staff: Multiple comments mention the staff at Jackie Nails & Spa being very nice and friendly. This creates a welcoming and positive atmosphere for customers.

2. Skilled Technicians: Customers are praising the nail technicians, specifically Linda, for doing a fabulous job on their feet and providing a great massage. This suggests that the staff is well-trained and skilled in their services.

3. Accommodating Hours: One reviewer appreciates Linda's flexible hours, especially catering to graveyard workers. This shows that the salon is attentive to the needs of its customers and willing to accommodate different schedules.

4. Excellent Service: Many customers express their satisfaction with the service at Jackie Nails & Spa. From receiving a full set and pedicure to getting their nails done, customers are pleased with the results and feel that their feet and nails are well taken care of.

5. Longevity: The comment mentioning going to the salon for years indicates that the business has a loyal customer base, suggesting that some customers have had consistently positive experiences over an extended period of time.

Weaknesses:

1. Poor Customer Service: One negative comment highlights the owner's money-hungry attitude and forgetfulness, especially when the shop is busy. This reflects poorly on the customer service aspect of the business and may lead to dissatisfaction among customers.

2. Lack of Quality Control: Another negative comment mentions crooked nails and thin applications. This indicates a lack of quality control and attention to detail in the nail services provided. Inconsistent and subpar work can lead to customer disappointment and loss of trust.

3. Complaints about Pain and Discomfort: One reviewer mentions experiencing pain during the service, particularly when the drill is used. This suggests that some customers may have had uncomfortable experiences during their visits, which can deter them from returning.

4. Wait Times: A positive comment mentions that there can be a wait on weekends due to many customers. Although it is common for salons to have wait times, it may still be seen as a weakness by some customers who prefer prompt service or do not have the patience for long wait times.

5. Negative Reputation: The strongly negative review advises potential customers to avoid the salon entirely. This negative reputation, coupled with the negative experiences mentioned, can deter new customers from trying Jackie Nails & Spa.

In conclusion, while Jackie Nails & Spa has strengths such as friendly staff, skilled technicians, accommodating hours, and positive overall service, there are weaknesses in terms of poor customer service, lack of quality control, complaints about pain and discomfort, wait times, and a negative reputation. These weaknesses should be addressed to improve customer satisfaction and attract new customers for sustained success in the nail salon industry.

Best TL Reviews

VERY nice people. Linda did a FABULOUS job on my feet.

That Lady LINDA was wonderful!!!

Great job and care.. The Gentleman who gave me the massage after has incredible hands!!! A1 service..????

Love Linda and her work here at Jackie's nails. Everyone here is good! I love most Linda's hours! I'm a graveyard worker so by the time I get off, I go home, change and meet Linda. if u just let her know what time, she'll accommodate!

I got a full set and pedicure (spa) there very nice the nail techs are amazing my feet felt like newborn feet when she finished????????????????????????????????❤ my full set were just how I asked and super glossy I come from l.a. to just get there service

Been going there for years. Like the way my nails are done

The worst nail shop you can go to on behalf of the owner whose money hungry and only remember whose in her presence. If you call her and tell her that you're on your way she will become forgetful of the conversation if the shop is full. This is relevant on behalf of her being "in control" up there. Although her husband do some great nails, she's effing it up for employees. Save your TIME & MONEY on a shop that value their FAITHFUL & POTENTIAL customers ! instead of being so damn greedy and losing those customers. Happy Labor Day to all

This is my go to for Manis and eyebrows. Jackie is my favorite and she's very blunt but very nice. Lots of customers so on weekends there's always a wait but if you go during the week it isn't too bad.

Please save your coins and don't come here. He got annoyed with me when he did something that I didn't like .Or when he would use the drill sometimes it would hurt. I left there feeling that he did a decent job on my nails. Then I looked at them and realized that two were crooked on my left hand and 3 on my right. I had to get another nail tech to REDO what the guy at Jackie's nail salon did. THEN he had the nerve to put my nails on extremely thin!!! Every time I accidentally scrapped up against something or opened a DOOR, I freaked and thought my nails were gonna break. Please DON'T COME here. I'd give this place ZERO stars if I could. Don't even pull up in the parking lot. Just drive past and keep moving.