Quick Facts About Cathy's Nail & Spa
Cathy's Nail & Spa place has received a mix of positive and negative comments, highlighting both their strengths and weaknesses. In order to provide a thorough analysis, let's break down the comments and discuss their implications for the business:
Strengths:
1. Wide variety of color and nail options: The positive comment about the many color and nail options suggests that Cathy's Nail & Spa offers a diverse range of choices for customers. This is a strength as it allows customers to personalize their manicures according to their preferences.
2. Evenly done nails: The comment about the nails being evenly done indicates that the technicians at Cathy's Nail & Spa have good attention to detail and take care in ensuring a high-quality finish. This attention to detail can contribute to customer satisfaction and loyalty.
3. Quick service: One customer mentioned that Cathy's Nail & Spa completes the service quickly and according to their preferences. This demonstrates efficiency, which can be a strength as it allows the business to accommodate more customers and potentially increase revenue.
4. Competitive prices: Another positive comment was about the great prices at Cathy's Nail & Spa. Competitive pricing can attract budget-conscious customers and potentially differentiate the business from competitors.
5. Friendly staff: Both positive comments mention the friendly staff at Cathy's Nail & Spa. Friendly staff contribute to a positive and welcoming atmosphere, making customers feel comfortable and more likely to return.
6. Personalized customer service: One comment highlighted that the staff at Cathy's Nail & Spa remember and ask about the wellbeing of a regular customer's daughter. This level of personalized customer service can help build strong relationships and customer loyalty.
Weaknesses:
1. Decreased quality: One customer mentioned that the quality of the nails has deteriorated over time, with nails popping off easily and short-lasting results. This suggests potential issues with the quality of products used or the skills of the technicians, which can negatively impact customer satisfaction and the business's reputation.
2. Change in management: A comment mentioned that the quality of service declined after Cathy's cousin took over the business. This suggests potential issues with the new management's ability to maintain the same standards and customer satisfaction as before. It also indicates potential issues with professionalism and customer service, as the comment mentioned rude behavior.
3. Inconsistent service: Two negative comments describe instances in which customers were dissatisfied with the service received. One customer mentioned walking out without receiving a refund and the other complained of a poor manicure experience. Inconsistent service can discourage repeat business and negatively impact the business's reputation if customers share their negative experiences with others.
4. Price discrepancies: One negative comment mentioned being overcharged for services. If customers feel that they are being charged improperly, it can lead to frustration and a sense of unfairness, potentially driving them away from the business.
5. Negative atmosphere: One comment mentioned that the downtown location brings in some undesirable customers, contributing to a negative atmosphere. While this may not be a direct weakness of Cathy's Nail & Spa, it is important for the business to address any issues related to security and maintain a pleasant atmosphere for all customers.
In conclusion, Cathy's Nail & Spa place has several strengths, including a wide variety of options, even application, quick service, competitive prices, friendly staff, and personalized customer service. However, there are also weaknesses to address, such as a decline in quality, change in management impacting service, inconsistent service experiences, price discrepancies, and potential negative atmosphere. The business should take these strengths and weaknesses into account to improve their services and customer experiences.
Best TL Reviews
So many color/nail options, and my nails were very evenly done and the exact shape I wanted. I asked for a bat decoration on my ring fingers, but she said she couldn’t do that so I got a heart instead. I’d definitely say it was worth the price.
Prices are great, staff is really friendly and carry out the service flawlessly. I've been getting my nails done for awhile now, and this shop does them the quickest and closest to what I ask for. I only go here now.
Amazing salon!! Keeps my nails looking great and a very relaxing experience. The family is very personable and work hard to keep every customer happy. I recommend them to all my friends ???????? Thank you Cathy"s Nail & Spa
They are not as good as they use to be. The nails pop off so easy and barley last 10 days. I’m very disappointed
I have been going here for year to get my eyebrows waxed but once Cathy moved and her cousin took over it has been horrible! She is rude, mean and very unprofessional! I understand that I don’t get the most expensive thing but there are time when I would get a manicure and pedicure for me and my boyfriend. Wish it was ran better!
I have been visiting Cathy's Nails on a regular basis for many years. They are always friendly and very attentive. They always remember me and take special care to make sure I am pampered. My daughter enjoys going there as well and if I come in without her, they always ask where she is.
I enjoy the location as it is across from the mall and close enough to my office so that I can stop in on my lunch hour or after work for a quick wax or manicure. They will always get my business and if I do have to go somewhere else due to convenience or whatever the reason, I always go back to Cathy's.
The downtown location brings in some riff-raff off the street, but Lawton in general has this problem..I so hate seeing negative reviews on this little establishment. They are great people and the atmosphere is always pleasant.
Ummmmmm never going here again. They can't do nails. I asked for a refund and she walked out my face. Disrespectful employees. One of the ladies said to come back the next day so i could get them fixed. I came back. Waited.. and the guy there gave me my money back and told me to take my business somewhere else. Never fixed my nails they look terrible and im pissed.
So i went to this nail salon for the first time and heard such great things about it and I wanted Dip which a lot of nail places in Lawton don’t have yet. While I was there I got the Dip and a Manicure. The Manicure was the worst one I’ve ever had. She put my hands in a cold bowl of water that she got from the pedicure tub took them out quickly and did an awful job at trimming my cuticles. That’s all she did for $12. She then did not give me the shape that I asked for, for my nails. Also when she was filing my nails she nicked me on two of my fingers and they both bled a little bit. I got nail extension along with the Dip. They told me it was going to be $38 and when I checked my card I was charged $45 and I tipped the girl $5 so in total I wasted $50 and was not impressed with what I got for the money I spent. Only reason I gave it 2 stars is that my nails didn’t look awful.
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Cathy's Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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