Quick Facts About Lily Nail & Beauty
Strengths:
1. Talented and skilled nail technicians: Many comments highlight the expertise of the nail technicians at Lily Nail & Beauty, mentioning that they did a great job and their nails looked flawless. This indicates that the salon has skilled technicians who are trained in various nail services.
2. Reasonable pricing: One comment mentioned that the prices at Lily Nail & Beauty were reasonable. This can be a strength for the salon as it makes their services more accessible and affordable for customers.
3. Clean and hygienic environment: A review specifically mentioned that Lily Nail & Beauty is super clean. This is an important factor for customers when choosing a nail salon, as cleanliness and hygiene play a significant role in the overall experience and satisfaction.
4. Accommodating and friendly staff: Multiple comments mentioned that the staff at Lily Nail & Beauty were accommodating and nice. This indicates that the salon has a customer-oriented approach and values good customer service.
5. Ability to schedule appointments: One comment mentioned that Lily is always accommodating to their schedule, even at the last minute. This indicates that the salon has the ability to schedule appointments, making it convenient for customers to plan their visits.
Weaknesses:
1. Uneasy feeling and lack of customer service: One comment mentioned that they felt an uneasy feeling upon entering the salon and experienced a lack of customer service. This can be a weakness for Lily Nail & Beauty, as customer service is an important aspect of any business and can greatly impact customer satisfaction.
2. Overcharging customers: Another comment mentioned that the salon overcharged them for the nail services. Overcharging customers can create a negative experience and lead to dissatisfaction.
3. Possible issues with pricing consistency: One comment mentioned that the pricing for the services they received was higher than expected. This raises concerns about pricing consistency and the transparency of pricing at Lily Nail & Beauty.
4. Busy and potentially long wait times: One comment mentioned that the salon can get busy and sometimes the wait times can be long. While a busy salon can be an indicator of popularity, it can also lead to longer wait times and potential inconvenience for customers.
Overall, Lily Nail & Beauty has strong points such as talented nail technicians, reasonable pricing, a clean environment, and accommodating staff. However, there are weaknesses related to the uneasy feeling, lack of customer service, potential overcharging, pricing consistency, and potentially long wait times. These weaknesses should be addressed to enhance the overall customer experience and maintain customer satisfaction.
Best TL Reviews
i like to try different nail salons just to get a feel for which one i like the best. today, was Lilly's nail and beauty. immediately i felt an uneasy feeling, and shortly later that was followed by a lack of customer service, how she talked to us how she made me feel. my 2 girls and i were getting acrylics and i decided i would let them get theirs and i would get mine done elsewhere, i told her i wasnt getting acrylics and just the gel nail polish after she took my old nails off with the acetone. the nails were all standard nails for them, with one of my girls getting a cow print on 1 finger each hand. i get my nails done regularly and know what to expect in pricing. it should have been 35 for each girl, and 15 to 20 for me. she over charged 20 bucks for each girl ($55 each) and 30 for mine, which is almost the price of just getting acrylics. If she would have charged what it was suppose to be around, i would have simply paid, tipped and just gone some where else keeping my feelings to myself, but this felt more vindictive which is why i felt the need to share my experience, when i was talking to a friend she thought maybe it could have been because we are an inter-racial family, but i dont know. the pics are of our nails, should have been under $100.
Best nail experience I’ve ever had! Lily is amazing! She is so talented, has great attention to detail, and is a joy to talk to! This is my new salon. No other can even compare!
I needed a new salon since we moved from Lexington. I gave them a try and Kim did an excellent job on my nails. I absolutely love them and will definitely be going back.
Lily did a great job with my nails. It's been a minute since I got my nails done. The price was very reasonable.
My favorite nail salon, I always get sns nails.. They stay shiney and last longer! Kathy there does my nails and they're perfect every time. They're so nice and remember almost every client.. Especially if you've came in more than once. They're very helpful when you need help deciding what colors would match, etc. Defiantly recommend. And most importantly... They're super clean. All the employees are so nice! Sometimes they do get a bit busy but to me, that's a good sign bc they're clientele is high! They only have a few people employed there. But the wait is worth it if there's any. And they try their best to get you an appointment as soon as they can! I've been going to them about 2-3 years now and absolutely love them and their work!
I love this place. Lily is always accommodating to my schedule even at the last minute. They do a wonderful job - pedi and mani! I don’t go any where else in Winchester. Very friendly staff.
I absolutely loved this experience. They were very nice and made sure my nails looked flawless. My nail beds were weak due to another set. They were very careful with the drill and all the other tools so I wouldn’t hurt. I tend to have anxiety in other places but I felt extremely calm and welcomed here.
Lily Nails is the best place that I have been to get my nails done. They are always very accommodating and really nice. They are very busy, so I try to make and appointment. Since I started coming here, I haven’t been anywhere else to get my nails done.
Place Pictures
Lily Nail & Beauty Info
Amenities
From the business
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Identifies as women-owned
Health & safety
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Mask required
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Staff wear masks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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