Quick Facts About Central Nails
Central Nails is a nail salon that has received both positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the salon, we will examine the comments provided.
Starting with the strengths, one recurring theme is the exceptional customer service. Multiple customers mention being greeted with a smile and offered beverages upon entering the salon. This demonstrates that Central Nails prioritizes creating a welcoming and comfortable atmosphere for their clients. Additionally, the short wait times mentioned by a customer indicate that the salon is efficient and values their customers' time.
Another strength highlighted by several comments is the skills and expertise of specific nail technicians. Lacy, in particular, is praised for her nail services and trusted by one customer for almost 20 years. This implies that the salon has a team of experienced professionals who excel in their craft. Furthermore, the positive experiences with nail technician My showcase the salon's ability to provide personalized and gentle service.
Moreover, the salon receives praise for the quality of their services. Customers express satisfaction with the outcome of their manicures and pedicures, with one customer proclaiming it as their "new forever home." The Luxury CBD pedicure and overlay full set on the natural nail are specifically highlighted as highly recommended services. This suggests that Central Nails offers a range of specialized and high-quality treatments to meet the needs and preferences of their customers.
Additionally, the loyalty of some customers speaks to the salon's ability to establish long-term relationships with their clients. One individual mentions going to Central Nails since childhood and having no intention of trying any other salon. This loyalty indicates that Central Nails has successfully built a trustworthy reputation among its clientele.
Moving on to the weaknesses, one common issue mentioned by dissatisfied customers is the pricing. One customer was surprised to pay $50 for a polish change and design, feeling that it was too expensive for the quality of the job done. Another customer mentions feeling overcharged and dissatisfied with the value received. These comments suggest that Central Nails may need to reevaluate their pricing strategy and ensure that it aligns with the quality of their services.
Another weakness highlighted by a customer is the inconsistency in service quality. The pedicure was subpar, with their heels not adequately addressed. Additionally, the customer was asked to leave the chair they were seated in to accommodate other customers, which resulted in an inconvenient and uncomfortable experience. This demonstrates a lack of attention to customer satisfaction and may indicate a need for improved communication and organization within the salon.
Furthermore, one customer expressed dissatisfaction with the outcome of their nail service. The nail technician did not fulfill the customer's request for a color change and failed to address concerns about the length and shape of their nails. Moreover, the customer felt ignored and neglected by the technician. This incident indicates a lack of attention to detail and customer preferences, which is a weakness that should be addressed by the salon.
Despite these weaknesses, Central Nails also received positive feedback from customers who had a great experience with their nail technician. This suggests that the salon may have inconsistencies in service quality, with certain technicians excelling while others may fall short. Central Nails would benefit from implementing measures to ensure consistent quality across all services and technicians.
In conclusion, Central Nails has strengths in terms of customer service, skilled technicians, quality services, and establishing loyal clientele. However, weaknesses such as pricing discrepancies, inconsistencies in service quality, and failure to meet customer expectations were identified. By addressing these weaknesses and building upon their strengths, Central Nails can enhance their overall customer experience and reputation.
Best TL Reviews
Central Nails is amazing. Customer service top notch. From the moment you walk to through the door you’re greeted with a smile and offered beverages. The wait time isn’t long at all. I travel 90 minutes to get my nails done here. I love this place.
A Place a would never recommend to get you're nails done. Went in to get a polish change and a design ended up Paying $50 just for that. And they didn't even do a good job.
Lacy has been doing mu nails for almost 20 years. I don't trust anyone else with my nails besides her. Mai and the other girls are great too. Always does a great job.
Wow! Wow! Wow! Is all I can say! It has been years since I’ve been to the nail salon so I have been nervous to find a new forever home. I have lived close by and it took me 2 years too long to stop by!! This is the most amazing experience I’ve had at the nail salon in FOREVER! I got the Luxury CBD pedi, HIGHLY recommended! Also got a manicure with an overlay full set on the natural nail. I’m definitely coming back! Ask for My, she is AMAZING & very gently. She treated me so well from the moment I walked in!
????Ive been going to this place since i was a little Girl age 6 and i am now 23 i have not been to another place to get my nails and feet done I will always trust central nails to get
The job done they’ve always did an amazing job five stars ⭐️⭐️⭐️⭐️⭐️
Pedicure wasn’t very good, I asked the technician to go over my heels, as they didn’t do a very good job. My heels were still rough, I finished once I got home. I couldn’t ask a third time. I was there with a friend and the made me leave the chair I was in for the no one waiting. I had asked to stay and they said no. So I sat in a chair in the middle of the salon. No one ever came to the now empty pedicure chair. It was annoying.
I went in for a new nail and a color change. I didn't get the color that I picked out. And my nail that was ment to be fixed is way to short. When I told her this she just ignored me. She didn't buff my nails she didn't file it she didn't make sure that it was the same shape as the rest of my nails I have one rounded nail now and then the rest square.
I don't get my nails done often so I was a little nervous but my nail tech was great and she did an amazing job! I will definitely go back here!
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Central Nails Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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Location
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12. Washoe Park