Cherry Beauty Supply

+1 248-545-4900

13421 W 10 Mile Rd, Oak Park, MI 48237 United States of America

Open Today: -

Quick Facts About Cherry Beauty Supply

Cherry Beauty Supply has both strengths and weaknesses based on the comments provided. Let's explore each aspect in detail.

Strengths:

1. Wide Variety of Products: Cherry Beauty Supply offers a vast selection of beauty products, including wigs, beauty products for ethnic hair, nail polish, and more. Customers appreciate the wide range of choices available, especially when it comes to nail polish colors.

2. Large Floor Space: The store is praised for its spaciousness, allowing customers to comfortably browse and explore the products without feeling cramped or overwhelmed. This provides a pleasant shopping experience.

3. Competitive Prices: Customers mention that the store offers inexpensive products, including affordable nail polish. This makes the beauty supply store attractive to budget-conscious shoppers, as they can find quality products without breaking the bank.

4. Great Deals: Some customers noted that Cherry Beauty Supply offers amazing deals on beauty products. This emphasizes the store's ability to provide customers with cost-effective options, making it a shopping destination for finding affordable beauty products.

Weaknesses:

1. Customer Service: Several comments highlight the lack of helpful and friendly customer service at Cherry Beauty Supply. The staff seems to have varying attitudes towards customers, with instances of rudeness, discouragement, and negative comments. This creates a negative shopping experience and can deter customers from returning.

2. Inability to Try On Wigs: Some customers express frustration over the store's policy of not allowing customers to try on wigs. This limitation makes it difficult for people to determine if a wig suits them or meets their expectations. Being able to see how a wig looks is essential when making a purchase, and the inability to do so can lead to customer dissatisfaction.

3. Limited Mirror Access and Broken Chairs: Customers complain about the lack of mirrors available in the store, making it challenging to see how beauty products, especially wigs, look on them. Additionally, broken chairs prevent customers from sitting and trying out the products, further hindering their ability to make informed decisions before purchasing.

4. No Returns or Refunds: The absence of a return or refund policy on purchased merchandise is mentioned as a weakness of Cherry Beauty Supply. Customers feel wary about buying expensive items, such as wigs, without the option to return or exchange them if they are not satisfied. This lack of flexibility can discourage potential customers from making purchases.

5. Strict 'Try Before You Buy' Guidelines: While some customers appreciate Cherry Beauty Supply's policy of not allowing customers to try on wigs, others find it restrictive. This policy might be understandable for hygiene purposes, but it can be a source of disappointment for customers who prefer to try on products before purchasing them.

6. Incidents of Followed Customers: One commenter states that they felt followed while shopping in the store. This is a serious concern as it can make customers feel uncomfortable, potentially deterring them from returning to the store in the future.

In conclusion, Cherry Beauty Supply has various strengths such as a wide variety of products, competitive prices, great deals, and a large floor space. However, the customer service, inability to try on wigs, limited mirror access, broken chairs, lack of return or refund policy, strict 'try before you buy' guidelines, and incidents of following customers are weaknesses that need to be addressed to enhance the overall shopping experience and customer satisfaction at Cherry Beauty Supply.

Best TL Reviews

I went in there the other day with my boyfriend looking for a new wig. There was an Asian lady and I asked could I try on the wigs, she said yes so I thought sweet I’m looking for something specific. After walking around for a while, there was a black lady working that came out and she was saying to the Asian lady “ you’re not supposed to try on the wigs” she was rude. Before I even found the way she insulted me by saying what are you looking for something for Halloween, I wear wigs all the time. I finally found a wig, not happy I couldn’t try it on, but instead of asking me, if I want anything else, she had a guy take it up to the front. I saw another wig that I thought I might like instead she was like no I don’t like that one she was not helpful she was instead discouraging. My boyfriend and I looked around for a little bit more and then we went back to look at the human hair wigs, which I already know are more expensive than synthetic she said you might change your mind when you see the prices and then proceeded to say you might as well go online on Amazon you can get them a lot cheaper. I heard her saying negative comments when these other ladies were looking for wigs, not good customer service.

I was charged with 15 items. I got home and only counted 14. The missing item cost $26. Fine, I called and asked was something not put in the bag and left at the counter. Long story short, they checked the cameras and reviewed the receipt with me....ok what is missing because I dont have it and I checked my car. I just think $26 is a lot of money to just give away to a store that I spent over $200 in already.

Too much its overwhelming! I took a long time to select 4 wigs (I'm picky) the Korean lady was helpful and took stuff to register for me to continue shopping. The black illiterate sounding chick put all my selections up then couldn't go back and find what I had previously selected. She wasn't helpful or apologetic. I won't be back

I have been to numerous I mean numerous Beauty Supplies the prices they are selling their wigs for is absolutely ridiculous

Customer friendly service is terribly lacking. You can’t try on wigs nor find a mirror to see how it looks on you. Chairs are “broken” so there is no sitting to look in the one mirror. There is no return or refund on merchandise purchased. Who buys a wig without trying it on? I won’t shop ever again here.

Followed in the store. Do not let you try on any wigs.

My wife loves this place. The have the best selection of wigs and a huge floor space of beauty products. I always find something new when I come. They are a bit strict with their guidelines on 'try before you buy', but all in all, this is a great place to shop and find some amazing deals on beauty products especially for ethnic hair.

I LOVE this beauty supply store. I go often. I like to purchase their nail polish. They have an incredible variety of colors. They're very inexpensive but are high quality.