Quick Facts About U & I Nails
U & I Nails Place is a nail salon that has received mixed feedback from customers. While some had positive experiences and were satisfied with the service, others had negative experiences and were dissatisfied with the quality of service and pricing. In this analysis, we will examine the strengths and weaknesses of U & I Nails Place based on the comments provided.
Starting with the strengths, one customer mentioned that their daughter was happy with the job done on her nails. This indicates that the salon has the capability to provide satisfactory nail services, at least for some customers. Another positive aspect mentioned by a different customer was that their granddaughter's nails were done nicely before the start of school. This suggests that the salon can cater to special occasions and provide satisfactory services.
Additionally, some customers specifically praised the skill and technique of individual nail technicians. One customer mentioned that the lady who did their nails had a gentle touch and completed the job in a timely manner, while another customer highlighted the meticulous work of a male nail technician. These positive comments indicate that there are skilled and talented nail technicians at U & I Nails Place who can provide quality service to customers.
Furthermore, a customer mentioned receiving a free cuticle oil as a gift, which demonstrates that the salon values customer satisfaction and goes the extra mile to provide a positive experience. This gesture of goodwill can contribute to customer loyalty and positive word-of-mouth.
However, there are also several weaknesses that can be identified from the comments provided. One recurring complaint was regarding the pricing of services. One customer mentioned being initially quoted $35 for a basic pedicure but was charged $40 at the end. Another customer was shocked that their 88-year-old mother was charged $65 for a standard manicure pedicure, which they deemed as excessive. These incidents suggest a lack of transparency and consistency in pricing, which can lead to customer dissatisfaction and a negative perception of the salon.
Another common complaint was regarding the quality of service and products. One customer had to ask multiple times for their nails to be cut shorter, and another customer mentioned that their nails were painted with gel polish forcefully instead of regular polish as requested. There were also comments about the water in the pedicure basins being cold and the technician rushing through the services. These complaints indicate a lack of attention to detail, poor customer service, and the use of cheap quality products, which can greatly impact the overall experience for customers.
In addition, several customers mentioned long wait times despite having made appointments. This suggests a lack of organization and efficiency in managing customer appointments, leading to frustration and inconvenience for customers.
In summary, U & I Nails Place has both strengths and weaknesses based on the comments provided. The salon has the capability to provide satisfactory nail services for some customers, as evidenced by positive feedback on the results of nail treatments and the talent of individual nail technicians. They also demonstrate a willingness to please customers by offering free gifts. However, there are clear weaknesses in terms of inconsistent pricing, poor quality of service and products, long wait times, and a lack of attention to customer needs. These weaknesses have the potential to negatively impact customer satisfaction and the reputation of U & I Nails Place.
Best TL Reviews
Took daughter to get her nails done. They did a great job on them and my daughter was happy with them. Would definitely go back
I was new in town. Called them from the parking lot, asked the cost of a basic pedicure. I was told $35. I go in for the pedicure. The water was cold, I had to ask her twice to clip my nails shorter, she barely scrubbed my feet and two nails she cut crooked. I never complained. When I get ready to pay, she says it's $40. I will never go to this place again. Worst pedicure ever. I came home and had to file my nails.
They did a nice job on my granddaughter's nails the day before High School starts. Same thing this year!
My nails are georgeous perfect for thanksgiving break. The lady that did my nails was so sweet and had such a sensitive touch and in a timely manner. Would definetley recommend and go again.
I had such an amazing and relaxing experience here. The man who did my nails was very meticulous about his work and my nails turned out gorgeous, not to mention I got a free cuticle oil as a gift. Definitely would recommend and I'll be returning for my next set!
Had to wait for a long time even though we had an appointment. Water in pedicure basins was barely lukewarm. Technician rushed through pedicures; not even a foot and leg massage with lotion. Won’t be returning.
The nail technician Kali charged my 88 year old mother 65.00 for a standard manicure pedicure. My Mother has this done every month. That was way too much money. What a rip off. We will not be back.
Asked them to put regular polish on nails and forcefully painted them gel. Cheap quality products and bad service.
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U & I Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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Location
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15. Diamond inn