Express Nails & Spa

+1 508-222-0230

61 Park St, Attleboro, MA 02703 United States of America

Open Today: Closed

Quick Facts About Express Nails & Spa

Express Nails & Spa is a nail salon that has received mixed reviews. While some customers praise the friendly and down-to-earth staff, efficient service, and the skills of specific nail technicians, others have had negative experiences with rude staff, poor quality service, and inflated prices. In order to provide a comprehensive assessment of the strengths and weaknesses of Express Nails & Spa, we will analyze the comments provided.

Starting with the strengths, it is clear that some customers highly value the friendly and welcoming atmosphere created by the staff at Express Nails & Spa. The fact that the staff is described as nice, down to earth, polite, welcoming, and engaging helps create a positive experience for customers. This type of atmosphere can make clients feel comfortable and willing to return to the salon. In addition, the salon is described as clean, which is an important aspect for many customers when choosing a nail salon. The positive experiences also mention the skills and professionalism of specific nail technicians, such as Sophia and the gentleman who does pedicures. Their abilities to provide quality service and make customers feel pampered and well taken care of are strengths of the salon.

However, there are several weaknesses that have been pointed out by customers. One of the major issues is the inconsistency in pricing and billing. Some customers mention being charged more than they expected or being billed for services they did not receive. This lack of transparency can lead to customer dissatisfaction and frustration. Another weakness highlighted by customers is the poor quality of service experienced with certain nail technicians. Some customers reported rude and unprofessional behavior, rushed service, and unsatisfactory results. This inconsistency in service quality can be a major drawback for a salon as it may lead to negative word-of-mouth and discourage potential customers from visiting.

Additionally, there are complaints about the duration of services provided at Express Nails & Spa. Some customers mention that their manicures took longer than expected and the polish took a long time to dry, resulting in smudged and messy nails. Long waiting times and delayed service can be a major inconvenience for customers, especially if they have tight schedules or other commitments. These issues reflect poorly on the salon's organizational efficiency and can impact customer satisfaction.

Lastly, the high prices charged by Express Nails & Spa have been a concern for some customers. The inflated pricing mentioned in the comments raises questions about the salon's transparency and fair pricing practices. Charging higher prices without clear justification can lead to dissatisfaction among customers, especially if they feel they did not receive value for the money they spent.

In conclusion, Express Nails & Spa has both strengths and weaknesses. The friendly and down-to-earth staff, efficiency, and the positive experiences with specific nail technicians are strengths of the salon. However, there are weaknesses in terms of inconsistent pricing, poor quality service from certain nail technicians, long wait times, and high prices. Addressing these weaknesses and improving the consistency and transparency of their services would help enhance the overall customer experience at Express Nails & Spa.

Best TL Reviews

The ladies here are so nice and down to earth. Took my daughter to have a full set removed. They were fast and efficient. Definitely will go back

great place but make sure you tell them what you want and be crystal clear about it. I wanted the $50 treatment and got a $70 bill!!!

but it was definitely great care!!

I paid online for myself and my daughter to have the mani-pedi with acrylics. My daughter opted out of having her feet done yet I was still charged $145, not including the design my daughter received which was another $10, plus I had 2 clear nails placed on my ring fingers which was $20 and I tipped a total of $15, $5 to each nail tech and $5 to the woman who completed my pedi.

$190 and the experience wasn't great!! My daughter worked with whom I assume was the owner, which she did say was very nice. I on the other hand worked with a man in the 2nd row towards the left when walking into the building. He was rude, extremely rude. Basically caused me pain, shewed my hand way each time he finished, only did 1 coat of polish and I lost a nail within 6 days.

Im not one to complain, although this is a warranted situation. I did return to have my nail fixed which was done by a young man at the 1st table to the right.

He was nice, often engaged in discussion re: various things, asked my opinion before moving on, took his time with me and most of all he WAS a d***. Trust me, you'll know who he is the second you walk in.

I love this place the lady who does my nails is Sophia and she is amazing always very polite and welcoming to me and my daughter who is 6 always says hi to her and happy to see us..

I've never been one to really treat myself to anything aside from the occasional mani pedi with a friend. I wanted to snap out of my winter funk and saw a review saying this salon is a hidden gem and let me tell you they're 100% right. Everyone that works there is kind and courteous, very clean laid back atmosphere. I'm happy I found a place I'm comfortable going to they do ask amazing job❤️ see you guys again soon ????

I was hoping for a new 'go to' closer place. My first visit went 'OK'... had a regular manicure by Sophia. There were two younger gals there 'observing'. Next visit, made an appointment with Sophia who put dip powder nails on with no tips. I'd only had it done once before and they lasted a little over 3 weeks! This time, within a week 3 nails were falling apart... by two weeks most of them were cracking apart. I ran in to just get them OFF with a regular manicure. Only one person in there, VERY young - she had no explanation and offered NO recompense. When she did my manicure she finished quickly, did not 'square' my nails like I'd asked, seemed distracted having had to turn away 3 customers saying 'you come back later?'.. When she was 'done' I let her know my nails were not 'finished'.. either with the polishing stick, oils on the cuticles..etc. She said she'd never heard of the polishing stick and sent me on my way. I found the perfect place in Mansfield, I'll drive there from now on; I've never given a $15 tip before but the place in Mansfield is WORTH IT. AND you don't get called 'HONEY' all the time. EXPRESS NAILS is NOT a professional place.

The lovely gentleman who gives pedicures is absolutely amazing. He makes me feel like a queen. I'm also very ticklish but he's able to scrub my feet without me even flinching. All the girls who do manicures are fantastic as well! It's the best little jem in the city!

I got regular nail polish and for some reason it took them 1.5 hrs to dry.. and mins after leaving they all got smudged and messy! There’s something wrong with their drying table or nail polish or the drying spray! A regular manicure and pedicure took 4 hrs and the result is very messy ! Never going back to them!