Quick Facts About Vivian Nails Spa
Vivian Nails Spa has received a mix of positive and negative comments from customers. In order to analyze their strengths and weaknesses, let's break down the comments.
Starting with the strengths, one customer mentioned that Simon did a great job with their fill and was very nice. This indicates that the staff at Vivian Nails Spa have the skills and customer service necessary to provide a satisfactory experience. Additionally, another customer mentioned that their nail technician always does a good job and works well with their nails. This positive feedback shows that the salon has competent and skilled technicians who can cater to various needs.
Furthermore, a customer expressed their love for the place, stating that they had a wonderful experience and were happy with their nails. This indicates that the salon has the ability to create beautiful nails and provide a pleasant overall experience for customers. Another customer mentioned that Vivian and her husband made them feel like family, creating a friendly and welcoming atmosphere. This shows that the salon has a strong customer service approach, making customers feel valued and appreciated.
Moving on to the weaknesses, several customers mentioned issues with rushed services and unprofessional nail application. One customer had their nails rushed through by Vivian, resulting in sticky nails that had to be cured later at home. They also mentioned that the nail polish chipped and the matte finish peeled within a day. This indicates that the salon may have staff members who do not take their time and rush through services, resulting in poor quality.
Additionally, another customer mentioned that the French manicure they received was poorly done, suggesting a lack of attention to detail and skill in nail application. The same customer also mentioned that they experienced rude behavior from the owner, who charged them for a service that was supposed to be free and treated them and their daughter poorly. This highlights a serious issue with customer service and professionalism within the salon.
Another customer commented on the cleanliness of the salon, stating that there was a need for major cleaning as they observed open food and large chunks of food on the furniture. They also mentioned sitting on a filthy chair with a stained towel, further indicating a lack of cleanliness and hygiene standards. This raises concerns about the overall cleanliness and sanitation practices within the salon.
Furthermore, a customer had a negative experience with their eyebrow service, mentioning that the technician was rough and heavy-handed during the procedure. They also stated that the technician rushed through the service and did not properly remove the unwanted hair. This highlights a lack of attention to detail and professionalism in the salon's eyebrow services.
In conclusion, Vivian Nails Spa has several strengths such as friendly staff, skilled technicians, and the ability to create beautiful nails. However, they also have some significant weaknesses including rushed services, unprofessional nail application, poor customer service, cleanliness issues, and a lack of attention to detail in eyebrow services. These weaknesses must be addressed in order for the salon to improve and provide a better overall experience for their customers.
Best TL Reviews
I went here for a fill, Simon did my fill and everything looked great, he was very nice. Then he asked Vivian to do my nail design with the foil i requested because he thought she would do it better… she rushed through painting my nails, didn’t even let the gel cure fully. I paid for the service and even tipped $15 since they both did my nails. I got home and realized my nails were still sticky and luckily i have my own UV light i was able to cure them myself. Then I had to come back 2 days later because the nail polish was chipping and the matte finish was peeling. Vivian said she would “fix” them and by that she meant put another coat of paint and a standard top coat on top of the peeling matte coat. She again rushed through painting them, the under side look messy and not professional at all. My nails all look lumpy and uneven, not at all a clean finish. Now, just one day later i have messy rushed through nails that are partly shiny and peeling to show the previous matte top coat. Absolutely will not go back. I have never had such awful service and disgusting nails. I will be sanding the finish off repainting myself until i need a fill and then will be going anywhere but here.
*** response to owner- you should have just filed everything and repainted and did the design over again. Instead you did it the fast way and there are still issues with the finish peeling.
Omg I love this place! First time being here and I am so glad I did. I've never been more happy with my nails and even my overall experience! We will definitely going to be coming back monthly! Thank you guys for being so wonderful to me and my daughter ❤
Got us in last minute when a neighboring salon didn't honor our appointment. Did a great job. Only issue is there needs to be some major cleaning done.
I love this nail spa they always get me in and out and they make me feel like family.Vivian and her husband are so funny and her husband Simon can sing so good he sang a song for me on my birthday and for both moms when I took them. If you want to be treated like a Queen this is the place to go.
My nail Tech is always good, she works well w/my nails w/the kind of work I do.
When I walked in for my appointment the owner told me she wouldn’t charge me to take off dip but then charged me at the end. She was extremely rude to my daughter and myself. We simply asked for an extra layer of polish and told us not to tell her how to do her job. Our polish chipped and cracked and she did horrible on my French. She may of been having a bad day but the owner should not treat customers that way ever!
Will never return or recommend Vivian’s
The service here was so good. They genuinely cared about how my nails looked and didn’t just do them quick. The design was beautiful and made sure my nails were even. I will definitely come here again.
My first time coming to this establishment. I wouldn’t recommend it to anyone.
This place is filthy. They had open food just sitting out in the open. Crumbs (or should I say big chunks) of food all over the couch and seats.
I came just to get my eyebrows done. She had me sit in a chair that had a filthy white towel with stains all over it.
When she did my eyebrows, she was pounding so hard on my eyebrow bone like it was a drum or she was making dough. She was unnecessarily and purposely heavy handed.
She was immediately done and I could just tell she didn’t do a good job on eyebrows, on how she rushed and barely did anything. I looked in mirror and told her that she didn’t even take anything off and asked politely if she could remove more. She was upset but attempted to remove more. She told me to look again, and I did and she still didn’t do nothing. She told me, “I not do no more. Hurry up, go, I got other ting do. Ten dolla.”
Rude, dirty and unprofessional. My eyebrows weren’t even done correctly. You’re welcome for my $10 and business, but I won’t be returning.
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Vivian Nails Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Wi-Fi
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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