Best Burger

+1 334-348-9700

7582 Co Rd 1, Daleville, AL 36322 United States of America

Open Today: -

Quick Facts About Best Burger

Strengths:

1. Customization: One commenter praised the ability to ask for extra pickles and receive them, indicating that the restaurant listens to customer requests and values their preferences.

2. Price: Another customer mentioned that the price of the burgers and fries combo was reasonable. This suggests that the restaurant offers affordable options for customers.

3. Local business support: One reviewer highlighted the importance of supporting local businesses, implying that the restaurant is valued within the community.

4. Positive experience: One customer described the burgers and fries as sensational, claiming that they would love to go back. This indicates that the food quality and taste are appreciated by some patrons.

Weaknesses:

1. Inconsistent quality: Multiple customers mentioned issues with the food, such as overcooked burgers, burnt fries, and double-dropped fries. This suggests a lack of consistency in the preparation and quality control of the food, leading to dissatisfying experiences for customers.

2. Poor customer service: One reviewer complained about rude staff and mentioned an incident where the drive-thru window was slammed in someone's face by the manager. This indicates a lack of professionalism and disrespectful treatment of customers, which can greatly impact the overall dining experience and deter potential patrons.

3. Communication issues: One commenter criticized the confusing miscommunication at the establishment, with conflicting signs and no staff present. This demonstrates a lack of organization and effective communication within the restaurant, leading to customer confusion and potential frustrations.

4. Defensive response: In response to negative feedback, the owner (presumably Mike) was described as defensive and resorting to name-calling. This defensive behavior can turn off customers and create a negative image of the restaurant's management.

Conclusion:

Based on the comments provided, the strengths of Best Burger place include its customization options, reasonable pricing, and support from the local community. However, the weaknesses involve inconsistent food quality, poor customer service, communication issues, and a defensive response to criticism. Addressing these weaknesses and focusing on improving the overall dining experience, food quality, and customer service could greatly enhance the reputation and success of Best Burger place.

Best TL Reviews

The fries was a dumpster fire I know they had too see what they was serving but they didn’t care because it all about making a dollar don’t know if I would go back. Hello Mike I see that you get real defensive and can’t take criticism instead of getting so defensive and calling someone a socialist you should be asking what was wrong with the fries. I have visited your establishment several times and the last two times I have visited the food has not be good at all the time before this the burgers was over cooked just like the fries I got the other day. And you right I have a choice where I can go eat and you have choices also which I helped provide by serving this Nation for 20 plus years. So Mike if you use this same energy that you used to respond to my review and use it on your food service you would be good to go. And don’t worry I want be back because your true colors are out there for the world to see. Have a blessed life.

When I asked for extra- extra pickles... they Hooked me up! It is nice to now people listen to HOW you ask for a burger. I don't go often BUT good every time I go.

Awful service and rude staff, I will never eat here after how hateful they treated one of my friends. She had the drive through window slammed in her face by the manager for absolutely no reason. Do not waste a sent of your hard earned money in this sleazy establishment.

Edit: I've read your reply and the incident happened yesterday evening at your store as your are the ONLY best best burger in Daleville. So I appreciate your reply but I am not confused, trolling or lying.

I visited this location today ordered 2 1/2lb burger combos with drink and fries at the price of $25.50. Not a bad price. We got down the road and opened our bag with this massive amount of burnt French fries. These fries were obviously double dropped. I've always loved this place but no thankyou. I don't mind paying for quality but this was sooo disappointing. Check your bag before leaving.

Sign on door says open, light flashing says open, one window says closed, second window says open. And nobody is there. Must be closed. Who knows. No way to tell.

Nothing like confusing miscommunication. Get it together folks.

Yep. Sometimes you just gotta' have one. Small Shack. Love the burgers with onion and with French Fries. Dang, my mouth is watering now. Don't pay attention to nothing but the line at the window. Sometimes you just have to drive away and wait another day. That long line says I'm right about this one.

Great local hamburger joint. Support local businesses!

The place is sensational best burgers and fries you'll find anywhere I'd love to go back tomorrow