Quick Facts About Lux Nail Spa
Lux Nail Spa has both strengths and weaknesses based on the comments provided. Starting with the strengths, many customers appreciate the friendly and welcoming atmosphere of the spa. They mention that the staff is nice both on the phone and in person, making them feel comfortable and valued as customers. The cleanliness of the place is also praised, with customers noting that everything was clean and well-maintained, which is essential in a nail spa. Additionally, the wide selection of polishes and gels is seen as a positive aspect, giving customers a variety of options to choose from for their services. The availability of an ATM for tipping, even though tipping cannot be done on the card, is seen as a convenient feature for customers.
The experience and expertise of the stylists at Lux Nail Spa is also mentioned as a strength. Customers note that the stylists are experienced and maintain high standards of cleanliness, which is important in ensuring a good service. The effort made by the spa to protect clients from COVID-19 is appreciated, indicating a commitment to ensuring the safety of customers. The presence of pedicure chairs with massage features is also seen as a positive, as it enhances the overall experience for customers.
However, there are also some weaknesses mentioned in the comments. One customer had a negative experience, noting that the technician who did their nails was inexperienced and fell short in providing a satisfactory service. This highlights a potential weakness in the training and skill level of some technicians at the spa. Another customer mentioned that the service they received was not up to par, and despite giving the technician a chance to fix it, they were still unsatisfied. This indicates inconsistencies in the quality of services provided at the spa.
There is also a comment about the price and durability of the services. One customer mentioned that they paid a significant amount for a gel refill and nail repair, but the nail polish started coming off after only five days. This suggests a weakness in the longevity and durability of the nail services provided. Comparing the price and quality with other places, the customer stated that they would not return to Lux Nail Spa.
Another weakness mentioned is the inconsistency in the service received. One customer mentioned that they have been to the spa multiple times and each time there was something lacking in the service. In one instance, the pedicure massage was non-existent, and in another, the nail technician was sloppy in their work. This inconsistency in service quality can be seen as a weakness in providing a consistently satisfactory experience for customers.
Overall, Lux Nail Spa has several strengths, such as a friendly atmosphere, cleanliness, experienced stylists, and a wide selection of polishes and gels. However, there are also weaknesses in terms of inconsistent service quality, potential training issues, and durability of the services provided. These weaknesses should be addressed in order to maintain and improve customer satisfaction at Lux Nail Spa.
Best TL Reviews
I absolutely loved my gel pedicure. They were really nice on the phone and really nice when I walked in. Everything was clean, and I’m so happy with the finished result. They have a ton of polishes on their back wall too. Even though they don’t let you tip on the card, they have an ATM. I’ll definitely be coming back here ????
I was here today for the second time (I came a LONG time ago) Annie did my nails today and WOW! They are stunning. Everyone was very friendly. The atmosphere was very relaxed. Definitely found my new spot!
All of the stylist are experienced. They maintain very clean standards. I've never seen them do airbrushing so I don't know if they do it. They have an excellent selection of polishes and gels. They were extremely careful to protect clients from each other and themselves from Covid, which is much appreciated. The pedicure chairs have massage features!
I didn't have a great experience here. I paid money for services that were not up to par. I tried to give the girl who did my nails a chance to fix it but she fell terribly short. I hate when the techs are inexperienced. She definitely needs more training but not on a paying customer. I won't be going back. I know others have given this place 5 stars but I can't agree.
Went here today from a friends referral. Made an appointment with Jane. She was amazing! The salon was clean and everyone was really friendly. And there is ample parking available in the lot. Jane's work was quick and great. She gave me a great design on my nails that I love! Made me next appointment with Jane! She is definitely my new nail technician!
My first and last time. The place and people are nice but the service soooo bad. They charged me for a gel refill and one nail repair $60 and after 5 days the nail polish started to come off . Comparing with other places. I do not come back anymore.
I have been coming here since about 2013! II absolutely love lux nails. Best place ever very clean very nice they do a great job. I see Simi. She does amazing work. I get compliments all the time on my nails
Pedicure was ok. Nail tech did a good job except she would put the nails and cuticle she cut off on top of my feet… weird. Also extremely sloppy job on the manicure as shown in the picture. Been here a few times and service was always lacking something (last time pedicure massage was non existent) but this was the last straw. Not coming back.
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Lux Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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