Reflections Salon Spa

+1 559-225-9289

2767 W Shaw Ave, Fresno, CA 93711 United States of America

Open Today: Closed

Quick Facts About Reflections Salon Spa

Strengths of Reflections Salon Spa:

1. Professional and skilled technicians: Multiple comments mention the professionalism and skill of the technicians, particularly Veronica, Alber, Jennifer, Darlene, Jaime, and Robert. They are praised for their expertise and ability to deliver the desired results to the customers.

2. Friendly and welcoming staff: The salon is commended for its friendly and welcoming atmosphere. Customers feel comfortable and enjoy their experience due to the friendly staff members.

3. Beautiful facility: Several comments mention the beauty of the salon itself. It is described as a beautiful place, indicating that the salon pays attention to creating a visually appealing environment for its customers.

4. Appointment reminders: Customers appreciate the fact that they receive reminders for their appointments. This shows that the salon values its customers' time and wants to ensure they do not miss their scheduled appointments.

Weaknesses of Reflections Salon Spa:

1. Poor customer service: One customer had a negative experience with inadequate customer service. Ms. Peaches burned the customer's hair and did not offer any remedy or return her phone call. This lack of response and assistance is seen as poor customer service.

2. Inadequate management: One comment mentions poor management at the salon. The customer had a bad experience with a stylist who did not follow instructions, damaged their hairline, confronted them inappropriately, and even cut their eyebrow. The owner of the salon did not take appropriate action to address the situation, indicating inadequate management.

3. Unprofessional behavior: The same comment highlights the unprofessional behavior of the stylist, Jamie, who made inappropriate comments and confronted the customer outside the salon. This behavior reflects poorly on both the stylist and the salon.

4. Quality control issues: The poor haircut experience mentioned by the customer also points to a lack of quality control at the salon. The stylist left the haircut unfinished and made mistakes such as a crooked neckline and incomplete trimming on the sides.

Overall, Reflections Salon Spa seems to have strengths in terms of skilled technicians, friendly staff, and a beautiful facility. However, there are significant weaknesses related to customer service, management, professionalism, and quality control that need to be addressed. These weaknesses can have a negative impact on the salon's reputation and customer satisfaction.

Best TL Reviews

I had an appointment with Veronica, nail technician. It was my first time at the salon and getting work by her. She was very nice and professional. My nails were done just how I'd envisioned them and they were very well made. This is the first time I will actually recommend a nail technician. She really did a great job. I'll be coming back for sure.

Been coming here for over 5 years, Love It! Always get reminders of appointments. It's the hair dressers that make ALL THE DIFFERENCE! If you're looking for amazing color mastery, ALBER and JENNIFER are the ones to ask for.

It was a great experience. Very beautiful place and friendly staff. I got a full set of nails with Veronica and she did an amazing job. Her work is perfect. Will definitely be coming back.

Darlene is awesome! I have gone to her several times and I am always very pleased with my hair. Last time I was there, she did a short A line and added some color. The A line was perfect. I received many many compliments on it. I will be going back tomorrow for a new color and a trim. I know it will be just as good!

I've have had my hair cut and highlighted by Jaime for three years , and she is just awesome. I have short, fine and thin hair, and she always amazes me when I see my hair style in the mirror. It's a fun and carefree, and a look that I love!

Robert was amazing and gave me a beautiful haircut. I'd actually gone years without cutting my hair and he really listened to what I wanted, and worked with expert precision. He was professional, kind, and definitely knew what he was doing. I am very happy with my new style and will be coming back for sure. Thank you!

Ms. Peaches burned my hair out. My hair was growing. It reached about 2 inches. When I left the salon I had a bald spot. There was no apology. She styled it so I wold notice the bald spot. I called her to see if she would offer a remedy, but she didn’t a BB seer, nor did she return my phone call. When I call for appoints she always return my call, but since she burned my hair out, she won’t return my call. Very poor customer service. I understand mistakes happen, but when a big mistake like this happen she should have at least offered to help repair my hair at no cost. I was vert disappointed. I will never go to Peaches again.

Poor management & salon as a whole - HIGHLY UNRECOMMENDED:

1) I called the receptionist to schedule an appointment with a really good stylist - ASKING SEVERAL TIMES TO MAKE SURE THAT WAS A GREAT STYLIST FOR MEN.

2) Jamie did not follow instructions at all. She was rough, did a half ass job on the side trimming, and left a crooked neckline. Then she totally damaged my natural hairline with a ridiculous/dramatic edging. At that point, I got out of the chair and told the receptionist I needed a new stylist.

3) Jamie then confronted me at the counter, telling me "This is what brothers get" when I am a white man and not black. Very inappropriate.

4) I went outside while waiting for a new stylist and Jamie confronted me outside AGAIN. Telling me I needed to pay her for the half-job she did (keep in mind hair cut was not finished at this point). Jamie asked me if I was on drugs because I was upset. Very inappropriate.

5) A new stylist did his best to fix this disaster of a hair cut, while Jamie went around talking to other stylists and making a scene. As if she was in the right.

6) Then I noticed that a small part of my eyebrow had been cut by Jamie. The new stylist also noticed that the trimming on the sides was not complete and the neckline was crooked.

7) I spoke with the owner, who had no intentions of firing this unprofessional stylist because "they're hard to find". So with that said, this salon is a joke and you should look at the other reviews. The owner makes poor judgement calls with who she hires and manages.

TAKE YOUR BUSINESS SOMEWHERE MORE PROFESSIONAL! THIS PLACE IS A JOKE AND NOW I HAVE THIS RIDICULOUS HAIR CUT AND EYEBROW TO LIVE WITH FOR A FEW WEEKS. ABSOLUTELY RIDICULOUS! READ THE REVIEWS ON OTHER SITES!