Quick Facts About TOP NAILS AND SPA
Strengths:
1. Talented lash and eyebrow artist: The comment mentions that the person could not find anyone else in the area who could do their lashes and eyebrows like Tammy. This indicates that TOP NAILS AND SPA has a skilled and talented artist who can provide high-quality lash and eyebrow services.
2. Friendly and efficient service: The comment states that the young girl who provided the fill and pedicure did a good job and took good care of the customer. This suggests that the salon has friendly and efficient staff members who provide good customer service.
3. Popular for eyebrow and lash services: The comment mentions that TOP NAILS AND SPA seems to be popular for its eyebrow and lash services. This indicates that the salon has a good reputation in this particular area, which can attract more customers.
4. Good pricing: The customer states that they paid $52 for a fill and pedicure and were happy with the services provided. This suggests that TOP NAILS AND SPA offers reasonable pricing for their services, which can be attractive to customers.
Weaknesses:
1. Poor customer service: Several comments mention rude and unprofessional behavior from the staff, including the front desk lady and the nail techs. These incidents indicate a lack of proper customer service training and can result in negative experiences for customers.
2. Inconsistent quality: One customer mentioned that their chrome nails started to chip and the gel polish came off within a week. This indicates a lack of attention to detail and inconsistent quality in the services provided by TOP NAILS AND SPA.
3. Lack of skill in nail art: One comment mentions that the salon cannot even do basic nail art. This indicates a limitation in the skills of the nail technicians at TOP NAILS AND SPA, which can be a drawback for customers looking for creative and unique nail designs.
4. Pricing discrepancy and poor response: One customer mentioned being overcharged and not receiving a satisfactory response from the salon when they called to address the issue. This indicates a lack of professionalism and a failure to resolve customer complaints effectively.
In conclusion, TOP NAILS AND SPA has strengths including a talented lash and eyebrow artist, friendly and efficient service, popularity for eyebrow and lash services, and good pricing. However, the salon also has weaknesses such as poor customer service, inconsistent quality, lack of skill in nail art, and a failure to effectively address customer complaints. These weaknesses can negatively impact the overall customer experience and reputation of the salon.
Best TL Reviews
I've been here twice and it will be my last. The 1st visit: the tech at the last table cut my finger with the drill and when I tried to pull away as a reflex, she held my had tighter and literally would not let my hand go! The next visit, I tried to request a different person and the guy had an attitude and did a sloppy job. They also can't even do basic nail art. These techs need to learn a little something called "customer service" or you will not have customers. Because they definitely lost my business.
This is not a nail salon for anyone to go the lady in the front chair is very unprofessional and rude. There is an older that walk you down for their. I paid for a cut down and refill and told them I didn't like it because it was to thick because the younger never filed it down correctly. And the lady in the front got and attitude because I asked for them to take it off so she change $10 more and wanted to change just to put polish back on. This nail salon will never get my service again
DO NOT GO HERE THEY ARE SCAMMERS. I got gel pedicure & white tip. I always paid $36 for this service but today I was rushing & the young guy charged me $41 it didn’t hit me until I reached home I called them & spoke to the owner the lady who sit in the front I explain to her I always paid $36 she said was rude & said she's not going to argue with me. The guy stole $6 from me. It’s the principle of things.
I moved to Michigan about 3 years ago and I haven’t been been able to find anyone to do my lashes and eyebrows like Tammy. She is the best! Tammy I will be back down next month in November. See you soon!
I treated my friend to her nails done for her birthday as I needed mine. I decided to try something new and get the chrome With the gel nail polish overlay on my real nails. The owner asked why I had not been brought there before and my friend told her it was her first time being able to. I tipped well for both of our nail techs and paid Close to $150 for the two of us, not including the tip. The next day the chrome started to chip on more than one nail. Within the next two days the chrome started to come off all of my nails. The black polish under became very visible. By day five the gel polish started to come off, which is a sign of it being toooo thin. I only get gel nail polish on my nails for the last two years and I have never had my nail chip within the same week. The nail overly was done way too thin and was not able to protect my nails as is the purpose of gel polish. I advise you not to go back here as the service is subpar. When I called to have the situation remedied service was denied and there was no attempt to satisfy the paying customer.I will not invest any more of my hard earned funds from my businesses into this business.
Went there today an got a fullset and I hated my nails. The tech at the first seat in the 3rd roll is unprofessional, and rush nails. My nails look like somebody was practicing on my hands and when I show him his works that's look horrible he shrugged his shoulder. Very unpleasant with the service an this was my 3rd strike. Take your business elsewhere. I won't be referring nobody else.
The people in here are very rude! Especially the eyebrow lady and the old man that does the nails which I think is her husband. They have treated me poorly on multiple occasions. I don’t know why I kept coming back but I will no longer come back. Look how they are responding to people in the reviews. Very nasty people! DO NOT COME HERE. You have been warned! EDIT: Response to owner. I’m someone who barely speaks when I enter, I tip everyone I receive service from and I don’t bother anyone. You said why are you guys rude to some and not others? Why is that? Just for fun it seems. I was the only one in the shop that day you all were extra rude. No wonder nobody knows about this location but they know about lovely nails.
Went in at 11 AM, walked out at 12:40! day before mother’s day !!! Payed 52 dollars for a Beautiful fill, and a pedicure. Young nice girl took good care of me. Seems like they’re popular for their eyebrow and lashes services, they look good !!!! Couldn’t be happier, first time here and I’ll be back. You always have those customers with their annoying kids and obnoxious issues, but hey as long as my nails look good, I could care less !!!
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TOP NAILS AND SPA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
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Wi-Fi
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
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| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 11:00 AM - 04:30 PM |
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