Noire nails & spa

+1 305-821-0105

3301 W 80th St, Hialeah, FL 33018 United States of America

Open Today: -

Quick Facts About Noire nails & spa

Noire Nails & Spa Place has both strengths and weaknesses based on the comments provided.

Starting with the strengths, one of the most notable strengths mentioned by several individuals is the quality of the service and the skill of the technicians, particularly Lucy. Customers have consistently praised the impeccable work done by Lucy and expressed their satisfaction with the service provided. This indicates that the salon has competent and talented staff members who are capable of delivering excellent results. Additionally, the friendly and accommodating nature of the staff has also been commended. This reflects positively on the overall atmosphere and customer service of the salon.

Furthermore, the comment about Noire Nails & Spa Place being a family-owned salon showcases a sense of pride in their work. This suggests that the salon may have a personal touch and a commitment to maintaining high standards. The beautiful and clean salon environment mentioned by a customer also contributes to the positive image of the establishment.

On the other hand, there are some weaknesses highlighted in the comments as well. One particularly concerning comment describes an unsanitary experience, with dirty tools leading to an infection on the customer's toe. The fact that the customer was allegedly called a liar and kicked out by the management after reporting the issue indicates a lack of responsibility and a dismissive attitude towards customer complaints. This incident raises questions about the salon's hygiene practices and the professionalism of the management.

Another weakness noted by a dissatisfied customer is the poor customer service exhibited by the owner or manager, Tim. The customer described him as rude, nasty, and unprofessional. The negative experience with the owner and the anecdote about communication difficulties due to limited English proficiency among the staff suggest a potential issue with effective communication and customer handling.

In addition, there are complaints about the salon's appointment system not being honored and long wait times for walk-ins. This not only signifies a lack of organization but also highlights a failure to respect customers' time and appointments. The comment about not properly cleaning up under or around the nails after a dip manicure further indicates a decline in the quality of service over time.

Overall, Noire Nails & Spa Place demonstrates strengths in terms of skilled technicians, pleasant experiences, and high-quality work. The positive ambiance, the pride taken in the salon's operations, and the presence of a standout technician contribute to its strengths. However, the salon also faces weaknesses in terms of hygiene concerns, unprofessional behavior from management, communication difficulties, failure to honor appointments, and a decline in service quality over time. These weaknesses are crucial areas that the salon needs to address in order to improve its overall reputation and customer satisfaction.

Best TL Reviews

I have been coming to this place for years. Lucy is the best, hands down. The experience is always pleasant and her work is impeccable.

Amazing service

Friendly and great work

Cant be happier

Recommended 100%

Very friendly and accommodating, I always have a great job done in my nail. Thank you

This is the worst nail spa I've ever been to ...the tools they used were dirty got a infection on big toe.. I wrote a review and took pics cause I want everyone to be careful the next day I went to ER to drain wound and recive meds went back spoke to management and was called a liar and kicked out please stay away!!! They have to get better staff and equipment before some else gets hurt

This is family owned salon, they take proud in what they do. Beautiful salon, clean with friendly staff. Ask for Hannah she is a jewel, and she really does great manicure and pedicure!!!

This place is a joke… you make an appointment because that is what they request because of Covid and it means nothing. Tim which is the owner or manager is rude.nasty and the most unprofessional person. I had appt and 15 minutes after my appt, I asked when was I going to be taken care and very rudely he said, she is going to start a manicure now. I asked hit I made an appt, “well. Yeah but you can wait or leave, your not the only one here. You can barely understand most of them since they do not speak English very well. Their prices are expensive … regular manicure and pedicure is $50.00. Obviously, never returning to this awful place. Do your self a favor and do not come here. You will be sorry. …. If I could give them negative stars I would in a heartbeat. Horrible place !!

I asked for a specific dip manicure design and got a French manicure instead because of the picture I showed them. The picture of the design I wanted the nails were circular and I wanted mine square. They told me they couldn't do the same design as the nails were not cut the same. My nails look nothing like the photo I showed them from the beginning. I'm not happy with my nails at all. I left very disappointed.

I reviewed this salon about a year ago with 5 stars and a glowing review, but had to change it because their service and quality has declined so much lately.

They disregard appointments and the wait time for walk-ins has been over an hour (when they say they’ll be right with you). If you want your cuticles done, you have to specifically request it, and they don’t clean up under/ around your nails after you get dip manicure.

I’m so sad about this because they were so good in the beginning, but after my last few appointments, I’ve decided not to come back :(